Ratings based on 950 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Very convenient

Posted Oct 17, 2017
The hotel is both convenient and comfortable. It is well kept and we'll maintained. The room was cool and quiet with decent furnishings and several nice touches.also very convenient to Brussels Nord station.
Comment from Hotel Management
Oct 19, 2017 by Steven D., Hotel Management
Thank you for the great comments Chuck! We hope to welcome you back again soon. Kind regards, Steven D. Community Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Sep 18, 2017
Lovely hotel . Clean nice rooms staff very helpful and friendly.
Comment from Hotel Management
Sep 20, 2017 by Steven D., Hotel Management
Thank you for the feedback and the great review score! We look forward to welcoming you back again soon. Kind regards, Steven D. Community Supervisor
3 out of 5
by A verified traveler

Posted Sep 16, 2017
Would Not recommend this hotel to anyone . No club facilities room price didn't warrant the room
Comment from Hotel Management
Sep 18, 2017 by Steven D., Hotel Management
Dear, Thank you for rating our hotel. I'm sorry to hear your stay wasn't up to your expectations. Upon availability we offer facilities for IHG Rewards Club members (room on upper floor, room upgrade ...) when booking direct. On behalf of our entire team I would like to wish you a lot of great future stays and we welcome the opportunity to serve you back again. Kind regards, Steven D. Community Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 4, 2017
Excellent hotel. Great location - close to train, metro, la Grande Place. Staff very helpful and accommodating.
Comment from Hotel Management
Sep 6, 2017 by Steven D., Hotel Management
Thank you for the great review! We wish you a lot of great future travels and we welcome the opportunity to serve you back again soon. Kind regards, Steven D. Community Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Excellent hotel with friendly and helpful staff. Room was lovely, bathroom was great.
Comment from Hotel Management
Aug 25, 2017 by Steven D., Hotel Management
Thank you for the great review! It was a pleasure having you and we hope to welcome you back again soon. Kind regards, Steven D. Community Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel with fabulous staffs

Posted Jul 22, 2017
We was offered an early check-in. Staffs were always helpful and nice. You also get 24 hrs gym and sauna.
Comment from Hotel Management
Jul 25, 2017 by Steven D., Hotel Management
Thank you for the great review! It's great to hear you enjoyed your stay with us. We wish you a lot of great future stays and we look forward to welcoming you back again in Brussels soon! Kind regards, Steven D. Community Supervisor
3 out of 5
by andrew

ok place to stay but there are better hotels

Posted Jun 30, 2017 on Hotels
reception staff not that helpful, seem to be giving out Beer tokens for poor quality rooms!! not good at giving directions to rooms or telling you the right lift to use
Comment from Hotel Management
Jul 3, 2017
Dear Andrew, Thank you for your feedback! I'm sorry that you were disappointed with our Reception Staff We continuously train our staff to improve our services. Hopefully we will have the chance to welcome you again in the future and I hope that you will have a better experience on your next visit! With my best regards, Alexandre / Guest Experience Manager
4 out of 5
by Donald

Posted Jun 26, 2017 on Hotels
Comment from Hotel Management
Jul 4, 2017 by Steven D, Hotel Management
Thank you for the 4 star review Donald!
5 out of 5
by michael

Posted Jun 23, 2017 on Hotels
Comment from Hotel Management
Jun 27, 2017 by Steven D, Hotel Management
Thank you Michael for taking the time to rate your stay! We hope to welcome you back again soon.
4 out of 5
by Zlatko

Posted Jun 19, 2017 on Hotels
Comment from Hotel Management
Jun 22, 2017 by Steven D, Hotel Management
Thank you for the wonderful score Zlatko!