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Reviews of Motel 6 Auburn, CA

2 out of 5
Motel 6 Auburn, CA
1819 Auburn Ravine Rd, Auburn, CA

Reviews

7.2

Good

Rating 10 - Excellent. 262 out of 1001 reviews" "
Rating 8 - Good. 337 out of 1001 reviews" "
Rating 6 - Okay. 201 out of 1001 reviews" "
Rating 4 - Poor. 101 out of 1001 reviews" "
Rating 2 - Terrible. 100 out of 1001 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Zhongping

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
there is a dinning desk in room
Stayed 1 night in Mar 2024

10/10 Excellent

Mikey

Liked: Cleanliness, amenities
Great
Stayed 4 nights in Apr 2024

4/10 Poor

Justin

Disliked: Cleanliness, amenities, property conditions & facilities
Under construction, staff rarely around. Would stay away for now
Stayed 1 night in Apr 2024

10/10 Excellent

Denise

Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 27, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Cristina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room smelled like paint. There were people yelling outside our window at 2 in the morning.
Stayed 1 night in Mar 2024
Response from Nancy Y. on Apr 2, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Lena, Ottawa

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Convenient hotel with fridge and microwave, just off the highway. Grocery store and restaurants are very close. the room was clean but the shower was dirty and looked like it needed a good scrub. they are in the process of updating the hotel though.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 18, 2024
Hi Lena, We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Natalie #Team6

10/10 Excellent

Henry

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 13, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Lori

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed here before and it was fine but this time it was different. Filthy around shower door, bed hard as a rock, very poor lighting in room, ring of filth in sink. Only bonus? The guy at the front desk was SO nice, polite, and courteous!
Stayed 2 nights in Feb 2024
Response from Nancy Y. on Mar 5, 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

10/10 Excellent

Neil, Sparks

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I looked at all of the reviews before I chose to stay here and we have stayed at other Motel 6's before. We booked a stay because of the no charge for our dogs and we just needed a place to stay for the night. The grounds and parking are great, they even have charging stations for the electric vehicles. The gentleman that checked us in was fantastic, really nice guy! Knowing that it is a Motel 6 I didnt expect a lot from the accommodations. The room was fine, but you can tell that the whole place needs a huge deep clean. Make sure you bring your own shampoo (I forgot), they have none in the room and you should remember this is not a resort or 5 star hotel. It is a great place to stay for the price and location!
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 27, 2024
Hi Neil,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

6/10 Okay

Brianna Rae

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It was okay for an overnight stay. I liked that there was a microwave and fridge. The walls and the bathroom could use a good cleaning but like i said, it worked for a quick overnight stay.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 20, 2024
Hi Brianna Rae,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Kerry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room and property was what one would expect from the brand. Could use some sprucing up, but overall a clean and functional room. Not many amenities but that is to be expected for the cost. There is no breakfast, but coffee and tea are available in the morning hours.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 20, 2024
Hi Kerry, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

10/10 Excellent

Kerry

Traveled with partner
Liked: Staff & service, property conditions & facilities
When our power went out and the utility said it would four days before restoration, we headed to a place with heat and lights. This property was perfect for our needs.
Stayed 1 night in Feb 2024
Response from Nancy Y. on Feb 13, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
no elevator so had to carry our injured 50 pound dog up the stairs..inconsiderate people filled their coolers with ice and dragged then down the hall twice before 5 am. Don't know what the hotel could have done. But you should not take a room by the ice machine.
Stayed 1 night in Feb 2024
Response from Nancy Y. on Feb 13, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
I've seen reviews on this motel that show it around middle-ground. I don't understand why. The motel is well-kept outside and in. The 2 different prelude who checked me in were friendly and efficient. My room was absolutely clean. The floors, the furniture, the bedding, and the bathroom were obviously very well maintained. I'd stay here again anytime in Auburn.
Stayed 1 night in Jan 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service hospitality and front desk staff.
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 23, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Clayton

Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 31, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Michael

Business traveler, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting both the property and the manger
Stayed 1 night in Jan 2024

10/10 Excellent

rosemary

Traveled with family
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 3, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
Marlin is very professional and courteous.
Stayed 1 night in Dec 2023
Response from Nancy Y. on Jan 2, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Miliakere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 30, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom could use a bit of a remodle

8/10 Good

Miliakere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 14, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Carol, Valencia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay for us to stay, as we were just using it for sleeping. We spent the majority of time at our son's home. It should be noted that there is no elevator. We were able to navigate that, but also had several large suitcases and other items we had to take up the stairs. So if you can't do stairs, request a 1st floor room. Also - there is no hair dryer, iron, or shampoo. Bar soap - but not shampoo. These are fairly typical items you expect in a hotel these days. Again - I brought my own (except for the iron) so I didn't need them. But for review purposes, it's good to know before reserving so you can be prepared. We have stayed at this hotel before and will stay there again. It's a great price when you mostly just need a place to sleep.
Stayed 4 nights in Nov 2023
Response from Brand Experience Team on Dec 1, 2023
Hi Carol,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

Miliakere

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Very clean & updated! Quite place.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Dec 1, 2023
Hi Miliakere, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

8/10 Good

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 22, 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
Great staff. Marlin at front counter was extremely helpful.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 13, 2023
Hi Joel, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

10/10 Excellent

Joel

Stayed 1 night in Oct 2023
Response from Customer Care Team on Nov 3, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

rosemary

Traveled with family
Liked: Cleanliness, staff & service
toilet ran all nite
Stayed 1 night in Oct 2023
Response from Nancy Y. on Nov 6, 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

8/10 Good

troy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was perfect stay for the trip i took
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 30, 2023
Hi Troy,Thank you for positively rating your stay!!Lilith#Team6

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 24, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

DAVID

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Been here a few times it was not this bad..ther is no excuse for not cleaning the rooms properly or stained bed sheets..
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 24, 2023
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No surprises.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 24, 2023
Hi Steven,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Care Team on Oct 17, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Leslie

Liked: Property conditions & facilities
Mattress needs to be relaced!
Stayed 4 nights in Oct 2023
Response from Nancy Y. on Oct 17, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

4/10 Poor

Luene

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Customer Care Team on Sep 27, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Irma

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Customer Care Team on Sep 12, 2023
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water damage
Bathroom has water damage. Leaking from above.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 18, 2023
Hi Joel,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

6/10 Okay

Rolando

Liked: Staff & service, room comfort
Umm, Oookkayyyy. Ugghh. Whatever
Arrived and was given room 312. We walked in and it smelled like Fabuloso, after about 1 minute it smelled like mold/mildew and I started to get a headache. I noticed the shower floors were dirty. I told the front desk and he then gave me room 310 with no hesitation ( still card a dirty showed floor). 310 was better, no smell of cleaner and nothing to give me a headache. First night after a festival we got back tipsy and didn't notice anything, 2nd night everything was good. The morning we went to check out there was a tiny roach in the bathroom. When we got home everything went straight into the washer. I would probably stay here again because the place has potential and after rationalizing things the first room actually smelled of cat piss and not mold although there was mold in the shower. If you're a clean freak bring your own comet/ajax and a scrubber to clean the shower. Other than that sweet dreams. LOL
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on Sep 11, 2023
Hi Rolando, Thank you for taking time to share your review with us. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests.Maz K.#Team6

2/10 Terrible

Amber

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was so dirty and gross. All the linens and towels were dirty and obviously had already been used and not washed.
Stayed 1 night in Aug 2023
Response from Nancy Y. on Sep 5, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

4/10 Poor

Jason

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pass
Outside of the staff I can’t really recommend this place. Didn’t feel safe. Also, no one works the front desk from 11pm-5pm? I understand being short staffed but who’s in charge during those hours? Is there anyone working?
Stayed 1 night in Aug 2023
Response from Nancy Y. on Sep 5, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from Customer Care Team on Aug 15, 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, manager and staff great; nice upgraded room
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Aug 7, 2023
Hi Gregory,We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

2/10 Terrible

Dalton, Gladstone

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The first room smelled so bad of cat urine we had to switch. The next room the door had been kicked in and the used wood screws to hold it together. The lock wouldn't latch. Poorly maintained room, beds are like springs on cement slabs. No elevator to get to second floor, no coffee pot in room.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 7, 2023
Hi Dalton,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

Ron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Friendly staff. Highly recommend
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Feb 16, 2024
Hi RonWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

8/10 Good

Davy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Customer Care Team on Jul 26, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Stephanie

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Customer Care Team on Jul 22, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Amanda

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very understanding and acomadating
Stayed 5 nights in Jun 2023
Response from Brand Experience Team on Jul 25, 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 Excellent

Davy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Customer Care Team on Jul 13, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

ronald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
stay there a lot, they do need more staff, and the pool needs to be skimmed of the leaf's and bugs
Stayed 2 nights in Jun 2023
Response from Brand Experience Team on Jul 17, 2023
Hi Ronald,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6