Exterior

Reviews of Holiday Inn Express Pittston - Scranton Airport, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 216 out of 469 reviews" "
Rating 8 - Good. 143 out of 469 reviews" "
Rating 6 - Okay. 61 out of 469 reviews" "
Rating 4 - Poor. 21 out of 469 reviews" "
Rating 2 - Terrible. 28 out of 469 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Carl

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not find a way to talk with someone about this. I got caught in a terrible traffic jam leaving Newport VT after viewing the eclipse. I was only about to go 180 miles in 7 hours so I had to stop in Holyoke MA for the night. I was not able to reach Pittston. So it was not possible for me to get to the Inn. I tried to cancel the reservation but was not allowed to.
Stayed 1 night in Apr 2024

10/10 Excellent

Marie

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and nice
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 4, 2024
Marie, it's wonderful to hear that you found the Holiday Inn Express Pittston - Scranton Airport, an IHG Hotel to be tidy and pleasing. We are delighted to receive your positive feedback. We look forward to welcoming you back next time you're in town!

6/10 Okay

Cherie

Traveled with partner
Liked: Staff & service
They gave us a room on first floor- when we got into room. I noticed the window lock was broken. - and it was dirty - there was a tooth floss on floor- so we went to desk and they gave us a different room on the third floor- this room was better- the staff was helpful- bed. was comfortable - they had a good spread for breakfast. - we did not try it.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Cherie, it's regrettable to hear of your initial displeasure with the cleanliness and security of your room. We aim to provide a comfortable and well-maintained environment for our guests at Holiday Inn Express Pittston - Scranton Airport, an IHG Hotel. We appreciate your recognition of our proactive team members who were able to address your concerns and offer a more satisfactory accommodation. It's also pleasing to hear that you found the bed comfortable and that our breakfast selection was appealing, even if you didn't have the chance to sample it. We hope to have the opportunity to fully meet your expectations on your next stay.

8/10 Good

Rich

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good hotel. Quiet, convenient but not in the best area. Still, no safety issues just sketchy...
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Rich, it's great to know you found the Holiday Inn Express Pittston - Scranton Airport, an IHG Hotel quiet and convenient. More so, we are committed to providing a comfortable environment for our guests, and your feeling of safety is paramount to us. We appreciate your feedback about the surrounding area and look forward to your next stay.

10/10 Excellent

Jokasta

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Jokasta, it's wonderful to hear you had a highly satisfactory stay at Holiday Inn Express Pittston - Scranton Airport. Your stellar rating speaks volumes and we truly appreciate it. Our team strives to provide an excellent experience, and we're thrilled we hit the mark for you. We look forward to welcoming you back during your next trip. Safe travels until then!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast & clean room. Water from tub drains well too unlike other places I've stayed. Keep up the good work.
Stayed 1 night in Jan 2024

6/10 Okay

Mellissa, Petawawa

Traveled with pets
Liked: Staff & service, amenities
The staff was friendly but it the grounds outside and the room itself was dirty.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 31, 2024
Mellissa, thank you for sharing your feedback. We're pleased to hear our team members were welcoming; however, it is unfortunate that your experience with cleanliness wasn't up to par. Please be assured we hold cleanliness to the highest standard, and will be addressing your comments with the involved departments for improvements. We hope for an opportunity to better serve you in the future.

10/10 Excellent

Eileen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 29, 2023
Thanks for the perfect rating, Eileen!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Holiday Inn Express Pittston - Scranton Airport, an IHG Hotel.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 7, 2023
Donald, it's fantastic to see your stellar review! At Holiday Inn Express Pittston - Scranton Airport, our goal is to provide an exceptional staying experience and we're thrilled to know we've met your expectations. We eagerly look forward to your future visits. Safe travels!

10/10 Excellent

Dorothy

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 22, 2023
Dorothy, we are thrilled you had a wonderful experience at the Holiday Inn Express Pittston - Scranton Airport. We sincerely appreciate your stellar rating on Expedia. Looking forward to welcoming you back anytime soon. Safe travels!

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 5, 2023
Tony, it's great to see your positive score for Holiday Inn Express Pittston - Scranton Airport, an IHG Hotel. We appreciate your feedback, and we hope to welcome you back in the future for an even better experience.

10/10 Excellent

Fanhiola

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 28, 2023
Fanhiola, thank you for sharing your experience at Holiday Inn Express Pittston - Scranton Airport. We're thrilled to know you appreciated our cleanliness standards and found our team members friendly. We hope to welcome you again in the future.

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 21, 2023
Mike, it's great to know you had a positive experience at the Holiday Inn Express Pittston - Scranton Airport. Thank you for taking the time to rate us on Hotels.com. We're looking forward to welcoming you back in the future.

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service
The breakfast was well stocked. The pool is small.
Stayed 1 night in Oct 2023
Response from Customer Service on Nov 8, 2023
Hello Eric,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our breakfast to be well-stocked. We apologize for the inconvenience caused by the small size of our pool. We understand that this was not up to your expectations, and we will take your feedback into consideration as we continue to improve our services.Thank you again for your review, and we hope to see you soon.

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Location was close to my work in this area
Stayed 1 night in Oct 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean and very friendly staff!
Stayed 1 night in Oct 2023

10/10 Excellent

Christina

Stayed 1 night in Oct 2023

8/10 Good

Christine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delicious breakfast, one of the best holidays inn
Stayed 3 nights in Oct 2023

4/10 Poor

Liza

Stayed 1 night in Sep 2023

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and breakfast
Stayed 1 night in Sep 2023

10/10 Excellent

paul

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I recently had the pleasure of staying at the Holiday Inn Express in Scranton, and I must say that my experience was nothing short of remarkable. The true highlight of my stay was the outstanding service provided by Mani, a member of the hotel staff who went above and beyond to ensure my comfort and satisfaction throughout my visit. Throughout my stay, Mani consistently demonstrated a remarkable level of dedication and commitment to guest satisfaction. They were always available to answer any questions I had, whether it was regarding local attractions, dining recommendations, or simply ensuring that I had everything I needed for a pleasant stay. Their knowledge of the area was invaluable, and their recommendations enhanced my overall experience in Scranton.
Stayed 2 nights in Sep 2023

2/10 Terrible

Carol

Stayed 1 night in Sep 2023

10/10 Excellent

Reuben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Great stay! Very clean room, bed was very comfortable, front desk staff was very nice upon check in! Would definitely recommend and would stay here again if we're in the area!
Stayed 1 night in Sep 2023

8/10 Good

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, close to dining and shopping.
Stayed 1 night in Sep 2023

8/10 Good

Liselle

Liked: Staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

Janet

Disliked: Staff & service, property conditions & facilities
Bathroom fan didn’t turn off and was very loud. Could smell cigarette smoke in the room. Room was not very clean. Breakfast was good but coffee was very weak.
Stayed 1 night in Aug 2023

10/10 Excellent

Bilal

Liked: Staff & service
Stayed 1 night in Aug 2023

8/10 Good

David

Stayed 1 night in Aug 2023

6/10 Okay

Wei

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not clean, smell bad
Stayed 1 night in Aug 2023

8/10 Good

JASON

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Shingo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Ahmad

Liked: Cleanliness
Disliked: Amenities
The fridge was so noisy.
Stayed 1 night in Aug 2023

6/10 Okay

Kendra

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Meh
The room was a little worn and had an odd smell. Staff were nice. Not a great section of town, in the same plaza as Wal-Mart, but we had no incidents.
Stayed 1 night in Aug 2023

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanest and friendless
Stayed 2 nights in Jul 2023

8/10 Good

Bilal

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Eddie

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Tv most chanels didnt work. Air unit was loud. Room wasn't serviced for a day and nobody was at desk and i left not to clean room. I had to fix toilet so it would flush
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast. Room was freezing even though the AC wasnt on.
Stayed 1 night in Aug 2023

8/10 Good

LISA

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Scott

Traveled with partner
Liked: Cleanliness, staff & service
Clean property. Staff was very nice and accomodating. Good breakfast options. Decent 24 hr. Coffee. Very small pool.
Stayed 1 night in Jul 2023

8/10 Good

Janira

Stayed 3 nights in Jul 2023

4/10 Poor

steven

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Not for travellers
I don't know how this place got high marks. First off, this hotel is basically a dormitory for students at a local truck driving school and there is very high turnover of rooms. The place smells like an old wet tennis shoe after a 10k run. Very limited number of channels available on the tv. Very small fridge. Carpet is extremely dirty, my socks were brown immediately. A picture that should have been hung on the wall was on the floor leaning against the wall. As a previous reviewer stated, the mirror next to the bed is not mounted properly on the wall and could be a hazard. I will look elsewhere if I stay in the area again.
Stayed 1 night in Jul 2023

4/10 Poor

Marita

Traveled with partner
Disliked: Amenities
the property is well located, but the cleaning is not good
Stayed 1 night in Jul 2023

6/10 Okay

michael

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The carpet was filthy, the bathroom was very small. The hallway had a funky smell. I was very surprised for a holiday inn. I would not be back.
Stayed 1 night in Jul 2023

6/10 Okay

Charles A

Traveled with family
Liked: Staff & service
The hotel room was a bit disappointing. We were on the 5th floor, in a corner room. When we entered the room it smelled stale and musty. The room was very warm (though the AC, when cut on, cooled things down quickly). The walls were scuffed and the paint in the room, and caulking in bathroom, looked dated and in need of a makeover. Fortunately, the beds were clean and the staff were excellent. It was an “Ok” place to stay for the evening, but the hotel would benefit from a little more TLC.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful. The cinnamon rolls were superb!
Stayed 2 nights in Jul 2023

10/10 Excellent

Kit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was a good experience
Stayed 1 night in Jul 2023

10/10 Excellent

Selina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay for a night
Nice place to stay for a night.
Stayed 1 night in Jul 2023

10/10 Excellent

Diane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent except 1 elevator that was extremely slow waiting for. Breakfast was really good. Eggs, omelets, sausage n biscuits were good. Turkey sausage, bacon and all cold breakfast foods. Much better breakfast than many ive had traveling locally.
Stayed 2 nights in Jun 2023