Ratings based on 265 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
89% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

Grim stay.

Posted Feb 7, 2016
Upon arrival, we noticed the sign was unlit and almost falling apart. It made for a dark parking lot. Inside, it just didn't seem up to standards. There were cracks in the ceiling, and the bed was lopsided.
Comment from Hotel Management
Feb 12, 2016 by Christina, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Christina Marrero Front Desk Manager Comfort Inn Pittston 570-655-1234
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia,PA

Feels like a Ritz Carlton !!!

Posted Jan 31, 2016
Pros: Staff / Location
This hotel is by far one of the Best Comfort Inn I stayed in. The decor is gorgeous and pleasing. The staff is extra friendly and professional. About the room >>> The room was extra clean,comfortable,spacious and modern. This is a hidden jem in Pitttston. On arrival at the hotel the front desk was supper attentive and friendly. The whole hotel is brand new and very well designed. The room itself was so comfortable it had a large sitting area. The bathroom itself was huge with both soaking tub and Shower. All the bath products hadsuch a nice touch. The room was so clean and comfortable. Included in our stay was breakfast the next morning at DIME. It was a very nice full hot breakfast. Overall this is a five star experience. We will be coming back for a weekend get away again.
Comment from Hotel Management
Feb 4, 2016 by Christina Marrero, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Christina Marrero Front Desk Manager Comfort Inn Pittston 570-655-1331
Comment from Hotel Management
Feb 4, 2016 by Christina Marrero, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Christina Marrero Front Desk Manager Comfort Inn Pittston 570-655-1331
1 out of 5
by A verified traveler

no hot shower

Posted Jan 19, 2016
Cons: need
Location: could not find at night; no lit signs
expedia did not have the room advertised on their web and had to take a more expensive "last one" NO hot water and neither Expedia or hotel would refund my money.
Comment from Hotel Management
Feb 2, 2016 by christina marrero, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Christina Marrero Front Desk Manager Comfort Inn Pittston 570-655-1331
Comment from Hotel Management
Feb 2, 2016 by christina marrero, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Christina Marrero Front Desk Manager Comfort Inn Pittston 570-655-1331
Comment from Hotel Management
Feb 2, 2016 by christina marrero, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Christina Marrero Front Desk Manager Comfort Inn Pittston 570-655-1331
5 out of 5
Recommended
for Everyone
by A verified traveler

"PA OVERNIGHT"

Posted Nov 16, 2015
Pros: Everything
Location: A nice Asian buffetr nearby
Excellent package for the money. Top notch customer service throughout the hotel.. Can't ask for more a Managers Reception, a place to sleep, and breakfast when you're on the road. Would definitely use them again. The hotel is Super Clean and Welcoming.
4 out of 5
Recommended
for Families
by Susan

This traveler left a rating score only Posted Nov 14, 2015 on Hotels
4 out of 5
Recommended
for Business Travelers
by Brian from north royalton

i would definitly say its worth your money

Posted Oct 22, 2015 on Hotels
the service was great check in was a little slow
5 out of 5
Recommended
for Couples
by Dale E

This traveler left a rating score only Posted Oct 21, 2015 on Hotels
2 out of 5
Recommended
for Business Travelers
by Garth from Washington DC

Watch the double charge.

Posted Oct 16, 2015 on Hotels
They double charged our room and caused problems.
3 out of 5
Recommended
for Couples
by Lisa S.

Was a clean bed standard hotel room, no frills

Posted Oct 13, 2015 on Orbitz
The hotel was ok, we needed cheap room on New Years eve close to the Woodlans inn so we didn't have to drink and drive home which was 90 min away. However they put us on floor where there was heavy construction going on in the hallways ( workers, drywall pieces, saws, hammering) I thought surely the elevator opened on the wrong floor. The heavy construction noise woke us up abruptly a little after 8am. For the price i wasn't experting 5 star but at least not on a construction floor. It served its purpose I guess. Construction should be over considering it was 1 yr 10 months ago but now it is a question I will ask before booking a room
1 out of 5
by A verified traveler

Smelled of urine

Posted Oct 8, 2015
Cons: Have your housekeeping staff really check the rooms
The room smelled of urine. I checked out and cancelled my second night. Good location close to Airport. Not what I expected from a Comfort Inn.