Ratings based on 391 Verified Reviews

3.3 out of 5
74% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from plattsburgh, ny

Update needed

Posted Feb 12, 2017
First room heater was blowing like warm cold air never seemed to warm up. Front desk very accommodating and apologetic. Moved us to a new room which was better than the first room but heat never warmed room to a comfortable temperature. At check out staff again apologized for our troubles and any inconvenience.
Comment from Hotel Management
Feb 16, 2017 by Jonathan Sanchez Front Desk, Hotel Management
We once again would like to apologize for the heat not reaching a state of comfort you desired. Our staff works endlessly to make sure all of our guest experience a delightful stay. We hope that in the future we get the opportunity to provide you with our outstanding service and assure you no inconveniences will be experienced. Thank you for your time and feedback, best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mtl

You get what you pay for

Posted Feb 6, 2017
Rooms are clean and roomy, everything is in working condition and staff is courteous and helpful.
Comment from Hotel Management
Feb 16, 2017 by Jonathan Sanchez Front Desk, Hotel Management
Thank you for your time and feedback it is greatly appreciated. My staff and I are glad to see that you had a pleasant experience with us. We hope to see again in the future and provide with an even better stay. Best regards!
4 out of 5
Recommended
for Everyone
by A verified traveler from Clifton Park, NY

Nice hotel very near exit ramp 37 of NYS I-87

Posted Dec 23, 2016 on CheapTickets
I stayed here in the summer and it wasn't so nice. Now it seems to be very nice. The motel seems to have gone through a transformation for the better. I do like the place now. The staff is very nice, and the rooms are very comfortable. A few more updates and this could be one of the better hotels in West Plattsburgh.
Comment from Hotel Management
Feb 16, 2017 by Jonathan Sanchez Front Desk, Hotel Management
We are extremely happy to hear that you feel we are becoming a much better establishment. My staff and I work endlessly each and everyday to insure that our guest experience a comfortable and welcoming stay. We hope to see you again, best regards!
4 out of 5
Recommended
for Everyone
by A verified traveler from Clifton Park, NY

Nice hotel in western Plattsburgh, NY

Posted Dec 19, 2016 on CheapTickets
The staff was very nice and informative, the room was clean, and the beds were comfortable. This is a Great Hotel for the price, but if it were just a little bit cleaner, and received a more modern upgrade, this hotel would be receiving 5-star reviews. The location is great, being in west Plattsburgh, and close to the city of Plattsburgh itself, the northern Adirondacks, Lake Champlain, and Montreal, Quebec, Canada is to the north. Also, this is located very near to the NYS Northway (I-87) exit ramp 37.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 11, 2016 on Hotels
3 out of 5
by A verified traveler

Posted Dec 9, 2016 on Hotels
The stay was good however the hotel was not full therefore not sure why the front desk put us all together. So when the music is playing loud night & morning that was not pleasant. I made a comment at front desk & he had nothing to say.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Nice place. Price is more up than few years ago

Posted Dec 2, 2016
Good place for short term stay. Good service and easy access. Thanks
Comment from Hotel Management
Dec 2, 2016 by Jonathan, Hotel Management
Dear Rick, My staff and I are happy to hear that you were satisfied with your stay. We appreciate your time and feedback and hope to see you soon. Best regards!
5 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Thank you for your time and feedback. It is greatly appreciated.
2 out of 5
by A verified traveler

Posted Nov 27, 2016 on Hotels
arrived at 11.30 Pm bed sheets was dirty not changed room was not cleaned as well bathroom had dirty towels left behind the bathroom door and other rolled. next morning informed the front desk they changed the bed sheets and the towels however kept the room not cleaned
1 out of 5
by A verified traveler

Posted Nov 15, 2016 on Hotels
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Thank you for your time and feedback it is much appreciated.