Nice Hotel, and the Front Desk was SUPER
Posted Aug 12, 2016
We had booked another place with Expedia that did not have a Front Desk open after hours. We'd called ahead to say we would be late arrivals and the manager told us the room number we would be in, and that they would leave it unlocked with the key inside. So when we showed up at 11 pm (office closed at 9) guess what--the door was locked. Key inside, light on, but locked. Not even voice mail for the office phone, much less and emergency number. So we were stuck in Plattsburgh without a room and had to find somewhere, fast. It had been a long day. THis background info is important because I learned, and cannot stress enough, how important it is to have a Front Desk or at least 24 hr contact of some kind. Fortunately, we had booked through Expedia and that served as our lifeline instead. After apologies from Expedia Customer Service we were immediately given a $50 coupon to book another room with and promised a refund for the prepaid locked room. Okay so this is where Super Ryan of The Front Desk comes in. We could not book the room online because it was now past midnight. We could only book a room online for check-in in at least 12 hours that day, whereas we needed a bed NOW. After calling around for a room & rates (even to Burlington, where we had just come from) and speaking to a number of Front Desks (some rather aloof I might add), I found the Microtel Inn & Suites online. I called. Ryan answered. He was professional, understood our situation, and caring. BRAVO!!!