Ratings based on 2,138 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Montego Bay Jamaica

Wonderful staff, close to shopping and dining

Posted Jul 24, 2017
Pros: Love the staff. Love that shuttle that the hotel provides. Beds are comfy and room very clean.
Cons: I would love to share that directly with the hotel if they reach out to me.
Location: Location is amazing. Walking distance to Publix, Dunkin Donuts. Plus a hotel shuttle that provides transfer within a 3 mile radius.
We are repeat guests and choose this hotel mainly because of the staff. We absolutely love the staff we have met during our visits. We understand and appreciate great guest service and the staff here demonstrate this without even trying! We have to mention our friends from our previous visit - Jose and Jeremy from the Bell Desk - as amazing as ever! These two are the highlight of our trip! We can't commend them enough - they are professional, kind and always willing to assist. We are touched by their humility. Adam at the Bar is our fave bartender! A true professional with a wonderful sense of humor. He moves around so quickly and yet has enough time to have a little chat with his guests and still check on everyone else. We met Ricardo and Raul from the Bell Desk on our last trip but the interaction was minimal - this trip we got a chance to speak with them both and again all I can say is they are amazing! Very polite and pleasant and willing to help. The Front Desk team were just as polite and pleasant - welcoming us back and checking on us which was a nice touch. The room was wonderful - we had a toilet that clanked loudly when flushed and though we asked for Maintenance to fix this - we are unsure if anyone came by as it clanked loudly throughout our stay and no note was left in our room nor a follow-up call done to advise us of the outcome. This did not in any way negatively impact our vacation - however I do believe a follow-up is important. Special thanks to all!
2 out of 5
by A verified traveler

Useless front desk staff

Posted Jul 22, 2017
Pros: Location. Other staff besides front desk are very friendly.
Cons: Front desk staff. They have to have access to a hotel email address 24 hours a day and need better training.
Location: Shopping and doctors office
On previous occasions front desk staff at this hotel have been generally friendly and accommodating. On this last visit all three of the front desk staff during the early morning shift were useless. Each one told me to hold while they wasted my time when I was getting ready to leave the hotel with my 3 year old. All I wanted from them was to give me an email address that I could forward my boarding passes to and have them printed. This is something I have done on every stay prior and even though a couple of times they questioned me which in itself was a disappointment they still performed the task. Then again no other hotel I have ever stayed at even questions it. The three persons I spoke to this morning didn't seem to understand that even though Sheraton has a computer and printer that guests could use it's very irresponsible (stupid) to login to any account more so email on a public access computer. They claimed they had no access to a Sheraton Suites email address. I could hear them talking in the background and they have access to their personal email at work but not a work email address. That is crazy!!! I will not stay at that hotel again despite the location being very convenient for me. I am not going to pay to be hassled over a simple request. At some point they should realize they are in the hospitality business. All they are doing is checking their personal email and wasting time in any event.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bahamas

The Best

Posted Jul 18, 2017
My family and I have been staying her e every summer and thanksgiving for the past 10yrs. We love it, but no complaints at all. I
Comment from Hotel Management
Jul 21, 2017 by Rene M., Hotel Management
Thank you very much for being part of our family and for your loyalty. We are very proud to hear that you truly enjoy staying with us. We look forward to seeing you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bahamas

Nice hotel, near to everything

Posted Jul 16, 2017
Always enjoy staying at this conveniently located hotel!
Comment from Hotel Management
Jul 21, 2017 by Rene M., Hotel Management
Thank you very much for always choosing us Della. It is our pleasure to host you every time you are in the area. We look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean, well kept hotel.

Posted Jul 14, 2017
Polite and attentive staff. Had an issue where I found broken glass near the kitchenette area but that was a genuine oversight which was brought to the attention of front office staff who were very helpful! Overall a good stay. Would recommend to others. One of the better hotels in the area.
Comment from Hotel Management
Jul 14, 2017 by Rene M., Hotel Management
Thank you very much for taking the time to review your stay with us. Please accept our apologies for the discomfort caused by this situation. Your comment will be shared with our management team. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very pleased, from someone that's hard to please.

Posted Jul 10, 2017
Housekeeping was excellent. Rooms well appointed my overall stay was excellent. Cilantro restaurant could use some improvement
Comment from Hotel Management
Jul 14, 2017 by Rene M., Hotel Management
Thank you for sharing your experience with us. We are glad to hear that you had a pleasant stay with us and a wonderful interaction with our team members. We appreciate your suggestions and they will be shared with our management team. We look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and comfortable stay

Posted Jul 9, 2017
Lovely hotel. I only wish it was close to the beach.
Comment from Hotel Management
Jul 14, 2017 by Rene M., Hotel Management
Thank you very much for your review Kim. We are glad to hear that you had a pleasant stay with us. Come visit us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice rooms and great pool

Posted Jul 4, 2017
Had a wonderful experience, only stayed for one night but would definitely recommend this hotel. The room was very clean and big for the price.
Comment from Hotel Management
Jul 7, 2017 by Rene M., Hotel Management
We are very proud to hear that you had a wonderful stay with us and that you enjoyed our renovated suites and amenities. Come visit us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

A 1 night getaway...

Posted Jul 2, 2017
I just needed an evening to myself. And the whirlpool tub was amazing! I found the staff, from check in to room service was friendly, courteous, and accomodating.
Comment from Hotel Management
Jul 7, 2017 by Rene M., Hotel Management
We are thrilled to hear that you had a pleasant evening for yourself staying with us and that you truly enjoyed our amenities and services. Thank you for choosing us and for sharing your experience with us. Come visit us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad

Nice, clean hotel, close to Sawgrass mall n FLL

Posted Jun 23, 2017
Clean, tidy hotel and spacious rooms. with kids, having a microwave is specially handy. The staff is under friendly and helpful.
Comment from Hotel Management
Jun 23, 2017 by Rene M., Hotel Management
Thank you very much for your comment Riz. It is very nice to hear that our suite was convenient and met your expectations. Come visit us again soon.