Ratings based on 401 Verified Reviews

3.7 out of 5
75% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

downtown hotel

Posted Sep 15, 2017
Pros: nice pool and hot tub
Location: lots of restaurants within walking distance
very good breakfast bar - seems like a good place for business types
Comment from Hotel Management
Sep 16, 2017 by Chuck, Hotel Management
Dear Anonymous, Thank you for your comments. We are glad you enjoyed the accommodations. Thank you for staying with us. Sincerely, Chuck Burnick General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 8, 2017
Right in Downtown Pittsfield, we had a wonderful time!
3 out of 5
by A verified traveler from Boston, MA

Outdated and uncomfortable

Posted Sep 5, 2017
Based on the photos of the hotel property, I expected an "average" stay here. The common areas are decent and kept up. The rooms on the other hand are outdated and the beds are not very comfortable. The parking garage is in major need of an overhaul - the celiling was literally crumbling down and there is caution tape throughout each level. For the price we paid for the Labor Day weekend, we could have stayed in a 4-5 star hotel in NYC. The staff, however, was exceptional and the location was convenient to most points of interest.
Comment from Hotel Management
Sep 13, 2017 by Chuck, Hotel Management
Dear Gregg, Thank you for your comments. I am sorry you found the bed uncomfortable and had concerns regarding the parking garage. We are continuously looking for ways to improve our product and service and appreciate you taking the time to provide feedback. Sincerely, Chuck Burnick General Manager
3 out of 5
by A verified traveler

Posted Sep 4, 2017
Overnight stay going to Tanglewood. Okay place. Friendly staff. Very musty carpeting - had a hard time sleeping.
4 out of 5
Recommended
for Everyone
by A verified traveler from stoughton ma

Close to all downtown events.

Posted Sep 4, 2017
Parking garage is falling down and in horrible shape. The rooms had no books to show what is around....and the staff was not the most helpful...because the elevate kept getting stuck. Hotel needs Tender love care!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel at center of town.

Posted Sep 3, 2017
Comfortable room and courteous staff. Enjoyed our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 30, 2017
Nice hotel. The parking lot was conveniently located.
4 out of 5
Recommended
for Everyone
by A verified traveler from miami

Problem resolved immediately.

Posted Aug 28, 2017
Booked room last minute. Asked for non-smoking, accessible room. Offered smoking room with bathtub. Explained needed non-smoking room and couldn't use tub. They gave a semi-suite with shower. Perfect for me.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kenmore, WA

Posted Aug 27, 2017
The Pittsfield Berkshires Crowne Plaza is within walking distance of most places you would want to go in downtown Pittsfield. It is near the transit terminal as well as many good restaurants and entertainment. The room was clean and neat. The staff were polite and friendly. The on-site restaurant was reasonably priced and offered delicious food and service. I plan on staying here the next time I travel to Pittsfield!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Location

Posted Aug 15, 2017
Thought it was a little pricey. Would have felt better if they offered free continental breakfast
Comment from Hotel Management
Sep 7, 2017 by Chuck, Hotel Management
Dear Anonymous, Thank you for your rating. We appreciate you taking the time to provide feedback about your stay. Your concerns are noted. Thanks for choosing us. Sincerely, Chuck Burnick General Manager