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Reviews of Super 8 by Wyndham Plattsburgh

2 out of 5
Super 8 by Wyndham Plattsburgh
7129 Route 9, Plattsburgh, NY

Reviews

5.6
Rating 10 - Excellent. 102 out of 1004 reviews" "
Rating 8 - Good. 232 out of 1004 reviews" "
Rating 6 - Okay. 228 out of 1004 reviews" "
Rating 4 - Poor. 213 out of 1004 reviews" "
Rating 2 - Terrible. 229 out of 1004 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

James

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was freezing asked for blankets told no. Shower curtain looked like someone dedicated on it. Towel rack fell off wall sink didn't work
Stayed 1 night in Mar 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My visit has been GOOD!
Stayed 1 night in Mar 2024

4/10 Poor

Mikayla

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor service when I called with payment discrepancy. Bathroom needs some major work, mold on the wall and the shower head was bad.
Stayed 1 night in Mar 2024

8/10 Good

Latisha

Liked: Staff & service, property conditions & facilities
We had a great time at the hotel very fast getting in and very respectful
Stayed 1 night in Feb 2024

6/10 Okay

Leonard

Traveled with partner
Disliked: Staff & service
I would say this motel is decent for the price nothing sticks out as great. However the staff was rude and unhelpful. We were 2 adults annd I asked for an extra pillow(there was 3) and blanket we’re told these did not come with our room. We also requested an extra towel (there was 2) and also told not included with the room. The continental breakfast consisted of muffin or cheerios coffee or tea.
Stayed 2 nights in Feb 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Marc

Disliked: Cleanliness, staff & service, amenities
Front desk attitude is crazy
Stayed 1 night in Feb 2024

2/10 Terrible

lubraine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Jan 2024

2/10 Terrible

Ling

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Sharn

Traveled with family
Disliked: Property conditions & facilities
Advertises pool but it’s closed. This place could use a good cleaning. Beds and linens are clean but the rest is not. The tub is disgusting and the coffee pot doesn’t look like it’s ever been washed It does have a fridge and microwave
Stayed 1 night in Nov 2023

10/10 Excellent

Joel

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Daniel

Business traveler
No printer for there busi.es area, would not provide a paper plate so i could use the microwave, i didn't feel they were the most customer service friendly
Stayed 1 night in Nov 2023

10/10 Excellent

Debra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an inexpensive motel in Plattsburgh that serves my needs perfectly
Stayed 1 night in Nov 2023

2/10 Terrible

Francisco

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I was charged twice! Front desk clerk advised me that payment made through expedia was/is not accepted. I had to pay at the front desk separately. Please advise how I can get a refund of what I paid online.
Stayed 1 night in Oct 2023

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose this hotel because it was close to the highway for travel the next day.
Stayed 1 night in Oct 2023

2/10 Terrible

Erika

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Heading north for my husbands birthday. Chose this hotel because it seemed convenient. The man at the front desk was friendly but we were soon to be disappointed upon arriving to our room. The bed was the first thing we noticed. Stains covered the bedspread. The pillowcases looked wrinkled and held stains from a previous guests makeup. This location advertised an indoor pool yet the pool room was dark, closed and upon further inspection it held no water whatsoever. This room cost me $122. And they held an additional $100 overnight. The front desk employee did bring new sheets, a different blanket and a pillow. But these items still smelled and we chose to not use the pillows as they smelled and had stains. The sheets he gave us I covered the carpet and mattress with. I did not feel comfortable and hardly slept. I really wish I could find a way to contact someone to help with these issues
Stayed 1 night in Oct 2023

4/10 Poor

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so super
The comforter had dark stains, the towels had dark stains. There was a molding water damage spot in the bathroom. One of the bed side lamps had a stort and would turn on and off.... had to unplug as we worried about a fire hazard. It took 2 hours to get a 2nd towel for a room for 2 people, only had 1 in the room. Upon check in we requested a late check out and requested my card was charged for late check out at 1:00 pm. Beginning at 10:45 housekeeping was knocking on the door, informed them we had a late check out. 3 more times in a 2 hour span, someone was knocking and trying to enter the room, all prior to 1:00. We have never been so disappointed in a stay anywhere
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good place...
The pool was dirty. The guest service was really bad... they gave us 4 towels for 8 people and they tell us that the hotel was full so they didn't have enough towel for everyone. The breakfast was terrible.... only white toast with butter and waffles.
Stayed 1 night in Oct 2023

10/10 Excellent

Gary

Liked: Amenities
Very nice
Stayed 1 night in Oct 2023

4/10 Poor

daniel

Traveled with group
Disliked: Staff & service, property conditions & facilities
Disappointing Super 8–not so super…
We had 7 rooms for a week. Our room keys never worked, requiring multiple trips to be electronically re-keyed. Breakfast was provided—all carbs—and when something ran out (eg peanut butter or jam) it was never replaced. No hotel room service—“we don’t make beds”. Well situated property with indoor “unheated”” pool/-no one could swim. With routine maintenance the motel could be nice, or average. But it fell short.
Stayed 7 nights in Oct 2023

6/10 Okay

Ms.

Traveled with family
Did the job, okay.
The room was adequate. Took a while to check in because credit card machine wasn’t accepting anyone’s cards for incidentals. Sketchy people hanging around the property, so made sure we parked in front. The bed was hard, but clean. The shower water pressure was fine.
Stayed 1 night in Oct 2023

8/10 Good

Brenda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel needs a lot of updating to its decor. Despite that, the beds were comfort and the pillows were great. Great place for an overnight stay in your travel.
Stayed 1 night in Sep 2023

6/10 Okay

Lenita

Stayed 1 night in Sep 2023

4/10 Poor

Benjamin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Alyson, Poughkeepsie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is a dump! The key system did not work so I was unable to access my room. I was asked to take the universal key unlock my door, leave it open and return the universal key. Totally unsafe for all guests. Breakfast was pathetic.
Stayed 1 night in Sep 2023

10/10 Excellent

Luciano

Traveled with family
Liked: Amenities
Very nice
Stayed 1 night in Sep 2023

2/10 Terrible

Kim

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful awful awful
Checkin took 55 minutes. We were given our room key only to find a room that the room had not been cleaned and the bed was unmade. The front desk clerk then proceeded to make up a different room with clean bedding and towels, no cleaners for toilet or sink, no vacuum and no toiletries. We requested a room on the main floor due to a heart condition and ended up carrying everything up to the second floor to a new room. The free breakfast was no better everything was empty. Peanut butter, grape jelly, butter, muffins and oatmeal were all empty and no one cared to fill anything. The hotel is in a horrible part of town. Stay somewhere else. This place is awful to say the least.
Stayed 1 night in Sep 2023

4/10 Poor

MARIAN

Liked: Staff & service
there was a kitchinette but there were no dishes, glasses, cups, forks or something, there was not also shower gel or shampoo.
Stayed 1 night in Sep 2023

4/10 Poor

Antoinette

I was very disappointed but clean at all the bath was duty never again there.
Stayed 1 night in Sep 2023

8/10 Good

Aanchal

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Nagendra nath

Traveled with partner
Disliked: Amenities
No iron Board no glasses in the room. No change of Towels in the room the don't electronic card does not work. Every time you have to go down to get new one. Poor breakfast choice .
Stayed 3 nights in Sep 2023

4/10 Poor

Lois Alexander

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to Plattsburgh City Beach, Dollar General, some restaurants and a bowling alley. The AC, fridge, and microwave are still working, but I feel I was in the 80s using the AC and fridge. The microwave buttons for the timer are acting up (some buttons are working, some are "disabled"). The room did not have a personal coffee machine; instead, there were 6 packs of coffee creamers, sugars and sticks. This place will be my last resort if there are no options available. I hope the management will make some improvements...
Stayed 1 night in Sep 2023

8/10 Good

Domenic

Liked: Cleanliness, property conditions & facilities
Nice rental for the price
Stayed 1 night in Sep 2023

4/10 Poor

Mary

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The bones of the building are good but obviously the management is poor. While the mattress was comfortable, the bedding was disgusting. There was only a tiny, thin mattress cover which moved all over. There was no fitted bottom sheet - only a flat sheet that couldn't tuck in. Therefore the stained mattress was visible!!! A fitted mattress cover and a fitted bottom sheet should be the standard. Towels were not available until the evening. The refrigerator in the room needed defrosting. The little freezer was totally blocked and unusable due to the accumulation of frost. The juice dispenser for breakfast was broken and replaced by only a jug of apple juice - no orange juice. This was the worst hotel I've ever stayed in.
Stayed 1 night in Sep 2023

6/10 Okay

Johnathan

Stayed 1 night in Aug 2023

2/10 Terrible

Fred

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Our door didn’t lock, the room was not clean and had mold in the bathroom. The staff was ok when not on their phone.
Stayed 1 night in Aug 2023

4/10 Poor

William

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No chain lock on door.its broken.free breakfast is bad.all carbs bread ceral sugary stuffi cant eat. Light in restroom works when it want to.stair trend half falling off.on top step.alot of shady stuff going on in oth e r rooms.
Stayed 2 nights in Aug 2023

6/10 Okay

Dawn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Front desk people were friendly and helpful when remote did not work. the room on the other hand not so great. Bathroom ceiling tiles broken and molded, tub mold had mold in seams, Holes in the wall from towel rack not fixed(large holes) side of wall by tub black mold. Toilet set not attached to seat. Towels were dirty, the frig was not on, beds not comfortable. When we got to our room, the door was opened, window open no screen and we were bottom floor. We won’t stay there again for the price we pay d.
Stayed 1 night in Aug 2023

6/10 Okay

Ken

Disliked: Cleanliness, staff & service, property conditions & facilities
It was very hard to understand the front desk receptionists! When asking to write what was said down he got pretty irritated! The room’s definitely need some repairs! The vanity light over the sink was blown! The ceiling has water damage and the couch is all stained! I was not impressed! I will never stay there again!
Stayed 1 night in Aug 2023

10/10 Excellent

anita

Stayed 1 night in Aug 2023

2/10 Terrible

Michael

Traveled with family and small children
Disliked: Amenities
a really badly maintained place with staff that honestly didn't care. They actually gave us a room that already had someone staying in it. The pool heating didn't work and their response was "some people like cold water". the breakfast was just sad
Stayed 1 night in Aug 2023

8/10 Good

STEPHANE

Stayed 1 night in Aug 2023

2/10 Terrible

Erica

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Timothy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Fine to stay and sleep
The hotel served its purpose. We stayed one night. The shower curtain was not secured to the wall and actually fell down while I was showering. But otherwise, beds were fine. You can see they're trying to upgrade some things. It was quiet. Lots of options to watch on tv. We were not able to use the pool although it looked fine.
Stayed 1 night in Aug 2023

4/10 Poor

Patricia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Suprise deposit on check in even though room was paid already. No service to speak about.
Stayed 1 night in Aug 2023

8/10 Good

Francine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
6 minute walk from the water. Beach is ok. Desk staff very pleasant. The only issue was that i had cleaning staff knocking on my door at 10am - check out is at 11 - staff should not be trying to clean a room that is still occupied.
Stayed 1 night in Aug 2023