Ratings based on 163 Verified Reviews

3.7 out of 5
79% of guests recommend
4.1 Room cleanliness
3.7 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Panama

i want to file a complaint

Posted Apr 26, 2017
I would like to send a complaint and ask for a money return/chargeback from "Blue-bay resort" in Coronado panama. here is the story of our horrible experience with blue bay: first the staff was extremely rude throughout the whole staying in multiple occasions. we checked in to "Blue-bay resort Coronado" at the night of 16-18.2017 we made a reservation for an 8 people room ( we were only six, three couples in a three double bed room). when we checked in the night clerk didn't say a thing but the next morning they demanded an extra charge of 260$ because it's a 4 people room and if we wont pay they will not give us new "all inclusive" bracelets. so we paid. during the night the air condition in the upper floor of the apartment stop working and flooded the room with water and to top this the shower was not functioning. we asked to change a room and again embarrassing questions and refusal to change until the hotel maintenance will come to check the issues. so it took another 2 hours until we got confirmation to change rooms. we was asked to come to the lobby to sign something and when i asked what am i signing (for i'm not a Spanish speaker) the lady at the reception said simply and i quote "why do you need to know". here i decided to leave but my friends told me to relax and not to blow the vacation so we stayed. and the absurd continued: they moved us to an abandoned floor to the last room in a long corridor with no lights. i called the reception and ask
Comment from Hotel Management
Jul 20, 2017 by Guest Relation Manager, Hotel Management
Dear guest, for our management is gratifying that our customers spend few minutes to rate the experience that we provide in our BlueBay Coronado Golf & Beach Resort. As it can’t be different, we will coach each of our employees not only know, but to understand the importance of your comments. Thanks for your rating and feel free to visit us again.
4 out of 5
by SUSAN

Nice but not sure I'd return

Posted Apr 17, 2017 on Hotels
The room was very nice and the availability to the beach area was great w free drinks and snacks (hamburger/nachos). The hotel manager who checked us in didn't explain all of the hotel perks very well and information wasn't available in the room. He also was not very helpful when our car wouldn't start. All of the other staff were helpful and worked through the language barriers. They are advertising as a fancy resort (not worth the high regular price) and had a snooty attitude but it was just a nice hotel with a trolley to beach access.
Comment from Hotel Management
Apr 30, 2017
Dear guest, for our management is gratifying that our customers spend few minutes to rate the experience that we provide in our BlueBay Coronado Golf & Beach Resort. As it can’t be different, we will coach each of our employees not only know, but to understand the importance of your comments. Thanks for your rating and feel free to visit us again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Panama

Canivals 2017 at Blue Bay

Posted Mar 1, 2017
The food was good all days, but the service at the restaurant "La terraza" not too much, to litle tables for all guest and too much time to clean the table between uses, we have to eat our lunch, breakfast and dinners without water, with dirty plates on table and we stay 5 days on the hotel, for the rest, all was ok
Comment from Hotel Management
Mar 13, 2017 by Gerente Atención al Cliente, Hotel Management
Dear guest, for our management is gratifying that our customers spend few minutes to rate the experience that we provide in our BlueBay Coronado Golf & Beach Resort. As it can’t be different, we will coach each of our employees not only know, but to understand the importance of your comments. Thanks for your rating and feel free to visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Naples, FL

Very nice hotel, pools galore, great bars.

Posted Mar 1, 2017
Pros: location
Location: Everything but the shuttle to the beach is a little to far to walk for a couple of Senior Citizens...
Relaxing, enjoyable, great and helpful staff. Pool areas are beautiful. Free Shuttle to the beach...very nice!
Comment from Hotel Management
Mar 13, 2017 by Gerente Atención al Cliente, Hotel Management
Dear guest, for our management is gratifying that our customers spend few minutes to rate the experience that we provide in our BlueBay Coronado Golf & Beach Resort. As it can’t be different, we will coach each of our employees not only know, but to understand the importance of your comments. Thanks for your rating and feel free to visit us again.
3 out of 5
by A verified traveler

the front desk sucks took over 2 hour for checkin

Posted Jan 20, 2017
Pros: the rooms, the burger patties not bad either
Cons: the staff at front desk/ the people cooking.
Location: there is sand and an ocean, other then that, nothing
took over 1 hour for checkout. nice rooms, bad food don't recommend. they serve raw chicken.
Comment from Hotel Management
Mar 13, 2017 by Gerente Atención al Cliente, Hotel Management
Dear guest, for our management is gratifying that our customers spend few minutes to rate the experience that we provide in our BlueBay Coronado Golf & Beach Resort. As it can’t be different, we will coach each of our employees not only know, but to understand the importance of your comments. Thanks for your rating and feel free to visit us again.
2 out of 5
by A verified traveler

Posted Nov 9, 2016 on Hotels
The All Inclusion, was not true Very, Very Limited. Only one area was open to eat a meal. They had they are at the beach, but it only had shacks, if you wanted a meal you had to pay. When I say snacks I don't include Hamburger and sandwiches, these were for a price. The Mimi Bar only had 2 beers, 2 cokes and 1 bottle of water. All the meals were very few main items. The internet stated also in the rooms, but when we arrived it was only in the common areas, if you wanted in the room it was $8 per day. The beach is also not close to the property you had to catch the shuttle to get there and it could take about 20 to 25 minutes to get there. Was not Very Happy with the Resort, but the Staff was Great and Very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent value, great stay

Posted Oct 28, 2016
Pros: All inclusive was great, pool was amazing
Cons: Drinks were a bit thin , beach club was a bit rundown but overall it was acceptable
Location: Walking, shopping, swimming at the beach
Clean and interesting, many places in the grounds to relax or walk and enjoy
1 out of 5
by A verified traveler from Panama City

False all-inclusive

Posted Oct 4, 2016
Cons: The staff and what they call "all-inclusive". To sum up,the chain hotel.
I was there a year ago and it was good, that was the reason why I decided to come back. Unfortunately, this hotel is not what it used to be. They changed the hotel chain and the service is now terrible. It is supposed to be all-inclusive and that is not true!! There are schedules for everything! If you want to have a drink at the beach club before 10am, you have to pay for it; if you want a coffee before 7am, you have to pay for it and so on and so forth. Everything is an inconvenient! There was not communication among the staff and each one told us different things, besides being very rude. Definitively, I will never ever go back to this hotel while it is under the same chain.
4 out of 5
Recommended
for Everyone
by A verified traveler from Quebec, Canada

Peaceful hotel

Posted Sep 13, 2016 on Orbitz
What I love about this hotel is it's beautiful pool and restaurant social areas. The rooms are simple, large, and clean although a little dated. The staff is very friendly and professional; could use a few more staff members. The food is fine, great espressos! Fun ride to the beach area which is also a very pretty setting. Great place to go to if you want a reasonably priced, simple, relaxing and beautiful getaway.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 13, 2016
Very Good!!! For family is a nice place Beauty pools, nice food, grear experience