Exterior

Reviews of Residence Inn By Marriott Dallas Plano/Legacy

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 282 out of 507 reviews" "
Rating 8 - Good. 133 out of 507 reviews" "
Rating 6 - Okay. 51 out of 507 reviews" "
Rating 4 - Poor. 24 out of 507 reviews" "
Rating 2 - Terrible. 17 out of 507 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Mahesh, Parker

Traveled with partner
Old and smelly , roof leak patches not worth the money spent
Stayed 1 night in Feb 2024
Response from Brittany on Feb 15, 2024
Thank you for your valued feedback.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Nice out of the way property.
Stayed 2 nights in Aug 2023
Response from General Manager on Dec 7, 2023
Thank you for your valued feedback!

10/10 Excellent

Rhonda

Traveled with family
Liked: Property conditions & facilities
Love the price, quiet, safe, large comfortable rooms!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 7, 2023
Thank you for your valued feedback! We hope to serve you again in future travels.

6/10 Okay

jey

Liked: Cleanliness, staff & service
good
Stayed 4 nights in Nov 2023
Response from General Manager on Dec 7, 2023
Thank you for your feedback!

10/10 Excellent

Richard

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we booked was exactly what we needed. They we great with any questions we had.
Stayed 5 nights in Nov 2023
Response from General Manager on Dec 7, 2023
Thank you for your kind words. I will be sure to share this feedback with the team.

8/10 Good

Venkata NagaPravallika

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Brittany on Nov 2, 2023
Thank you for your feedback. We hope to serve you again in future travels!

10/10 Excellent

ANA

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staying there again!
Stayed 1 night in Oct 2023
Response from Brittany on Oct 16, 2023
Thank you for choosing to stay with us!

8/10 Good

Phyllis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee pot was not same brand as the maker… therefore, it did not fit properly, nor did the filter basket. I am almost had to stand and hold it in place, or it would drip all over the counter. Secondly… If it’s a four person unit that they’re not to be full of everything in the dishes, silverware, etc.
Stayed 3 nights in Oct 2023
Response from Brittany on Oct 16, 2023
Thank you for your valued feedback. I will be sure to share these comments with our housekeeping leader.

10/10 Excellent

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a bottle of water is better when we enter at least a water is a nice welcoming. My opinion Thanks
Stayed 1 night in Oct 2023
Response from Brittany on Oct 16, 2023
Thank you for staying with us and providing your feedback.

10/10 Excellent

bryana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Oct 2023
Response from Brittany on Oct 16, 2023
Thank you for your feedback. We hope to serve you again in future travels.

10/10 Excellent

Xaymara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location.
Stayed 1 night in Oct 2023
Response from Brittany on Oct 10, 2023
Thank you for you kind words about my team. I will be sure to share this with them. We hope to serve you again in future travels!

10/10 Excellent

Muhammad

Clean environment, rates are good
Stayed 1 night in Oct 2023
Response from Brittany on Oct 9, 2023
Thank you so much for your valued feedback!

10/10 Excellent

Cris

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Brittany on Oct 9, 2023
Thank you for choosing to stay with us and giving us your feedback.

4/10 Poor

Roisin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Brittany on Sep 18, 2023
Thank you for your valued feedback.

6/10 Okay

mohammad

Traveled with family
Disliked: Cleanliness
Bathroom dirty, room was smelling bad, linen had to be orderd and sofa bed had stains. Room had to changed.
Stayed 2 nights in Sep 2023
Response from Brittany on Sep 11, 2023
Thank you for your valued feedback. I will ensure your feedback is shared with our leadership team.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are traveling from out of state. We accidently booked the wrong dates. After arriving late for Labor Day weekend, the Lady at the front desk was able to help me get a room for the night until we were able to speak with Expedia. Expedia helped us along with hotel to transfer the dates. I did have to go in the morning to the front desk and the Lady that was at the front desk Sunday morning was able to keep us in the same room for our stay so we didn't have to check out and back in. I also had to extend the stay on Tuesday and the Gentleman working the front desk was able to help and not move us rooms. The staff was so helpful and the ladies working the breakfast worked really hard keeping the food stocked during the weekend when there was a lot of people due to a soccer tournament. Good job to all and these two reasons is why I would stay here again.
Stayed 2 nights in Sep 2023
Response from Brittany on Sep 5, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Cool AC, and great beds.
Stayed 1 night in Sep 2023
Response from Brittany on Sep 5, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Stephanie

Stayed 1 night in Sep 2023
Response from Brittany on Sep 26, 2023
Thank you for choosing to stay with us and providing your feedback.

10/10 Excellent

Serapio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Overall good. The property is beautiful and the amenities too. Enjoyed the variety of restaurants providing different cultural cuisine located nearby. The hotel staff is very friendly while ensuring customer satisfaction. Definitely will book again!
Stayed 1 night in Aug 2023
Response from Brittany on Aug 7, 2023
Thank you for your feedback. We can't wait to serve you again in future travels!

10/10 Excellent

Philip

Stayed 1 night in Jul 2023
Response from Brittany on Aug 7, 2023
Thank you for your valued feedback.

10/10 Excellent

Hoa

Liked: Cleanliness, staff & service, property conditions & facilities
The pool and basketball court was clean..and staff had excellent customer service.
Stayed 2 nights in Jun 2023
Response from Brittany on Jul 10, 2023
Thank you for your feedback! We hope to serve you again in future travels.

10/10 Excellent

Dajun

Stayed 2 nights in Jul 2023
Response from Brittany on Aug 7, 2023
Thank you for your feedback.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Brittany on Jul 6, 2023
Thank you for your valued feedback!

6/10 Okay

Jennifer

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Caroline at the front desk was amazing. Hotel very outdated. Very hard workers but very little staff.
Response from Brittany on Jun 29, 2023
Thank you for your feedback! I will also be sure to share your comments with Caroline.

8/10 Good

Brandon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good family option.
The room was great for a family. The neighborhood is very quiet. The only issue was that the breakfast room was completely overflowing with people and most of the food trays on the buffet were empty. We had to go to go a restaurant for breakfast.
Stayed 1 night in Jun 2023
Response from Brittany on Jun 26, 2023
Thank you for choosing to stay with us, and providing your valued feedback. I will be sure to share these comments with my leadership team.

4/10 Poor

Chris

Traveled with family
Disliked: Property conditions & facilities, room comfort
No Pool
We chose this hotel because of the outdoor pool and it's location. When we checked in we were told the pool is closed and would likely be closed tomorrow also. Closed because of rain?! I was told at 9:00am the next day they should know in 2 hours when maintenance guys comes in? I checked again around noon and was told another 2 hours maybe!?! This forced us to change our plans for the day! VERY DISSAPOINTING
Stayed 2 nights in Jun 2023
Response from Brittany on Jun 22, 2023
Thank you for your feedback. I will be sure to share these comments with my entire staff.

10/10 Excellent

Danijela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Brittany on Jun 26, 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Ron

Stayed 3 nights in Jun 2023
Response from Brittany on Jul 12, 2023
Thank you for your feedback.

10/10 Excellent

Nanette

Stayed 2 nights in Jun 2023
Response from Brittany on Jun 21, 2023
I am happy you enjoyed your stay with us. We hope to serve you again in future travels.

10/10 Excellent

Fiona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Brittany on Jun 21, 2023
I am happy you enjoyed your stay with us. We hope to serve you again in future travels.

2/10 Terrible

Chris

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not what we paid for
One reason we chose this hotel was because the outdoor pool. When we checked in we were told pool was closed because of recent rain and may also be closed the next day! I checked at 9:00am and 12:00 the next day. Both times I was told “we should know in about 2 hours”. Not sure if it ever opened but it forced us to change our plans! Also bed was hard!
Stayed 2 nights in Jun 2023

10/10 Excellent

Susan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The woman who checked us in was extremely friendly and helpful.
Stayed 1 night in Jun 2023
Response from Brittany on Jun 19, 2023
Thank you for your valued feedback about our staff!

10/10 Excellent

Catherine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Went to Texas for a 10k
The mattress on the sofa-bed was ancient! BUT- can I give a shout out to Joel working the breakfast area. Saturday morning we got back from our race a little past breakfast cutoff and he was just the most super nice person. He could see we were hot and tired and I know he just wanted to get stuff cleaned up, but instead of saying NOPE you missed out he tried very hard to scrape up something for us. His attitude was A+
Stayed 2 nights in Jun 2023
Response from Brittany on Jun 13, 2023
Thank you for your valued feedback and kind words about Joel. We are lucky to have him on our team! I will be sure to share this with him at our team meeting.

2/10 Terrible

cheryl

Traveled with partner
Disliked: Property conditions & facilities
Convenient location, limited breakfast menu, availability of tv stations very limited, property is old and needs a refresh
Stayed 3 nights in Jun 2023
Response from Brittany on Jun 7, 2023
Thank you for your feedback.

10/10 Excellent

Korina

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Response from Brittany on Jun 7, 2023
Thank you for choosing to stay with us!

2/10 Terrible

Wilma

Stayed 2 nights in May 2023
Response from Brittany on Jun 21, 2023
Thank you for your valued feedback.

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
In town for a softball tournament. Room was very spacious and nice. Didn’t have bedding for the pull out, but called the front office and they had it delivered. Breakfast was good. Great location. Will stay again.
Stayed 1 night in May 2023
Response from Brittany on May 30, 2023
Thank you for your feedback. We hope to serve you again in future travels.

10/10 Excellent

Kelsey

Stayed 2 nights in May 2023
Response from Brittany on Jun 12, 2023
Thank you for staying with us! We hope to serve you again in future travels.

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toilet not working
Toilet broken
Stayed 1 night in May 2023
Response from Brittany on May 22, 2023
Thank you for your feedback. I sincerely apologize that you experienced this while staying with us.

10/10 Excellent

mohammed h

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Brittany on May 17, 2023
I am so glad you enjoyed your stay with us!

8/10 Good

HARI

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping areas are not available
Stayed 1 night in May 2023
Response from Brittany on May 15, 2023
Thank you for your feedback.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Brittany on May 15, 2023
Thank you for your feedback and choosing to stay with us!

2/10 Terrible

Pizazz

Stayed 1 night in Apr 2023
Response from Brittany on Apr 27, 2023
Thank you so much for your valued feedback.

10/10 Excellent

Cecelia P

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Brittany on May 15, 2023
Thank you for your feedback. We look forward to serving you again in future travels.

4/10 Poor

Melissa

Stayed 2 nights in Mar 2023
Response from Brittany on Apr 24, 2023
Thank you for your feedback.

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was so comfortable!! We loved that HEB was around the corner to get food to cook in the room, and other eatery’s super close by too. Front desk was so personable and not just what’s your name and hand you your cards. Breakfast was ok but it is free. We would definitely stay again!
Stayed 2 nights in Mar 2023
Response from Brittany on Apr 3, 2023
Thank you for your wonderful feedback. We hope to serve you again in your future travels.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely love staying here!
Stayed 1 night in Mar 2023
Response from Brittany A on Mar 22, 2023
Thank you for you fabulous feedback! I will share your comments with the team.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband's Mom is in medical city in Plano and we have been coming to Plano every weekend for the last 10 weeks so we be with her and we love having a nice home away from home to be at at the Residence Inn by Marriott during this difficult time for our family
Stayed 2 nights in Mar 2023
Response from Brittany on Mar 14, 2023
Thank you for your wonderful feedback. I will share these comments with the team.

8/10 Good

Yan

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Mar 2023
Response from Brittany on Apr 3, 2023
Thank you for your valued feedback!

10/10 Excellent

Temeka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time in Texas and I was very pleased with the hotel. I loved every thing about the hotel including the location. When I needed information about places to eat, the staff was very helpful.
Stayed 2 nights in Mar 2023
Response from Brittany on Mar 7, 2023
I am happy to hear you enjoyed your stay with us. I will share your kind words with the staff.