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Reviews of Sol Tenerife

4 out of 5
Sol Tenerife
Avenida Rafael Puig Llivina, 12, Arona, Tenerife

Reviews

7.2

Good

Rating 10 - Excellent. 190 out of 976 reviews" "
Rating 8 - Good. 367 out of 976 reviews" "
Rating 6 - Okay. 259 out of 976 reviews" "
Rating 4 - Poor. 93 out of 976 reviews" "
Rating 2 - Terrible. 67 out of 976 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Gudrun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good surranding
Stayed 4 nights in Apr 2024
Response from Guest Experience Team on Apr 20, 2024
Dear Gudrun,We would like to thank you for choosing Sol Tenerife as your vacation destination.In relation to your comment we are very happy to know that our brand meets your expectations of quality accommodation, from Sol we always strive to offer our guests a unique experience and we are glad to know that in your case we have achieved it.For our part it will be a pleasure to be able to give you the best service. Best regards,

8/10 Good

daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel was nice, right on the water. But no plugs are a weird thing… except for the fridge and tv so you need to unplug these if you want a phone charger….
Stayed 4 nights in Mar 2024
Response from Guest Experience Team on Apr 20, 2024
Dear Daniel,We would like to thank you for choosing Sol Tenerife as your vacation destination and for taking the time to share your impressions about your recent stay with us.In relation to your comment we are very happy to know that you were able to enjoy aspects such as our magnificent location, on the other hand we would like to remind you that our reception department is available 24 hours a day where you can request extension cords and plug heads if the ones in the room are not enough.It will be our pleasure to welcome you back to our resort and assure you a wonderful stay under the SOL!Kind regards,

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 7 nights in Mar 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very clean and great customer service. Would definitely stay here again
Stayed 5 nights in Mar 2024

4/10 Poor

Nadia

Stayed 7 nights in Mar 2024

8/10 Good

Charles Maurice Aziz

Liked: Cleanliness, staff & service, amenities
I had a problem with my room but the hotel provided excellent service and changed the room for me.
Stayed 7 nights in Mar 2024

10/10 Excellent

Alina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you very much to the team for making our holiday so relaxing and fun 😉
Stayed 5 nights in Mar 2024

6/10 Okay

mark

Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was nice and clean. The noise from the night clubs is real! The rooms are not very sound proof. The location is very central and convenient. There are many restaurants and shops close by. Lots of pool chairs available and two pools. Our morning walks had the beautiful backdrops of mountains on one side and the ocean on the other but we constantly had to step over broken glass, garbage, vomit and other unpleasant things! So sad that the tourists are so incredibly disrespectful of the Island.
Stayed 2 nights in Feb 2024

10/10 Excellent

Paul, Wrightington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, staff good , room bit small but nice , pools nice but cold , sun beds mostly taken up with towels that are there for hours before used . Food ok pleanty of choice but not very hot . Behind reception needs attention. Kettles needed in room .
Stayed 7 nights in Jan 2024

8/10 Good

Layla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Terry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sol at Christmas
Checking in was a bit of a chore as only one person checking in. Christmas Dinner on the 25th exceeded my expectations, the staff were brilliant.
Stayed 6 nights in Dec 2023

2/10 Terrible

sajed

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Overpriced for service.
Being in Tenerife for the 5th time… this was the worse hotel I have stayed in the Canary Island so far, that’s rated as a “4star” Rooms and hallways need to be renovated. Super outdated. Only 1 outlet in the room. Washroom ceiling/soffits are disgusting. Over priced for quality and service. Food quality is acceptable not the best for a 4 star. Laundry and gym hours are very limited . Would not recommend. Rooms have no sound Barrier… good luck sleeping at night around the excessive music … Checked out after 4 nights and switched over. Only good thing is it is near the beach side/view. Don’t recommend.
Stayed 5 nights in Dec 2023

6/10 Okay

Laura

Disliked: Cleanliness, property conditions & facilities
This is not a 4 * hotel. It is very noisy due to being beside Veronicas so take ear plugs if you won’t be out partying all night. Rooms badly need modernised, was there 4 nights and killed 6 cockroaches in my room, asked reception if they had a spray I could use to kill them but they didn’t have anything. Breakfast was good with plenty variety, pool area is too small for the size of the hotel, takes ages to get served at the pool bar.
Stayed 4 nights in Dec 2023

6/10 Okay

Heather

Traveled with partner
Liked: Amenities
The music lasted till 6:30 every morning and we had people next to us screaming and shouting. Plus arguyinh.
Stayed 7 nights in Nov 2023

10/10 Excellent

Andy

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

10/10 Excellent

Janine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a family holiday here and loved every minute. Amazing entertainment staff with a big shout out to Nadia, Alex and Daniel who were fun and very friendly :) The acts were great as well. The nicest buffet food we’ve ever had, so many choices and lovely fresh meats and fish. Great location, right on the beach with a nice walk along the front. Lovely hotel, rooms and clean swimming pools. Would definitely come back again, thank you :)
Stayed 9 nights in Oct 2023

10/10 Excellent

Julian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having been to this hotel before we chose to return. We were looking for an all inclusive relaxing holiday by a pool and were not disappointed. Couple of observations. The entertainment was not quite as good as on the previous visit. When the Disco next-door is operating the noise can be a little intrusive in the early hours. Balance this with an enthusiastic events team with plenty of activities for those who want them. The location on the sea front is excellent
Stayed 5 nights in Oct 2023

2/10 Terrible

Kin Wai

Stayed 1 night in Jul 2023

6/10 Okay

luke

Stayed 4 nights in Jul 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Michael

Stayed 3 nights in Jul 2023

2/10 Terrible

Benjamin

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroach delight
The absolute worse hotel I’ve been to in my life. The hotel looks very dirty and to top it off when we got into our room we was greeted by cockroaches on the kitchen top and sink. I didn’t even get to explore the rest of the room before leaving. We went back to the concierge, he was a nice person, to get another room and the room we went into the toilets wasn’t working and there was red/blood looking liquids inside the bath. I was in and out of that hotel within 10 minutes! Absolutely horrendous I’ve also notified the hotel about this and got no response 0/5 experience!
Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Allison

Stayed 3 nights in May 2023

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week away in the sun.
Fabulous hotel right on the beach. Staff were amazing and very considerate. A little noisy at night but quietened down outside about midnight on our side. My only gripe was that the second lift was out of action for at least half the week which meant large queues at busy times and as I am not good on my legs this was an issue. All told wa lovely hotel but need to address the lift issues, as I believe it was just the same in Tower B.
Stayed 7 nights in Apr 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

JUAN CARLOS

Stayed 5 nights in Apr 2023

10/10 Excellent

FLORENTINA SIMONA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, the hotel & pools are very clean, exceptional housekeeping, a wide selection of food & drinks! The staff is extremely polite and helpful, thank you all for my amazing vacation at Sol Tenerife!
Stayed 7 nights in Apr 2023
Response from Guest Experience Team on May 1, 2023
Dear guest Florentina, Thank you for choosing Sol Tenerife to enjoy your holidays under the Sol. We are glad that you appreciated our hotel and facilities, as well as our cleanliness and gastronomic offer. Do not doubt that we will forward your positive feedback so the team feels delighted. Looking forward to welcome you soon. Kind regards,

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by the sea and lovely for a walk along the promenade - right into Los Cristianos.Very clean and efficient. Staff work very hard from the lovely girls at reception checking in, to the dining room staff and the cleaning team. I read the negative reviews and emailed the Manager, Pablo, requesting Block B (away from noise of bars) and near my family. He emailed back and actioned my request - great customer service. I would say this hotel ticks the boxes for functional and efficiency - you get what you pay for. It was great sunbathing and listening to the Atlantic rolling sea. Improvement: Sunbeds - better system should be used so people are not putting towels on beds and then leaving them unoccupied for hours. I stayed in another hotel where people booked their beds 2 days in advance. They came down and lady ticked off their name on the list. If they didn't come down by 10:00 a.m., then their sunbed was available for anyone to use. I've stayed in a variety of different hotels in my time from basic to luxury and I would say that for the cost, including breakfast, location - it's fine.
Stayed 3 nights in Mar 2023
Response from Guest Experience Team on Apr 8, 2023
Dear guest Susan, First of all, thank you for choosing Sol Tenerife to enjoy your holidays. We are glad that you appreciated our hotel and service, as our main priority are our dear guests. Do not doubt that your suggestion has been forwarded, since our guests opinions are our best tool for a continious amelioration. Looking forward to welcome you again.Kind regards,

10/10 Excellent

Tyler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place right next to the ocean
Stayed 1 night in Mar 2023
Response from Guest Experience Team on Apr 8, 2023
Dear guest Tyler, Thank you for choosing Sol Tenerife to enjoy your holidays. We are glad that you appreciated our privileged location. Looking forward to welcome you back. Kind regards,

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely atmosphere,great food,great location
Stayed 4 nights in Mar 2023
Response from Guest Experience Team on Apr 1, 2023
Dear user David, Thank you for choosing Sol Tenerife to enjoy your holidays and for sharing your experience with other users. We are glad that you appreciated our gastronomic offer and privileged location. Kind regards

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Stayed 7 nights in Mar 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel in the centre. In easy walking to bars, restaurants. Breakfast was great. Hotel was clean, rooms cleaned, new towels daily.
Stayed 3 nights in Mar 2023

8/10 Good

Rhys

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was really good. Friendly staff, veggie friendly food was a plus, really nice outdoor/pool area. Noisy at night time but thats what you have to expect staying so central. Would probably stay again.
Stayed 5 nights in Mar 2023

8/10 Good

paul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Mar 2023

8/10 Good

Oliver Seymour

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The room is a bit dated but very good service in the hotel. Pool is warm outdoor. At Breakfast warm food is very basic.
Stayed 3 nights in Mar 2023

4/10 Poor

sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn’t stay again
When other reviews mention noise issues know it is legit the worse out of any place I ever stayed. I honestly didn’t even think it’s possible to be that loud. The rooms also are in bad overall condition. Pool has all chairs reserved before you even get out there. Too much chaos surrounding too. Beaches are only ok in my book. Overstated area of Tenerife. North is way nicer.
Stayed 3 nights in Mar 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Ask for a quiet room. Noise can be a problem here
When you arrive reception will ask you whether you want a high or low floor. The answer is "A quiet room" unless you will be out all night or are deaf. If you complain about the noise thereafter you will have to endure the noisy room for a least two nights and will have talked to reception 3 times by then (hotel policy made clear at reception). You will probably also be told that "it's the noisiest part of the island" inferring it's your own fault. All staff know the hotel has a problem and if you can choose a low room in the tower nearest the pool (Tower A) on the side facing the pool which faces away from Lava and Cocos, the two noisiest nightclubs until 3am. Also you'll be away from the Veronicas bars. If you do this you'll have a nice holiday. If not you're likely to have a miserable one. The hotel itself was very nice except the noise, which is like saying the drains on Tenerife are nice except the smell.
Stayed 9 nights in Feb 2023

8/10 Good

Fraser

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2023

10/10 Excellent

Tanzeela

Stayed 4 nights in Feb 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very clean and lovely pool area but a bit too close to Veronicas Nite clubs, banging music until 4 am, could do with a bit more sound proofing to help keep the noise out.
Stayed 4 nights in Feb 2023

10/10 Excellent

Jo-Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great holiday staying in a great hotel. Staff were great meals were great couldn’t fault anything. Will definitely go back
Stayed 7 nights in Jan 2023

10/10 Excellent

John

Stayed 7 nights in Jan 2023

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location near on beach front. Breakfast excellant. Can hear night clubs at night which could be an issue if you have sleeping problems. Overall really enjoyed our stay and would return.
Stayed 11 nights in Jan 2023

10/10 Excellent

Gwenyver

Stayed 6 nights in Jan 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022