Ratings based on 193 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from Wales, UK

Very Nice Hotel and Great Staff

Posted Sep 3, 2017
Pros: Great staff, nice room, great breakfast
Cons: Sunbed reservation
Location: In the middle of Playa de las Americas so plenty to do nearby
Upon arrival we were too early to check into our room but the staff at the hotel were great and offered us a Welcome Cocktail at the pool bar and took care of our baggage while they prepared our room. The room was spacious with a large king sized bed and a sofa bed for my daughter. The room was cool and quiet during the very hot evenings. Breakfast in the morning is a big highlight. As well as the standard buffet a chef is available at a counter who will rustle up most breakfast goodies you can think of (Pancakes Omelettes, Eggs Benedict) but the highlight is a house speciality call JuanChitos (not sure of spelling!). The pool area is really nice and not over crowded. My only minor gripe is that all the sunbeds are "reserved" with towels etc very early and people often don't seem to turn up to use them until well into the afternoon. Perhaps some sort of limit on this would be good. I'll be back to this hotel next time I visit Tenerife for sure.
4 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Beautiful Hotel in nice part of resort

Posted Aug 23, 2017
Pros: Top hotel great location. Staff good & low key. Excellent breakfasts. Evening meal superb but 10 nights of table service can feel claustrophobic.
Cons: Table service evening meals fantastic, food great but would be good to have a simple minimal choice buffet to break the routine especially with kids
Location: Great location close to everything you need, beach, shops, taxis, short walks toward los cristianos or into back to las Americas
Nice hotel, plenty cool spaces to relax. Pool great & shady spots no trouble getting beds. More suited to mature travellers or couples than families, but no problem with 10 Yr old. Breakfast buffet & Evening meal high standard, but evening table service restrictive after more than 7 days, felt claustrophobic by last 3 of 10 especially with child in tow. Ate at pizzeria last 2 for break, paying up front for half board - too restrictive. Should introduce buffet option in one of their other restaurants (other restaurants closed most of the time) They do include a Mexican night in one other in the tariff at weekend which was welcome change. Some rooms quite dark with Mexican Villa theme but well-appointed and relaxing. If you can afford the extra worth paying for room overlooking the pool, and confirming that, rather than being allocated a room stuck round the side looking wrong way, we didn’t pay extra and it was luck we ended up with a room and balcony looking over adjacent Santiago complex, not perfect but OK. However you could end up disappointed if left to chance. As per a 5 star hotel, bar prices expensive, they could double their pool bar trade if they knocked a bit off the prices but probably the same as most other hotels of this standard and ok for a treat cocktail now and then. Plenty shops and supermarket outside hotel to get juices, crisps etc if needed. Overall good holiday, go back? maybe, not a total wow for the money and plenty other places to try at the price.
3 out of 5
by A verified traveler

Lovely hotel but service standards are slipping!

Posted Aug 10, 2017 on Hotels
This was my third time at this hotel and it's normally great, however this time round I had a few negative experiences with regards to the level of service. The breakfast staff were quite rude if you arrived anytime after 10:30 despite breakfast not finishing until 11. I wasn't offered coffee a single time I was at breakfast and on checking out I wasn't asked if we enjoyed our stay. The hotel has also charged me for use of the mini bar despite the fact that I didn't have anything from it!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel closed to the quaint breach

Posted Aug 6, 2017
Pros: The staff and breakfast.However I would recommend just going B&B as the evening meals are not to everyone s taste especially if you have kids .
Cons: Evening meals
Location: You have the best of both worlds ..as veronicas strip just a five min walk a kkkk so the same for the likes of hard rock cafe .
Lovely hotel in a busy area however has the tranquillity to take you from the hussle and bustle to your own quiet place
5 out of 5
by maureen

Mexican Themed Hotel

Posted Jul 28, 2017 on Hotels
Wonderfully spacious and peaceful hotel with an authentic Mexican theme. Large room with plenty storage space and a comfortable bed (poor quality pillows - my only complaint) and lovely balcony. And we were delighted that the bathroom had a large bath tub which many other great hotels have replaced with walk in showers. Breakfast had a varied selection of well presented hot and cold food with the cook to order omelettes being a work of art! The pool and beach club were never too busy and the padded loungers were perfect.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 9, 2017
Lovely hotel on the beach with great pool. Fantastic breakfasts that can be eaten either inside or outside the omelettes are a work of art.
Comment from Hotel Management
May 19, 2017 by ., Hotel Management
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.
5 out of 5
Recommended
for Everyone
by A verified traveler from m

Bank holiday break

Posted May 1, 2017 on Ebookers
Nice hotel in excellent location in PDLA. Pool area / private beach / beach bar all very good. Visited multiple times and will be back again
Comment from Hotel Management
May 17, 2017 by ., Hotel Management
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.
5 out of 5
by Andrew

Posted Apr 24, 2017 on Hotels
Stayed many times and still excellent
5 out of 5
by A verified traveler

Beautifully maintained and decorated!

Posted Apr 8, 2017 on Hotels
Amazing hotel and location. Everything was in immaculate condition and beautifully decorated. Service was absolutely the best! Beautiful and great location! Thank you Villa Cortes for helping our stay be so memorable!
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel good location

Posted Feb 23, 2017
Pros: Location and staff amazing
Cons: Tea/coffee making facilities in room and the saving of sunbeds by the pool when not being used most of the day could be monitored
Location: Walking to Los Christianos and Adeje with bars and restaurants along the way to stop for drinks very nice. Hotel is very close to the beach
Relaxing holiday in a lovely hotel very clean rooms cleaned every day with fresh towels morning and evening