Ratings based on 293 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
74% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

A perfect night's sleep in a very nice hotel.

Posted Sep 19, 2016
Pros: Room, bed, breakfast, staff!
Cons: Some maintenance issues - the maintenance employee was on the elevator, held it for us, and even asked us straight out if there was anything to fix!
Location: Drove in circles until we got help with location from a very helpful employee at Sheetz.
Staff was very proactive! Front desk clerk and maintenance seemed very genuine.
Comment from Hotel Management
Sep 23, 2016 by Tina- Front Desk Manager, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Tina Marrero
5 out of 5
by A verified traveler from Ny

Great stay

Posted Sep 15, 2016
We stayed in a king suite which was nice the bed was in a little nook away from a makeshift living room. Bed was comfy for me, boyfriend found it a little too hard but the pillows and the comforter were soooooo nice. We didnt make it to breakfast because we did the 1pm checkout which is avail upon request. The lioby is nice but walking through the hallways they were completely outdated and carpets dirty and musty smelling so we were shocked when we opened the door to such a nice clean room. Friend stayed in a room across the hall with 2 queens in it, bormal sized hotel room and was clean too she had no complaints. Would absolutely stay again and probably will on our next Pennsylvania trip and recommend
Comment from Hotel Management
Sep 22, 2016 by Tina- Front Desk Manager, Hotel Management
Dear Brigitte, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. I do apologize about the hallways looking outdated to you. We are in the process of renovating a few things around the hotel. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
3 out of 5
by A verified traveler

Outdated, but close to interstate and clean

Posted Aug 31, 2016
Pros: Clean, close to interstate
Cons: General updating + more comfy beds
Location: Close off I-81 and right next to Walmart
The hotel staff was excellent and very courteous, and even gave us cookies when we checked out. The bathroom was pretty small and the bed wasn't very comfortable, but everything was clean. Overall we had a nice stay and it was close to the interstate.
Comment from Hotel Management
Sep 1, 2016 by Tina, Hotel Management
Dear Alyson, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. I do apologize about the bed not being very comfortable, we just recently received all brand new mattresses. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Tina Marrero
4 out of 5
by A verified traveler from chattanooga

Very clean and convenient.

Posted Aug 22, 2016
Room was clean and spacious. Staff was friendly and helpful. Plenty of well lit parking. Very convenient to the interstate. Would not hesitate to stay again.
Comment from Hotel Management
Aug 24, 2016 by Tina, Hotel Management
Dear Bill, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards, Tin Marrero
3 out of 5
by A verified traveler from Massachusetts

Ok for overnight - needs to be updated

Posted Aug 22, 2016
Pros: location - reasonable rate
Cons: Cleanliness of room. Cramped breakfast area.
Location: Minor league ballpark. near all highways, restaurants and shopping
Location was great ... convenient to all needs. Unfortunately, the room was not as clean as expected. Bathroom had mold .. sheets were not "crisp" ... overall, needs a touch-up to the entire facility. Location
Comment from Hotel Management
Aug 24, 2016 by Tina, Hotel Management
Dear Gene, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards, Tina Marrero
5 out of 5
by A verified traveler from Chapel Hill

Really clean and good staff

Posted Aug 22, 2016
The staff was very friendly and offered in thoughtful ways to be helpful. Even the cleaners said hi. The place was extremely clean and in good shape. I would have preferred windows that could open but it didn't smell of mildew or of cleaning solution. My kids liked the breakfast. Only complaints: The king room could have used a little more floor space and the pullout sofa was a tiny springy single and almost useless. Overall excellent.
Comment from Hotel Management
Aug 31, 2016 by Tina, Hotel Management
Dear NC Triguy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Tina Marrero Front Desk Manager Comfort Inn Pittston 570-655-1234
3 out of 5
by A verified traveler

Fine for a quick stop

Posted Aug 22, 2016
Easy check in, comfortable bed, wifi and breakfast included. It was exactly what we expected for the rate. Staff were courteous and helpful.
Comment from Hotel Management
Aug 24, 2016 by Tina, Hotel Management
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards, Tina Marrero
4 out of 5
by A verified traveler from Alabama

Great hotel near the airport. Very friendly staff

Posted Aug 16, 2016
Could not say anything nicera bout the staff. They are great, friendly, and very helpful. Excellent hotel selection.
Comment from Hotel Management
Aug 18, 2016 by Tina, Hotel Management
Dear Tom, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards, Tina Marrero Front Desk Manager Comfort Inn Pittston 570-655-1234
4 out of 5
by A verified traveler from Washington DC

Great pit-stop on a long drive

Posted Aug 8, 2016
Very nice mid-level hotel. Staff was very nice. Rooms were clean, beds comfortable, nice towels.
Comment from Hotel Management
Aug 8, 2016 by Tina, Hotel Management
Dear Sarah, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards, Tina Marrero Front Desk Manager Comfort Inn Pittston 570-655-1234
4 out of 5
by A verified traveler

Posted Aug 7, 2016
Cons: breakfast can be improved, quality of food
room was clean and comfortable. a quick stay one night it meet all neds
Comment from Hotel Management
by Tina, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Tina Marrero Front Desk Manager Comfort Inn Pittston 570-655-1234