Ratings based on 411 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from saranac, United States of America

Very nice! Have no complaints.

Posted Nov 19, 2016
Very nice! No complaints. Rooms clean, staff helpful and courteous. Would recommend, and will come back!
Comment from Hotel Management
Nov 20, 2016 by Bob S, Hotel Management
Thank you for staying with us and for noting the staffs efforts. I will be sure to share.
4 out of 5
by A verified traveler from TORONTO ONTARIO

Weekend in the Adirondacks

Posted Oct 24, 2016
Pros: Room very quiet - hotel quiet --- Handy to shopping areas On second floor so did not have to use elevator Exit to parking lot - easy access
Cons: The coffee they provided in the room was much better then the coffee they served in the Breakfast room. I had my coffee before I went to Breakfast -- I just did not like the coffee in the Breakfast room Other than that - which is minor - it was great place to stay.
Location: Parking good - handy to stores - since weather was bad and we did not want to drive too far
Comment from Hotel Management
Oct 26, 2016 by Bob S, Hotel Management
I am sorry you did not like the coffee served in the breakfast room but happy the coffee served in your room was appreciated. Thank you for your comments and stay. Safe travels.
5 out of 5
by A verified traveler from Massachusetts

Good value and close to restaurants, shopping

Posted Oct 10, 2016
We booked in Plattsburgh for a race my daughter was running in in South Hero, VT. The staff here was friendly and helpful, the rooms were spacious and clean, beds were comfortable and the room had a refrigerator, which was convenient. The ferry to Vermont across Lake Champlain was affordable, easy to locate and went very smoothly. The hotel is close to many chain as well as local restaurants, a mall and other shopping. Extremely good value and a place that we would book again for a future stay.
Comment from Hotel Management
Oct 11, 2016 by Bob S, Hotel Management
I hope your daughter was pleased in the race she was in at South Hero. Thanks for the extensive review of the property and staff. Safe travels!
4 out of 5
by A verified traveler

Staff was extremely friendly and welcoming.

Posted Oct 9, 2016
Pros: Location near shops and restaurants. Amazing staff. Complete Breakfast. Large pool with lots of things to do for kids and adults.
Cons: A bit noisy in our room. We could hear people talking in the adjacent room
Location: Lots of shops and restaurants. Near highway and main street
Comment from Hotel Management
Oct 11, 2016 by Bob S, Hotel Management
I am glad that your family enjoyed their stay and our staff. I am thinking that you may have stayed in an adjoining room which may have affected the sound transmission.
4 out of 5
by A verified traveler from Ottawa, Ontario

Decent hotel, clean, what you'd expect

Posted Oct 3, 2016
Pros: Clean
Make your own waffles at breakfast, don't wonder too much about the eggs or sausage consistency. Rooms were clean, as were halls and hotel in general.
Comment from Hotel Management
Oct 4, 2016 by Bob S, Hotel Management
Thank you Ravi, I will be sure to pass your comments onto the staff. Safe travels
5 out of 5
by A verified traveler

Best Plattsburgh option

Posted Sep 6, 2016 on Hotels
Love the hotel
Comment from Hotel Management
Sep 9, 2016 by General Manager, Hotel Management
Thank you for staying with us and providing feedback on your stay Safe travels
4 out of 5
by A verified traveler

Good but Loud Air Conditioner

Posted Aug 31, 2016 on Hotels
Everything was fine with the room. I'm giving it 4 stars because the air conditioner unit was very loud. It woke us up each time it went off, and it went off frequently during a hot summer night. This is unfortunate because we did like the room. We urge management to take care of this problem. It was tough not to get sleep prior to a lengthy trip, for this reason, we're trying another local hotel.
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
Thank you for your stay and your comments. We are in the process of replacing units that make a loud clicking sound when the unit calls for heat or air conditioning. We are waiting for the proper wiring harnesses which are holding up the installation of 9 units. I am glad you liked the room and I am sorry you feel you must go elsewhere on your next visit. Safe travels
4 out of 5
by Lisa from Brooklyn

Enjoyed my stay at Best Western!

Posted Aug 30, 2016 on Hotels
Enjoyed my stay! Nice rooms and nice staff!
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
Thank you for your kind comments about the property and the staff responsible for its operation. Safe travels
5 out of 5
by Cara from Brooklyn

Posted Aug 28, 2016 on Hotels
My stay was enjoyable. The representatives at the front desk were excellent and very friendly. A first impression is important and the representatives made me feel very welcome.
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
I am glad you enjoyed your stay and thank you for acknowledging the front desk staff. I will be sure to pass on to them Safe travels!
4 out of 5
by A verified traveler

Posted Aug 24, 2016 on Hotels
Comment from Hotel Management
Aug 26, 2016 by General Manager, Hotel Management
Thanks for staying with us and using Hotels.com