EVERYTHING WAS OK
Posted Nov 7, 2016
EVERYTHING WAS GREAT, CHECK IN , STAFF, ROOM WAS BIG AND CLEAN. THERE WAS, HOWEVER, DIRTY TOWELS ON BATHROOM DOOR HOOK AND DIRTY PILLOW CASES WITH BIG STAINS
Comment from Hotel Management
Nov 11, 2016 by Tina- Front Desk Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive some positive feedback. I do apologize about the dirty towels and the stained pillow cases. I will be speaking with my housekeeping supervisor to ensure that a situation like this will not happen again.
Thank you again for sharing your experience, and we hope your next visit will be a better one. Hope to see you again soon.