Ratings based on 122 Verified Reviews

4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from montreal

Very nice hotel, great breakfast

Posted Dec 19, 2016
Very nice hotel, close to everything in Plattsburgh, great breakfast.
Comment from Hotel Management
Dec 20, 2016 by Bob S, Hotel Management
Thank you for your kind comments. I am glad you enjoyed your stay and breakfast. Thank you for using Expedia. Happy Holidays and safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great overnight stay

Posted Dec 11, 2016
Perfect spot to get a lot in without driving everywhere. The mall, movies, 2 restaurants/bars on site, heated pool...very pleased.
Comment from Hotel Management
Dec 12, 2016 by Bob S, Hotel Management
Thank you for using Expedia for your stay. I am glad you found our location and amenities enjoyable. Safe travels and Happy Holidays to you and your family
5 out of 5
Recommended
for Everyone
by A verified traveler from saranac, United States of America

Very nice! Have no complaints.

Posted Nov 19, 2016
Very nice! No complaints. Rooms clean, staff helpful and courteous. Would recommend, and will come back!
Comment from Hotel Management
Nov 20, 2016 by Bob S, Hotel Management
Thank you for staying with us and for noting the staffs efforts. I will be sure to share.
4 out of 5
Recommended
for Everyone
by A verified traveler from TORONTO ONTARIO

Weekend in the Adirondacks

Posted Oct 24, 2016
Pros: Room very quiet - hotel quiet --- Handy to shopping areas On second floor so did not have to use elevator Exit to parking lot - easy access
Cons: The coffee they provided in the room was much better then the coffee they served in the Breakfast room. I had my coffee before I went to Breakfast -- I just did not like the coffee in the Breakfast room Other than that - which is minor - it was great place to stay.
Location: Parking good - handy to stores - since weather was bad and we did not want to drive too far
Comment from Hotel Management
Oct 26, 2016 by Bob S, Hotel Management
I am sorry you did not like the coffee served in the breakfast room but happy the coffee served in your room was appreciated. Thank you for your comments and stay. Safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Good value and close to restaurants, shopping

Posted Oct 10, 2016
We booked in Plattsburgh for a race my daughter was running in in South Hero, VT. The staff here was friendly and helpful, the rooms were spacious and clean, beds were comfortable and the room had a refrigerator, which was convenient. The ferry to Vermont across Lake Champlain was affordable, easy to locate and went very smoothly. The hotel is close to many chain as well as local restaurants, a mall and other shopping. Extremely good value and a place that we would book again for a future stay.
Comment from Hotel Management
Oct 11, 2016 by Bob S, Hotel Management
I hope your daughter was pleased in the race she was in at South Hero. Thanks for the extensive review of the property and staff. Safe travels!
4 out of 5
Recommended
for Everyone
by A verified traveler

Staff was extremely friendly and welcoming.

Posted Oct 9, 2016
Pros: Location near shops and restaurants. Amazing staff. Complete Breakfast. Large pool with lots of things to do for kids and adults.
Cons: A bit noisy in our room. We could hear people talking in the adjacent room
Location: Lots of shops and restaurants. Near highway and main street
Comment from Hotel Management
Oct 11, 2016 by Bob S, Hotel Management
I am glad that your family enjoyed their stay and our staff. I am thinking that you may have stayed in an adjoining room which may have affected the sound transmission.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Ontario

Decent hotel, clean, what you'd expect

Posted Oct 3, 2016
Pros: Clean
Make your own waffles at breakfast, don't wonder too much about the eggs or sausage consistency. Rooms were clean, as were halls and hotel in general.
Comment from Hotel Management
Oct 4, 2016 by Bob S, Hotel Management
Thank you Ravi, I will be sure to pass your comments onto the staff. Safe travels
3 out of 5
Recommended
for Couples
by A verified traveler

Posted Aug 15, 2016
Pros: The restaurant
Cons: The smell of the room and the AC
Location: Good to have it close to things
Room was ok, it had a smoke smell. The AC did not work up to par, but the restaurant (99) was excelant
Comment from Hotel Management
Aug 17, 2016 by Bob S, Hotel Management
Thank you for the information and using the real time feedback feature of EXPEDIA to allow me to take appropriate corrective action. I have already taken that action with the staff and they are investigating both the noise issue and smell of cigarette smoke
3 out of 5
Recommended
for Everyone
by A verified traveler from ontario

Great hotel

Posted Aug 13, 2016
Great breakfast, wonderful pool, quiet, friendly staff...bathrooms are dated. I would definitely go back.
Comment from Hotel Management
Aug 14, 2016 by Bob S, Hotel Management
Thank you for staying with us. We just finished renovating 72 rooms including the bathroom. we will start the balance of 52 rooms in the fall. This hopefully will address the dated bathroom opinion you had. Safe travels to you and your family
3 out of 5
Recommended
for Everyone
by A verified traveler

Check Out

Posted Aug 8, 2016
The check out is too early - 11 AM... They don't like if you ask for some more time.
Comment from Hotel Management
by Bob S, Hotel Management
I am sorry you feel check out is too early but we have 126 rooms to be ready for our goal of having those rooms ready for the check-in of guests at 3 PM. I assure you we take no offense of being asked for a late check out and grant them if at all possible based on the demands of the day. Safe travels!