Ratings based on 1,930 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Lake District UK

Not really city centre

Posted Jul 19, 2017
This hotel was a good15 minute walk from the city centre. I stayed in two hotels in Brussels, the NH Collection and the Bloom, and the NH Collection was in the city centre area. The Bloom was very quirky, the decor and artwork was very original. In the breakfast room you cooked your own waffle in the back of a VW camper van. Good assortment of food for breakfast.
Comment from Hotel Management
Jul 20, 2017 by manager, Hotel Management
A big thank you for your feedback GT! It's a real pleasure to read you :-) See you sOOn!
5 out of 5
Recommended
for Everyone
by A verified traveler from Lon

Hotel was close to city centre.

Posted Jul 17, 2017
Stayed at Hotel Bloom which is very contemporary and clean. The room was spacious and bright. Nice decor in the rooms. The bathroom was nice and clean and plenty of towels to use.
Comment from Hotel Management
Jul 18, 2017 by Manager, Hotel Management
Thank you Mia for your lovely feedback! It would be a pleasure to welcome you again! :-)
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Good (pricey) breakfast; ditto parking

Posted Jul 9, 2017
Pros: friendly reception and breakfast staff
Cons: cleaning of rooms; amount of coffee provided.
Pretty good stay. Main concern was that the room was not cleaned very thoroughly (during 8 nights). Senseo coffee only and only one sachet per person per day is mean (had to buy a pack). Excellent breakfast at 15 euros a head, with very friendly staff. Charged 27 euros for overnight parking (which was secure and easy to access). More annoyed at being charged 5 euros for 28 minutes that it took to load the car on departure, going as fast as possible with one person, a bicycle and many bags. For the price, a very good capital city hotel and definitely recommended.
Comment from Hotel Management
Jul 10, 2017 by Manager, Hotel Management
Thank you Mashie for sharing your feedback! We are sorry for the cleaning of the room and we take your comment into great consideration! We hope to see you soon :-)
4 out of 5
by A verified traveler

Beautiful hotel!

Posted Jul 5, 2017
It is a beautiful hotel, the art and style is unique. We were greeted and given suggestions on local restauarants. However, paying for breakfast (which we decided against) and parking were much, much more than we expected.
Comment from Hotel Management
Jul 5, 2017 by Manager, Hotel Management
Thank you for your feedback Caitlyn! We are pleased to hear that you spent a nice stay! Regarding the price of the parking it's a private and secure one and the breakfast offers a huge choice of fresh products! :-) See you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2017
Hotel is in very good location with easy transport links to centrum of Brussels
Comment from Hotel Management
Jul 5, 2017 by Manager, Hotel Management
Thank you for your feedback! ;-) Bloomy regards!
4 out of 5
Recommended
for Everyone
by A verified traveler from Southport, England

Large rooms, very clean.

Posted Jul 4, 2017
Large rooms. Very clean. Great presentation in the hotel. Attentive but not fully clued up staff, our room prepayment was taken 3 times. Overall very enjoyable stay though and Brussels is a lovely place. Would use the hotel again.
Comment from Hotel Management
Jul 5, 2017 by Manager, Hotel Management
Thank you for your feedback Matty! Happy to hear that you enjoyed your stay with us! We are truly sorry for the prepayment and we take your comment into great consideration! See you soon :-)
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2017
Quirky hotel with lots of pleasant surprises round each corner
Comment from Hotel Management
Jun 28, 2017 by Manager, Hotel Management
Thank you for your lovely feedback! We are pleased to hear that you enjoyed the hotel! We hope to see you soon! :-)
1 out of 5
by A verified traveler

Posted Jun 3, 2017
Didn't keep there promise about the room size and offering brackfast
Comment from Hotel Management
Jun 7, 2017 by Manager, Hotel Management
Thank you for your feedback! We are truly sorry if you did not enjoyed our breakfast and your room. We take your comment into great consideration! Bloomy regards!
1 out of 5
by A verified traveler

Posted Jun 3, 2017
Didn't keep there promise about the room size and breakfast
Comment from Hotel Management
Jun 7, 2017 by Manager, Hotel Management
Thank you for your feedback! We are truly sorry if you did not enjoyed our breakfast and your room. We take your comment into great consideration! Bloomy regards!
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Good value for money hotel

Posted May 31, 2017
Pros: - Location - Room size - Great value for money - Gym is quite spacious & offers great city views
Cons: - Staff training - Hotel is in need of modernisation - Repairs and maintenance department need to speed up! - Mattresses are too soft
Good value for money, although, room decoration & carpets a bit dated. Bed linen and towels are in need of change. Rooms are big and quite spacious. Reception staff were polite although a few of the front desk employees did not speak good English. For example, our smart tv function did not work, we asked the same person in the reception three times but they did not speak good English and didn't seem to understand the nature of the issue. Location is good, house keeping are very good. Value for money choice.
Comment from Hotel Management
Jun 1, 2017 by Manager, Hotel Management
A big thank you Andreas for your feedback! Nice to hear that you enjoyed your stay at Hotel BLOOM! We are sorry if the communication was not the best and we take your comment into great consideration. We hope to see you very soon! :-) Bloomy regards!