Ratings based on 298 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London, UK.

Excellent hotel and family friendly

Posted Aug 13, 2017
Excellent hotel with clean facilities. Staff were great and kids have loads of activities to do. The buffet has good variety of food. Has 4 swimming pools which are very clean and caters for all ages.
Comment from Hotel Management
Aug 19, 2017 by Sandos Papagayo, Hotel Management
Dear Mabuchi , We are happy to know that you spent a pleasant holiday. We thank you for choosing this hotel and send you our best regards. Carlos Vera. Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from united Kingdom

Lovely Hotel

Posted Aug 12, 2017
Excellent, spot less hotel. Towels changed daily, staff very friendly, food fantastic. Plenty of sun beds no problem getting one 😀 Very enjoyable stay.😀😀
Comment from Hotel Management
Aug 19, 2017 by s, Hotel Management
Dear Maxine, We appreciate your comments and remarks and thank you for the trust you have placed on us. We look forward to welcome you again. Best Regards, Carlos Vera Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice safe hotel with lots of activities available

Posted Aug 8, 2017
Clean and comfortable with various bars to choose from. Food can be limited for children but wouldn't starve. Reception were helpful although some information you have to find out by reading the brochure they give you on arrival. Entertainment team were bursting with energy and great with kids. Lots to do if you want to. You are not put under pressure to join in.
Comment from Hotel Management
Aug 19, 2017 by Sandos Papagayo, Hotel Management
Dear Anonymous, We appreciate your comments and remarks and thank you for the trust you have placed on us. We look forward to welcome you again. Best Regards, Carlos Vera Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from essex

Nice hotel, weather and the beach is lovely

Posted Aug 4, 2017
We had a lovely experience fabulous weather hotel is beautiful with a sandy beach near by
Comment from Hotel Management
Aug 19, 2017 by Sandos Papagayo, Hotel Management
Dear Rob, We are happy to know that you spent a pleasant holiday. We thank you for choosing this hotel and send you our best regards. Carlos Vera. Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Cumbria, uk

5th Time at this hotel

Posted Jul 26, 2017
Once again this hotel was up to our expectations. It is situated at a quiet end of Playa Blanca resort so if you want to be near the action it might not be for you. If you want to put your feet up, enjoy the daily activities, enjoy being entertained / or be quiet on your own, love all sorts or different food and drink this hotel will suit you down to the ground. It is a big complex - but not too big that you can't find your own corner. We always book Royal Elite the rooms are spacious and have lovely views over the sea. Three pools - one adult only which is quieter, a really big pool for a good swim and what I call the noisy pool, which is heated and where the families and activities are. Lots of bars, again quiet or noisy - take your pick. Main buffet restaurant adjoined by the Italian - so kids (or big kids) can enjoy pizza while others are spoilt for choice at the international buffet. A restaurant alternate nights Asian or Mexican and the Royal Elite buffet (same food as main) with a personal service. Wide range of evening entertainment, and the hotels animation team do a brilliant job day and night! Nice walks if you want to put your best foot forward. If you hire a car (airport approx 35 mins away) lots to see and access to Papagayo beaches without the long walk/ climb over the hill. Staff all excellent. Would recommend this hotel to older couples and families, but not for you if you want to be "out" of the complex looking for restaurants, bars and nightclubs.
Comment from Hotel Management
Jul 30, 2017 by Sandos Papagayo, Hotel Management
Dear helenb,On behalf of the Management and all the staff, we would like to thank you for all your nice comments about this hotel and our service. We are glad to know that you spent a pleasant holiday and it would be an honor for us to be able to welcoming you again in the near future. Once again, thank you for sharing a review and for your kind words commending Sandos Papagayo Beach Resort. Yours sincerely, Carlos Vera Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sheffield, UK

5 night stay with a friend

Posted Jul 23, 2017
After reading some of the reviews I was a bit worried though upon arriving at the hotel I was quickly put at ease (I think people just enjoy complaining for the sake of it because I had no cause to complain for the duration of our stay). The room was nice and comfortable, we chose the Superior Sea View room but didn't upgrade to elite (and to be honest I'm glad we didn't because the food and drinks were good without the upgrade and there was more wifi than what I was expecting throughout the hotel too). I particularly enjoyed the churros for breakfast, crepes at the snack bar in the afternoon and getting a strawberry slush with rum - hello makeshift strawberry daquiri! The staff were lovely and very helpful, the evening shows, while some were unusual, were entertaining and the spa was great (we may have indulged in a few massages each during our stay). Overall would recommend.
Comment from Hotel Management
Jul 30, 2017 by Sandos Papagayo, Hotel Management
Dear Claire, Thank you very much for sparing a few minutes of your valuable time to share this excellent review on Tripadvisor. We are glad to know that the hotel and its services met your expectations and that you spent a pleasant holiday with us. It would be a great honor for us to be able to welcoming you again in the near future. Once again, thank you for your nice words commending Sandos Papagayo Beach Resort. Yours sincerely, Carlos Vera Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from n

3rd time here just been renovated good as ever

Posted Jul 12, 2017
Just love this place. Great for families .food excellent. Staff excellent and rooms spotless. Entertainment well mixed for everyone and all areas very well kept.Recently refurbished and looking good. Can't wait for next year
Comment from Hotel Management
Jul 16, 2017 by Sandos Papagayo, Hotel Management
Dear Family, We are happy to know that you spent a pleasant holiday. We thank you for choosing this hotel and send you our best regards. Carlos Vera. Assistant Manager
5 out of 5
Recommended
for Families
by A verified traveler from London

Excellent week filled with lots of great activity

Posted Jul 10, 2017
Pros: The location is really great and a lovely coastal walk. We spent a lot of time at the hotel and there were lots of games, mini golf, water polo etc
Cons: The desserts were not to my liking at all and I felt thy could have been better quality
Location: The beach is interesting,collecting stones an jumping on the rocks, the coastal walk to Playa Blanca marina is very pleasant
This our second visit to the hotel and we were very impressed again. Our little girl is now 4 and could partake in much more of the activities on offer and really enjoyed them. We were lucky to be given a sea view room ,which was newly refurbished and modernised. The animation team were especially fun and full of energy and their shows at night were very well put together and a lot of effort, especially after spending a whole day entertaining the guests in sporty activities in the hot sun! My husband and I really enjoyed a couple of hours to ourselves whilst our daughter was being very well looked after making bracelets, drawing and playing games and they even went to the pool and had ice cream, which was my daughters highlight! Children are allowed into the bubble baths until 3pm which was fun to all go together. The fusion and mexican restaurant are worth booking at the beginning of the holiday to avoid dissapointment. The mini golf is fun too and the Club dance that everyone can partake in is very catchy and by the end of the holiday you cant help but join in with Sandito!
Comment from Hotel Management
Jul 16, 2017 by Sandos Papagayo, Hotel Management
Dear Lisa, We would like to express our gratefulness for all your nice words commending our hotel. Your feedback is our greatest asset in order to improve our standards of service and we really appreciate your help. Apart from that, we are very happy to know that the hotel fully met your expectations and that you spent a fantastic holiday with us. We are already looking forward to welcoming you again in the near future and remain at your disposal for anything you may need. Yours Sincerely, Carlos Vera Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Kent

Good week away

Posted Jul 9, 2017
Lovely hotel, good sized rooms and amenities. On the beach and has multiple pool. Food was very good and booked the Chinese meal for our last night which was delicious. Hotel not near centre or harbour so must be up for a walk! We hired a car a explored the island effortlessly. Would highly recommend the national park- but get up there for 9am, zoo, water park and the kayaking and snorkelling at the ibrostar. Great holiday.
Comment from Hotel Management
Jul 16, 2017 by Sandos Papagayo, Hotel Management
Dear Alice,On behalf of the Management and all the staff, we would like to thank you for all your nice comments about this hotel and our service. We are glad to know that you spent a pleasant holiday and it would be an honor for us to be able to welcoming you again in the near future. Once again, thank you for sharing a review and for your kind words commending Sandos Papagayo Beach Resort. Yours sincerely, Carlos Vera Assistant Manager
5 out of 5
by A verified traveler

Posted Jun 17, 2017 on Hotels
Comment from Hotel Management
Jul 3, 2017 by Carlos Vera, Hotel Management
Dear guests, We are happy to know that you spent a pleasant holiday. We thank you for choosing this hotel and send you our best regards. Carlos Vera. Assistant Manager