Ratings based on 321 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Nice hotel but a bit strict on rules

Posted Oct 15, 2017
Nice location, good food. Hotel seems more suitable for older couples than families when we were here in October. The hotel were a bit strict with their rules. - no balls or lilo in pool - no towels hanging over balcony - men must wear long trousers at dinner etc
Comment from Hotel Management
Oct 16, 2017 by Anabel G.V, Hotel Management
Dear Col, Thanks for sharing your nice experience. With reference to the standards of the hotel, as you well know, we all need rules to behave with civility and harmony everywhere, however, is not always easy, especially when our greatest desire is to please everyone’s wishes. We hope to see you again. Kindest regards from H10 Conquistador's Team!
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel

Posted Oct 13, 2017
Room was fine but could have been improved with more thought given to use of space/additional storage (drawers) Food in the main restaurant was excellent and varied Pool area well organised & maintained Great views Good access to both Los Cristianos & Playa de Las Americas areas
Comment from Hotel Management
Oct 16, 2017 by Anabel G.V, Hotel Management
Dear Anonymous, Thanks for sharing your experience at the H10 Conquistador, and for your feedback. We are happy to be available to meet your expectations during your holiday. We hope to see you again. Kindest regards from H10 Conquistador's Team!
3 out of 5
by A verified traveler from england

Large busy hotel

Posted Sep 27, 2017
Hotel is reasonably clean, close to shops and beaches. Rushed check in with the options not clearly explained. If you have a room with privaledge status the dining experience and seating around the pool are completely different and this was not clear. First room near road and air conditioning vents with a balcony door that didn't properly close therefore very noisy. The hotel did listen and change the room and the second one was still noisy but had a better view. We asked for extra towels 5 times with no joy. If you want to eat at the restaurants you have to pay 60% of the bill despite being half board which they don't inform you of initially. The eating area for breakfast and dinner is busy like a canteen. The fellow guests were all friendly. However due to endless dissatisfaction with this hotel we went to guest services and they did offer us a meal at the Italian restaurant and lunch on our final day. The meal at the Italian was average. The evening entertainment was ok but many of the guests smoke and there is no non smoking sitting area. I would recommend being a privilege guest, having a room at a high level and possibly eating out than having food included if staying here. We won't be returning.
Comment from Hotel Management
Oct 10, 2017 by Anabel G.V , Hotel Management
Dear Doctor, Thanks to express your feeling during your recent stay. Obviously your experience in our hotel was not satisfactory and we are disappointed with ourselves because it is our aim that each and every guest leaves the hotel premises absolutely satisfied. Unfortunately it is very difficult to cover 100% of the guests´ expectations. We strive to offer an excellent holiday experience for all our Guests and we hope that in the future you will give us the opportunity to recover your confidence in us. Kindest regards form H10 Conquistador's Team!
4 out of 5
Recommended
for Everyone
by A verified traveler from Canterbury, Kent

Nice hotel right opposite the sea

Posted Sep 5, 2017
Pros: I liked the layout and having direct access through a door onto the main promenade and sea front.
Cons: Did not like having to get up at 8am to get a sun lounger. Then sit there until 9am, when hotel grant a 1hr amnesty.
Location: All the sea based activities are easily booked within a few minutes walk from the hotel or via the hotel.
Hotel was lovely, my view from my balcony was amazing.
Comment from Hotel Management
Sep 5, 2017 by Anabel G.V, Hotel Management
Dear Les, We thank you for having chosen our H10 Conquistador for your stay. We are glad to know that our hotel was suited to your needs and you enjoyed your relaxing holidays. We hope to be welcoming you again soon, Kindest regards from H10 Conquistador's Team!
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Hotel in Playa de las America

Posted Sep 4, 2017
Decent hotel closed to the beach end. Back door opens on to promenade with a 'open' gym by the back door. Closed to main strip for stroll in evening & to supermarket. Hotel itself is what you expect of a 4 star. Good room size but feels a lot of room was wasted and was a little dark despite lights. A big downer is that all rooms backs on to the swimming pool where the evening entertainment takes place. If you have very young kids you need to put to bed earlier, best of luck. The food choice is reasonably varied for a buffet style affair, good quality and plenty to go round. There a number of swimming pools to cater for different ages with one particular pool heated to almost 30C. All in all, a solid stay.
Comment from Hotel Management
Sep 5, 2017 by Anabel G.V , Hotel Management
Dear AW, Thank you for taking the time to complete a review of your recent stay with us at the H10 Conquistador. We are glad to know you have liked our variety of food,the pool area, the location and all our services. We look forward to welcoming you back on your next stay in our city. Kindest regards from H10 Conquistador's Team!
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Lovely hotel, perfect location

Posted Aug 23, 2017
We spent 10 days here & loved it. Our room was at the front of the hotel & we had no disturbances. Great food. Great service. Lovely staff. Pool area could be busy but not unbearable. Short walk to the sea & shops. Would definitely go back.
Comment from Hotel Management
Aug 29, 2017 by Anabel G.V , Hotel Management
Dear Sally, Thank you for taking the time to complete a review of your recent stay with us at the H10 Conquistador. We are delighted to read that you found the hotel to be as you would have expected. We are glad to know you have liked our food, the service from the staff and your room view. We look forward to welcoming you back on your next stay in our city. Kindest regards from H10 Conquistador's Team!
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel, excellent location

Posted Aug 23, 2017
Pros: I booked the hotel for its location and was not disappointed.
Cons: fast internet, some facilities could be updated.
Location: the best thing about this hotel is the location. The beach, walking promenade, Bars, shopping is just with mins from the hotel.
Pro: Nice hotel with enviable location. our room was clean. facilities are ok, Entertainment is good.Most staff are professional and friendly. Con: Slow check in. our room was not ready by 3:30pm. we requested for drinking glasses to be sent to our room as there were none but were not sent despite asking for it 3 times. Internet extremely slow. In all we had a good holiday and i will use this hotel again.
Comment from Hotel Management
Aug 29, 2017 by Anabel G.V , Hotel Management
Dear Mahari, Thanks for sharing your nice experience and for your suggestions which help us to improve our services. It is really nice to read your positive feedback about the location, your room and the cleaning. Our location is something that we are very proud about as it allows all our guests to enjoy the amenities on offer around us, which you certainly did! We hope to see you again! Kindest regards from H10 Conquistador's Team!
5 out of 5
Recommended
for Everyone
by A verified traveler from Tennerife

Great Hotel, lots going on, lovely sea view.

Posted Aug 6, 2017
Pros: All the activities i.e. Dancing , water aerobics. Lovely reception area very stylish and comfortable. Coffee shop. Excellent location. Sea front.
Cons: Late room check outs being available and being allowed to keep AI band on untill leaving hotel not at 12:00 noon check out. Air Con in reception.
Location: Right on sea front, fantastic views and breeze, hundreds of shops, restuarants and bars within 10 mins walk, Soul suite bar and hard rock nearby.
We have been lucky enough to have stayed at many popular places in the world, Mexico, Egypt, Florida, turkey etc at nearly all of the hotels we have stayed at we have chosen The All Inclusive option. We chose the AI option for the H10 Conquistador and initially we had some concerns due to there being another higher level called Privilage which was what we would normally expect as AI to cover, therefore the AI option was not at the level we had experienced at other hotels I.e. Mexico which was a slight negative on the first couple of days of our 10 day stay, I'm not going to nitpick about each individual difference to other AI hotels as the Hotel Staff and standard of activity made up for this. Please note if you book with Expedia ( like us) you do not get a sea or pool view option therefore you won't get one, the hotel kindly moved us to a room with a sea and pool view at no extra cost after we had a couple of issues ( reversing vehicle alarms on delivery vehicles at 6:30 am) with the room overlooking the restaurant roof and in land view, therefore please ensure you book a Sea view to experience the best from your room.
Comment from Hotel Management
Aug 8, 2017 by Anabel G.V , Hotel Management
Dear Alex, Thank you very much for taking the time to write a review, and thank you for the positive comments you made. We are delighted to read you found our hotel to be to your liking and enjoyed your stay with us so much. We hope to see you soon! Kindest regards from H10 Conquistador's Team!
5 out of 5
Recommended
for Everyone
by A verified traveler from Essex

Excellent hotel in a central location

Posted Jul 28, 2017
We've stayed at several H10 hotels, this one is our favourite, location, amenities, staff all excellent, thoroughly recommend and will be returning!
Comment from Hotel Management
Aug 1, 2017 by Anabel G.V , Hotel Management
Dear Don, Thanks for your loyalty to the H10 Hotels and for your excellent comment concerning your stay at the H10 Conquistador. We are delighted that you enjoyed your holidays one again. We are looking forward your next visit. Kindest regards from H10 Conquistador's Team!
5 out of 5
Recommended
for Everyone
by A verified traveler from R

Lovely hotel by the beach

Posted Jun 25, 2017 on Ebookers
Lovely hotel very central, fantastic sea views, very clean, good food and all round great service.
Comment from Hotel Management
Jul 6, 2017 by Anabel G.V , Hotel Management
Dear Gareth, Thanks for the comment you made. We are delighted that you enjoyed our services and facilities, the variety of food, the location, the views and the cleanliness. We hope to see you again. Kindest regards from H10 Conquistador's Team!