Ratings based on 290 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
74% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from chattanooga

Very clean and convenient.

Posted Aug 22, 2016
Room was clean and spacious. Staff was friendly and helpful. Plenty of well lit parking. Very convenient to the interstate. Would not hesitate to stay again.
3 out of 5
by A verified traveler from Massachusetts

Ok for overnight - needs to be updated

Posted Aug 22, 2016
Pros: location - reasonable rate
Cons: Cleanliness of room. Cramped breakfast area.
Location: Minor league ballpark. near all highways, restaurants and shopping
Location was great ... convenient to all needs. Unfortunately, the room was not as clean as expected. Bathroom had mold .. sheets were not "crisp" ... overall, needs a touch-up to the entire facility. Location
5 out of 5
by A verified traveler from Chapel Hill

Really clean and good staff

Posted Aug 22, 2016
The staff was very friendly and offered in thoughtful ways to be helpful. Even the cleaners said hi. The place was extremely clean and in good shape. I would have preferred windows that could open but it didn't smell of mildew or of cleaning solution. My kids liked the breakfast. Only complaints: The king room could have used a little more floor space and the pullout sofa was a tiny springy single and almost useless. Overall excellent.
3 out of 5
by A verified traveler

Fine for a quick stop

Posted Aug 22, 2016
Easy check in, comfortable bed, wifi and breakfast included. It was exactly what we expected for the rate. Staff were courteous and helpful.
4 out of 5
by A verified traveler from Alabama

Great hotel near the airport. Very friendly staff

Posted Aug 16, 2016
Could not say anything nicera bout the staff. They are great, friendly, and very helpful. Excellent hotel selection.
Comment from Hotel Management
Aug 18, 2016 by Tina, Hotel Management
Dear Tom, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards, Tina Marrero Front Desk Manager Comfort Inn Pittston 570-655-1234
4 out of 5
by A verified traveler from Washington DC

Great pit-stop on a long drive

Posted Aug 8, 2016
Very nice mid-level hotel. Staff was very nice. Rooms were clean, beds comfortable, nice towels.
Comment from Hotel Management
Aug 8, 2016 by Tina, Hotel Management
Dear Sarah, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards, Tina Marrero Front Desk Manager Comfort Inn Pittston 570-655-1234
4 out of 5
by A verified traveler

Posted Aug 7, 2016
Cons: breakfast can be improved, quality of food
room was clean and comfortable. a quick stay one night it meet all neds
Comment from Hotel Management
by Tina, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Tina Marrero Front Desk Manager Comfort Inn Pittston 570-655-1234
3 out of 5
by A verified traveler from Charlotte NC

Stop over while traveling to VT

Posted Jul 19, 2016
Cons: See above
Location: We didn't look for anything to do but it does sit in the Walmart parking lot.
When we pulled in I thought "oh no" as I could immediately tell they rent by the week/month. Grills and picnic tables outside with a lot of trash that had fallen out of work vans that were everywhere. Over the bank was blankets and more trash and this is directly in front of the front desk area. Someone needs to keep that parking lot cleaned up. Terrible first impression. Hotel staff was nice and bed slept very well. Room seemed cleaned.
4 out of 5
by Rebeccah from Sweet Valley

No jacuzzi tub or restaurant/bar

Posted May 3, 2016 on Hotels
We were disappointed that there was no jacuzzi in the suite. It showed several pics of a jacuzzi in the room. It also said there was a restaurant and bar. There was neither. Thank god for fast food near by. This wasn't the stay I had planned.
Comment from Hotel Management
Jul 9, 2016 by Christina, Hotel Management
Dear Rebeccah, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Allow me to apologize about the hotel not having any jacuzzi rooms as it says online. We just recently took apart all the jacuzzi rooms and the company is in the process of making the changes online to provide the website with the proper information. As for the bar and restaurant I will make sure they take that off as well. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Christina Marrero Front Desk Manager Comfort Inn Pittston 570-655-1234
3 out of 5
by Heather from Downingtown, PA

Posted Apr 11, 2016 on Hotels
I didn't like the fact that housekeeping came around 10 am when check out time was 11 am. Also we stayed on the top floor which smelled really bad at night of someone smoking weed. Not something you want in your hotel stinking up everyone's else stuff.
Comment from Hotel Management
Jun 18, 2016 by Christina, Hotel Management
Dear Heather, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the housekeepers knocking on your door before checkout time and the high end floors smelling like smoke. I will be going over these problems with the housekeeping supervisor. Your satisfaction is very important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Again, I am truly sorry about everything and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Christina Marrero Front Desk Manager Comfort Inn Pittston 570-655-1234