Ratings based on 385 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Needs improvement

Posted Jul 9, 2017
Only one elevator for a building with 4 floors. The indoor pool was hot tub size and the room/area was freezing. The shower drain barely worked so you're standing in water up to your ankles while showering. The breakfast was a total waste of time. I wasn't expecting a gourmet breakfast but you can certainly make better tasting waffles and get better quality muffins. The staff was very nice but this but I would not stay here again..
Comment from Hotel Management
Jul 13, 2017 by Curtis, Hotel Management
Dear Anthony, Thank you for your feedback about your stay with us. I am sorry that your stay was not all it should be as our main priority is, of course, the comfort of our guests. I assure you we will use your comments to improve our services so that each guest will be able to get the comfortable stay they deserve.
3 out of 5
Recommended
for Everyone
by A verified traveler

Economy hotel near highway

Posted Jul 8, 2017
Pros: I liked the convenience near the highway
Cons: The situation was a one off I'm sure. Everyone was nice and helpful
Location: Close to locations I was visiting for work
We got there during a storm. The fire alarms were going off. They couldn't get them to turn off. We had to change rooms. It was a late night.
Comment from Hotel Management
Jul 11, 2017 by Curtis, Hotel Management
Thank you leaving a few words and I'd like to apologize about the fire alarms. The storms that night produced some electrical issues causing the fire alarms to activate, though we did get them back to normal working order as soon as we were able to get a technician out to correct the electrical issue. Thank you for being understanding and we hope that you visit us again in the future the for quiet and undisturbed sleep you deserve.
4 out of 5
Recommended
for Everyone
by A verified traveler from d

Retiree

Posted Jun 28, 2017
Very good service. I will recommend to my friends who come to this area
Comment from Hotel Management
Jun 29, 2017 by Curtis, Hotel Management
Dear guest, Thank you so very much for your review! We are pleased that we were able to provide you with a pleasant stay and thank you in advance for telling your friends about us. We eagerly look forward to your next visit!
1 out of 5
by Basil

2nd and final stay

Posted Jun 17, 2017 on Hotels
Air conditioner went out. Rifle and cell phone stolen from the car. Hotel personnel not helpful.
Comment from Hotel Management
Jun 20, 2017 by Front Desk Agent, Hotel Management
Thank you for leaving a few words about your stay, though I am sad to hear about the issues you encountered. Particularly about your car being broken into. Please file a police report with the Plano P.D. so that we may work with local law enforcement to help them do what they can to find the ones responsible. I apologize such a thing happened to you and I hope that we can help the police get this resolved for you as soon as possible.
4 out of 5
by Susan

Comfortable Stay

Posted Jun 12, 2017 on Hotels
The hotel was clean and comfortable, the front desk staff was very friendly. Parking near the hotel entrance fills up at night, so if you get back late you might have to park a little further away than is preferable. They only have one elevator that seems to move very slowly, but it's only four floors so it's easy to take the stairs. All in all no complaints, it was a very comfortable stay at an affordable rate.
Comment from Hotel Management
Jun 20, 2017 by Front Desk Agent, Hotel Management
Susan, Thank you so very much for taking the time to let us know about your time with us! I am glad to hear our facilities and staff were comfortable for you as guest satisfaction is one of our highest priorities. We look forward to seeing you again the next time you are in town!
4 out of 5
by Cory

This traveler left a rating score only Posted Jun 12, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 12, 2017 on Hotels
2 out of 5
by Willard

COLD TUBE

Posted Jun 10, 2017 on Hotels
Before I booked through Hotels.com; I contacted the hotel and they assured me the hot tube (REALLY BIG DEAL TO ME) was operational. Upon my arrival, I asked the clerk and was again assured! However, when I returned for the evening, I immediately changed and went to the pool area, which was rather cold itself (immediate clue that no heat in pool or tub). One of the guest sitting in a chair, in jeans, stated she "hoped I was cold blooded"; sure enough there was no heat in either pool or tube. The guest farther stated it had been that way "all week". I proceeded to desk, where I was assured that the guest just did not know how to work the tube. The clerk left the desk and walked with me back to pool area, and found that she neither knew how to work the equipment. She said she would report it, but it might be morning before it could be fixed. Coming in the next afternoon, I went to the pool area, which looked totally undisturbed from evening before, even towels seemed to be in previous location. Going back to desk, I was assured it had been serviced. Again, she went to show me how it worked, and again see appeared to not know, and commented as to the towels everywhere, how someone must have used it! I then told them it looked more uncleaned than used.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel at a very reasonable price!

Posted Jun 9, 2017
This is a nice hotel and the price per night was very reasonable. I'd recommend staying here again.
Comment from Hotel Management
Jun 10, 2017 by Curtis, Hotel Management
Dear guest, It is a pleasure to see you enjoyed your stay with us enough to take the time out of your day to leave a few words. We thank you for choosing to visit us and we hope to see you again soon!
5 out of 5
by Katherine

Posted Jun 6, 2017 on Hotels
Good location, not far from freeways and city centers.