Ratings based on 438 Verified Reviews

4.2 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome place to stsy

Posted Apr 25, 2017
Friendly staff, everyone smiling and helpfu Breakfast was awesome and they had almond milk. As we are lactose intolerant that was a plus.
Comment from Hotel Management
Apr 25, 2017 by Bob S, Hotel Management
Thank you for your compliments I am glad you enjoyed your stay and that we were able to supply you with almond milk.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boro, NY

Nice pool!

Posted Feb 26, 2017
An overnight with the kids for a mini vacation! Just a relaxing night away from home:)
Comment from Hotel Management
Feb 27, 2017 by Bob S, Hotel Management
I am glad your family enjoyed the stay and the pool.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 25, 2017
It was a nice stay. Close to my daughters school, close to highway. I would stay again
Comment from Hotel Management
Feb 25, 2017 by Bob S, Hotel Management
Thanks Diane I am glad you enjoyed your stay. Safe travels!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2017
Great hotel. Very friendly and accommodating staff.
Comment from Hotel Management
Feb 6, 2017 by Bob S, Hotel Management
I will be sure to pass your compliments onto the staff. Safe travels to you and your family
1 out of 5
by A verified traveler

Can't understand how this hotel gets good reviews.

Posted Feb 2, 2017
This was probably the worst stay I have had in years at a hotel. The walls are so thin I could hear the person in the room next door snoring all night. At 1am there were two girls in the hallway with a radio between them doing their nails. At 7am there were children literally paying field hockey in the hallway - nets set up at each end of the hallway - I took a picture of this. When I showed the picture to management they were basically like: "oops - sorry". No offer of anything to compensate for such a horrible stay.
Comment from Hotel Management
Feb 6, 2017 by Bob S, Hotel Management
I am sorry you were not happy with your stay and apologize for the inconsiderate people who do not understand that there are many people trying to rest and that their actions affect others. I will see if there was any complaints registered to the front desk regarding your complaint. If there was and we did not take steps to stop the people responsible, appropriate corrective action will be taken with the staff for their inaction. All walls are fireproof insulated concrete block walls with sheet rock on each side. Unfortunately you may have been located in an adjoining room and the two doors in the wall will allow some noise transmission that normally does not occur in the balance of the hotel. I will see who you contacted regarding your complaints who left the impression we do not care and take appropriate corrective action. Thank you for you input and I wish you and your family safe travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from newyork

Very nice

Posted Jan 28, 2017
Pros: Breakfast very good and room very clean. Bed comfortable
Cons: Try to figure out how to get heat to blow another way
Location: Mall next door and Ground Round next door which is a great restaurant.
Loved everything about hotel except they have the blower for heat in your face . the room is very small and when heat comes on in blows across the bed.
Comment from Hotel Management
Jan 28, 2017 by Bob S, Hotel Management
Thank you for your kind comments. I will be sure to share with the staff of both the restaurant and hotel. You must have stayed in one of the 22 smaller rooms out of the 126 rooms we have at the property. I am sorry the HVAC unit was blowing warm air your way.
5 out of 5
by A verified traveler

very clean anthe staff was very accomadating

Posted Jan 16, 2017 on Hotels
very enjoyable to be able to walk from our room to the 99 restaurant
Comment from Hotel Management
Feb 18, 2017 by General Manager, Hotel Management
Thank you for staying with us and acknowledging the work of the staff. It sure is nice to stay inside when dining with inclement weather outside. Safe travels
5 out of 5
Recommended
for Everyone
by A verified traveler from montreal

Very nice hotel, great breakfast

Posted Dec 19, 2016
Very nice hotel, close to everything in Plattsburgh, great breakfast.
Comment from Hotel Management
Dec 20, 2016 by Bob S, Hotel Management
Thank you for your kind comments. I am glad you enjoyed your stay and breakfast. Thank you for using Expedia. Happy Holidays and safe travels.
4 out of 5
by A verified traveler

Posted Dec 19, 2016 on Hotels
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Thank you for staying with us and for using Hotels.com. Safe travels to you and your family and Happy Holidays!
5 out of 5
by A verified traveler

Posted Dec 17, 2016 on Hotels
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Thank you for staying with us and for commenting on your stay on Hotels.com. Happy holidays and safe travels