Ratings based on 384 Verified Reviews

3.6 out of 5
75% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Location

Posted Aug 15, 2017
Thought it was a little pricey. Would have felt better if they offered free continental breakfast
Comment from Hotel Management
Aug 16, 2017 by Chuck, Hotel Management
Dear Anonymous, Thank you for your rating. We appreciate you taking the time to provide feedback about your stay. Your concerns are noted. Thanks for choosing us. Sincerely, Chuck Burnick General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 8, 2017
Pros: Staff Michael front desk
Location: Marketplace restaurant
Comfortable Clean Good location Kind front desk Friendly guests Quality of breakfast unacceptable
Comment from Hotel Management
Aug 11, 2017 by Chuck, Hotel Management
Dear Anonymous, I am sorry you had a poor dining experience. Thank you for bringing it to our attention. We are glad you found the hotel clean and comfortable. Thank you for staying with us. Sincerely, Chuck Burnick General Manager
2 out of 5
by A verified traveler from Frederick, MD

Overpriced

Posted Jul 25, 2017
Beds far smaller than advertised. Physical plant in need of renovation. Parking garage falling down. Patio nothing more than a crumbling concrete roof. There are certainly better options for the price.
3 out of 5
by A verified traveler

Posted Jul 19, 2017
Nightly rate grossly inflated for weekend with 2 night required stay. Room was dated and shabby as was the entire hotel including a parking garage that was in an advanced state of deterioration.
2 out of 5
by A verified traveler from New Jersey

A sad hotel that needs a lot of work.

Posted Jul 18, 2017
Pros: location
Cons: Fix the parking garage! Or better yet, build a new one.
The room was cold, the TV did not work well, and the room was dark. But the worst thing was the parking garage which needs major repair. This alone will make me pick another hotel next time. Also, they had these funny square pillows on the beds which I found to be uncomfortable.
2 out of 5
by A verified traveler from SF

Hotel is very dated and too expensive

Posted Jul 5, 2017
Pros: Free breakfast, friendly hotel staff, clean room.
Cons: Need major renovation to be charging at such high price.
Location: Location is central to a lot of restaurants. Museum is right across the street. It's within 20 min drive to nearby towns.
Arrived way early, around 9am, but hotel staff was very accommodating, letting us check in a room early. Hotel condition, however, is not too good. Parking lot is almost falling apart, with lots of area cornered off. Rooms and hallway have water damage smell. That said, hotel room condition is acceptable and staff have kept it very clean. Paid over $300 per night. Hotel of this condition should not be that high of a cost. Probably because of the summer holiday season.
4 out of 5
by Karen

Posted May 22, 2017 on Hotels
Very nice hotel in a good location
Comment from Hotel Management
May 28, 2017 by Chuck, Hotel Management
Dear Karen, Thank you for your comment. We are glad you enjoyed your stay. Thanks for choosing us. Sincerely, Chuck Burnick General Manager
5 out of 5
by Claire

You won't be sorry

Posted May 20, 2017 on Hotels
Great breakfast. Great service. Great location.
Comment from Hotel Management
May 28, 2017 by Chuck, Hotel Management
Dear Claire, Thank you for your comments. They were great to hear. Thank you for staying with us. Sincerely, Chuck Burnick General Manager
3 out of 5
by A verified traveler

Ok

Posted May 14, 2017 on Hotels
It seemed as though the air intake for the heating system for the room was near the exhaust fan for the kitchen. My room and the halls had a disgusting smell of cooked food.
Comment from Hotel Management
May 28, 2017 by Chuck, Hotel Management
Dear Anonymous, Thank you for your comment. Your feedback is important to us and will assist us as we plan future improvements. Thank you for staying with us. Sincerely, Chuck Burnick General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 9, 2017
Rooms are nice but the hotel is under staffed and in need of a makeover/repairs. Front desk, restaurant and cleaning staff all seemed stretched thin. It's in a great location and our room had a mountain view- but on our morning of check out they had a blackout for electrical maintenance (which was told to us via a small sign in the elevator, not when we booked our room or when we checked in) the fire alarm went off during the blackout and our phone kept ringing over night with no one on the other end! They were only able to clean our room once during our stay, which I again attribute to them clearly being understaffed.
Comment from Hotel Management
May 17, 2017 by Chuck, Hotel Management
Dear Anonymous, Thank you for your feedback. I am sorry you encountered issues during your stay. The power outage was unfortunately scheduled with very little advanced notice. I am sorry this impacted your visit. Thank you for staying with us. Sincerely, Chuck Burnick General Manager