Ratings based on 729 Verified Reviews

3.4 out of 5
68% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Sep 9, 2017
Ladies of the night everywhere, quite a shock. Hotel painted black with auto lights, spooky.
Comment from Hotel Management
Sep 11, 2017 by Guest Relations, Hotel Management
Dear Sir/Madam, Thank you for taking the time to share your feedback. We hope to welcome you again! Best regards, Guest Relations
3 out of 5
by YoungAh

It's hot in the room

Posted Jun 24, 2017 on Hotels
No air conditioning Room was huge, two floors
Comment from Hotel Management
Jun 28, 2017 by Guest Relations, Hotel Management
Dear YoungAh , Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Guest Relations
3 out of 5
by Karen

Does the job!

Posted Jun 24, 2017 on Hotels
Chose due to location, visiting new born grandson and this was very close to our son's flat. Only really used to sleep which is a good thing as the hotel appeared to be scattered all over having rooms in several locations. Staff were very friendly although I did report that the (windowless) bathroom light bulb had failed and it hadn't been replaced when we left 3 days later Full sized fridge and hob as well as cutlery and utensils meant that we could make meals in the room if we chose not to eat out
Comment from Hotel Management
Jun 27, 2017 by Guest Relations, Hotel Management
Dear Karen, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels/Warm Regards, Guest Relations
1 out of 5
by A verified traveler

Worst room ever. urine + cigarette smell and more

Posted Jun 8, 2017 on Hotels
I booked a non smoking room, they put me in a basement room in another building. When I opened the door, it smells like an ashtray. This room is at the basement, so no real windows, but only light tunnels, where light came from the ground level on the street. When I opened the windows to these light tunnels, it smells like Urine! Fixtures are not in good shape. There is one opened water bottled from previous guest left there, and a used towel in the bathroom. Their main building seems OK, they told me this is the last thing available. It seems like they overbooked and decided to give me something not normal. The neighborhood is close to subway station, if you don't mind seeing “professional women” standing on the street 24/7. Some of time are quite friendly to strangers.
Comment from Hotel Management
Jun 12, 2017 by Guest Relations, Hotel Management
Dear Sir, Madame, I was very disappointed to read of your experience during your stay. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity and certainly empathize regarding the points you mention in your review. Please accept our apologies and I hope that this has not put you off a return stay with us again. Warm Regards, Guest Relations
3 out of 5
by A verified traveler

Posted Jun 3, 2017 on Hotels
Comment from Hotel Management
Jun 5, 2017 by Guest Relations, Hotel Management
Dear Sir, Madam, Thank you for taking the time to review our hotel! We will be happy to welcome you again. Warm regards, Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok

Great location, clean and best value hotel.

Posted May 24, 2017
Pros: Location and value for money.
Location: The hotel is located nearby attraction place and not so far from Supermarket/restaurant.
We have a smooth stay from check in until check out. The hotel gave us room upgraded as per Expedia+ Gold status. Location of the hotel to the train status is just walking distance and very nearby the attract main location for our sightseeing. We enjoy and love to stay this hotel and will come back again.
Comment from Hotel Management
May 26, 2017 by Guest Relations, Hotel Management
Dear Puwanat, Thank you for sharing your wonderful feedback with us! We are happy that you had a memorable stay at Theater Hotel. Looking forward to welcome you again in Brussels. Warm regards, Guest Relations
3 out of 5
by Philip

Party spot

Posted May 21, 2017 on Hotels
We stayed three nights and got a good sleep on one night, the unit below seemed to attract partyers and not to mention the numerous party girls in the street make it not a great location for a family visit. The unit itself was quite ok, with kitchenette, but not enough cooking utensils or cutlery to go around.The staff were very nice and tried to help resolve the noise issues we were having but its difficult as the apartments are spread along the street away from the reception.
Comment from Hotel Management
May 23, 2017 by Guest Relations, Hotel Management
Dear Philip, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Guest Relations
1 out of 5
by A verified traveler

Posted May 20, 2017 on Hotels
Comment from Hotel Management
May 22, 2017 by Guest Relations, Hotel Management
Dear Sir, Madam, Thank you for the score! Warm regards, Guest Relations
4 out of 5
by A verified traveler

good hotel

Posted Mar 13, 2017 on Hotels
good
Comment from Hotel Management
Mar 20, 2017 by Guest Relations, Hotel Management
Dear Sir, Madam, Thank you for the good score! Warm regards, Guest Relations
5 out of 5
by daniel

Posted Mar 12, 2017 on Hotels
It was really nice
Comment from Hotel Management
Mar 14, 2017 by General Manager, Hotel Management
Dear Daniel, Thank you for the nice review and top score for Pantone Hotel. Looking forward to welcome you again. Warm regards, Guest Relations