Ratings based on 56 Verified Reviews

2.9 out of 5
36% of guests recommend
2.9 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Dallas

Pathetic

Posted Jul 13, 2017
Pros: Nothing
Cons: see above
No drinking cups nor coffee pot. Ceiling was leaking and sheet rock particles on the dirty floor Only one waster basket in the room and lighting was very poor The late night attendant smelled.
Comment from Hotel Management
Jul 15, 2017 by General Manager, Hotel Management
Tommy, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Jul 1, 2017 on Hotels
Comment from Hotel Management
Jul 3, 2017 by Manager, Hotel Management
Thank you for your four-star rating. We are thrilled to read you had a great stay here. We appreciate you being our guest and look forward to welcoming you back to Extended Stay America - Dallas - Plano Parkway - Medical Center. Sincerely, General Manager
5 out of 5
by Terry

Posted Jul 1, 2017 on Hotels
Comment from Hotel Management
Jul 3, 2017 by Manager, Hotel Management
Terry, thank you for the fantastic rating. It was our pleasure accommodating you at Extended Stay America - Dallas - Plano Parkway - Medical Center. We are happy you had a great stay. Please come and see us again! Sincerely, General Manager
4 out of 5
by A verified traveler

I like it!

Posted Jun 24, 2017 on Hotels
Toilet ran constantly so room was damp. Dirty oven, no stopper in tub or kitchen sink..Employees were very nice, bed was very comfortable. I like this place but it needs a little TLC..I'm going to give it another try!
Comment from Hotel Management
Jun 26, 2017 by Manager, Hotel Management
Thank you for selecting Extended Stay America - Dallas - Plano Parkway - Medical Center for your visit and for sharing your comments. We are happy to know that you liked our courteous associates and the comfort our beds provide. However, we are sorry for the issues you had in your room and the inconvenience they caused. We have addressed your concerns with the staff and have taken corrective actions so this does not happen again. We look forward to serving you better in the future. Sincerely, General Manager
4 out of 5
by Jessica

Friendly staff

Posted Jun 12, 2017 on Hotels
Staff was friendly and the rooms were clean and quiet.
Comment from Hotel Management
Jun 15, 2017 by Manager, Hotel Management
Jessica, thank you for staying at Extended Stay America - Dallas - Plano Parkway - Medical Center. We are so happy you were overwhelmed not only by our friendliness but also with your spotless room. We hope to see you again soon. Sincerely, General Manager
1 out of 5
by Gary

Stay away

Posted Jun 8, 2017 on Hotels
Arrived at 3 check in and left before going to the room. At 8 returned and found water bottle half full, bag of chips, no cookware, one plate and one glass. No ice machine, you have to go out and buy ice. next to construction site, 0630 work started
Comment from Hotel Management
Jun 10, 2017 by Manager, Hotel Management
Gary, we are sorry to know our hotel fell short of your expectations. Please accept my apologies for your suite not being totally ready for occupancy. Your concerns will be addressed to our housekeeping team in an effort to tighten our procedures. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, General Manager
4 out of 5
by jasmine

Basic necessities

Posted May 30, 2017 on Hotels
Everything was fine. My boyfriend and I wanted to cook so that we could save money and they had basic cookware and utensils for what we needed. The oven in the room really helped with us making the foods we really wanted to make. The only real issue was upon check-in, we were given a room that was already occupied. The front desk said the computer misguided them but that could've gone truly terribly as my boyfriend went to prep the room while I got things out of the car. Also, the internet was kind of slow and the first night we were there it didn't work at all. Other than that, it's simple and efficient for basic needs.
Comment from Hotel Management
Jun 2, 2017 by Manager, Hotel Management
Jasmine, Although you liked some aspects of our hotel, we are sorry to read your comments and would like to start by offering you our apologies for the inconvenience caused to you during your stay. Key goals at our hotel are to provide outstanding service, and to respond to a guest's needs in a timely fashion, so we apologize that we fell short of this. We have shared your observations with the team members, and they will be taking immediate steps. We hope you and your boyfriend will consider a return visit to our hotel the next time you are in our area. Sincerely, General Manager
5 out of 5
by JESSICA

Posted May 15, 2017 on Hotels
Comment from Hotel Management
May 17, 2017 by Manager, Hotel Management
Jessica, thank you for your fantastic rating. We're pleased you stayed at Extended Stay America - Dallas - Plano Parkway - Medical Center and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
5 out of 5
by mai

Posted May 13, 2017 on Hotels
Comment from Hotel Management
May 15, 2017 by Manager, Hotel Management
Thank you for your fantastic rating. We're pleased you stayed at Extended Stay America - Dallas - Plano Parkway - Medical Center and even more pleased you were completely satisfied. We hope to see you again soon. Sincerely, General Manager
5 out of 5
by JESSICA

Posted May 10, 2017 on Hotels
I absolutely love this hotel and the staff. We'd just moved to the area and needed somewhere to stay until we found an apt. They always went over and beyond to make us comfortable.
Comment from Hotel Management
May 12, 2017 by Manager, Hotel Management
Jessica, thank you for the wonderful review of the Extended Stay America - Dallas - Plano Parkway - Medical Center. Our team will be pleased to know they had a role in making your stay with us a memorable one. We hope to have the pleasure of welcoming you again soon. Sincerely, General Manager