Ratings based on 206 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, good selection of food, poor beds

Posted Sep 17, 2017
Had 2 single beds instead of a double Good food Very clean Good pools/facilities Reasonable price of drinks
5 out of 5
Recommended
for Couples
by A verified traveler from London

Charming Hotel close to everything you want

Posted Sep 9, 2017
Pros: The food, the staff who looked after our room and the facilities.
Cons: Nothing that I can think of.
Location: Great location close to variuos Malls and reastaurants. Walking distance of the beach and the promenade.
My partner and I stayed at this lovely Hotel. We had a wonderful time and a week there was too short. My partner used the pool more than I did but above all we both enjoyed the food and access to the VIP area. The variaty and freshness of the food on display during breakfast and dinner was amazing. I came back home with an extra 2kgs around my waist but I am not complaining. Great rooms with nice views of the pool.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Aug 23, 2017
Overall it was good, nice food, bar area and pool, I was a bit disappointed in getting a room overlooking concrete, and asked for a double bed and got 2 singles, I had some dry cleaning done which they said took 24 hours, in fact I got back after 52 hours, just in time to go home, they don't provide Irons you have to book the ironing room for half hour but the 2 times I tried to book it, it was taken already, so went out with crinkly tops, tried to get a snack at 1 minute past 4pm in the pool bar, but as it was one minute past they refused to serve me, the staff were very good apart from at the pool bar, they spoke very very little English, and didn't seem to care for guests as much as the rest of the team.
5 out of 5
by Kerrie

The best hotel in Tenerife by far

Posted Jun 12, 2017 on Hotels
We had an amazing stay here, the food was 10/10 along with the hospitality.
5 out of 5
by Katie

This traveler left a rating score only Posted May 14, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Warrington

Nice surprise

Posted May 3, 2017
We where very surprised by the hotel & really enjoyed our stay here. Nice area & great staff. Especially Ivan on the reception. This guy was outstanding & couldn't do enough to help everytime we needed anything. We loved everything about the hotel & would definitely go back at some point this year.
Comment from Hotel Management
Sep 7, 2017 by Quality department, Hotel Management
Dear John, We would like to express our thankfulness for choosing our Tigotán as your holiday’s destination. We all feel very honoured that you took part of your time to post a review about your positive experience in the hotel on Expedia. Moreover, we are overwhelmed to read that you were very surprised by our hotel and that you really enjoyed your stay. Moreover, it is fantastic that our new design was for your taste as we have refurbished our hotel recently. We would like to thank you for highlighting our Staff, since they do their really best to satisfy our guests during their stay and to provide an unforgettable stay. Therefore nothing is too much trouble form them. Finally, it is a pleasure to know that you loved everything about our hotel and you would like to return. We are looking forward to welcome you back soon to Tigotán. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Tigotan , Playa de las Americas

Posted Apr 16, 2017
Very good location (10 mins walk from Tenerife Sol) staff friendly and food very good.
Comment from Hotel Management
Jun 26, 2017 by Quality department, Hotel Management
Dear cammy, Thank you for taking the time to review Tigotán on Expedia and for highlighting our strengths. We really appreciate your positive valuation of your stay. At Tigotán, every detail is designed to make the stay of our guests unforgettable. We are pleased to know that we could meet your expectations during your stay and we could provide you a memorable holiday. We very much look forward to welcoming you back to Tigotán in the future, so we can give you another great holiday in the Canary Islands! Kind regards
5 out of 5
by Richard

Posted Apr 7, 2017 on Hotels
Staff were very good.
Comment from Hotel Management
Jun 29, 2017 by Quality department, Hotel Management
Dear Richard, From the entire team of Tigotán we would like to thank you for your great comment on Hotels.com. Your comment about our staff makes us really happy as they all do their absolute best each day for our guests to be left without wishes. We work really hard every day. Our goal is that our guests have a great holiday with us. Therefore, your positive opinion is very valuable for all of us. We are looking forward to see you back and provide you another fantastic experience in Tigotán. Best regards
4 out of 5
Recommended
for Couples
by A verified traveler from uk

Had a wonderful time and very relaxing.

Posted Mar 30, 2017 on Ebookers
Pros: The pools and food.
Cons: The beds. The staff working in the food court needed to use deodorant,two of them smelt very bad and put you off eating.
Location: Lovely views and walks,first beach was bad but a little walk away they were fabulous.
Food great,pools great,entertaining great,but beds were very hard.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wales

Excellent hotel topped with amazing staff

Posted Mar 29, 2017
Very warm welcome by all the staff to an exceptional and modern hotel. Every part including the room was very clean and easy. The Guest Experience team went above and beyond to check our check in process went ok and that the remainder of our stay that everything was sorted and organised by them. They booked the water park and excursions for different days. We could just relax and turn up as they sorted everything. All for free!!! The rooftop pool and bar were very chilled areas with a good set of music playlist. Good to see a policy of bed reserving being kept on top of and made sure we could always find somewhere to enjoy the sun. The food options were good, something different each day and all cooked fresh. Excellent quality and better than other similar set up hotels that I have stayed. The drinks were slightly pricey to compare with a pub down the road, it is similar to a cocktail bar...which is similar to the service. Good cocktails and plenty of selection.
Comment from Hotel Management
Aug 14, 2017 by Quality department, Hotel Management
Dear Daf, It is a pleasure for us to have guests who share their great experiences on Expedia. From the entire team of Tigotán we would like to thank you for leaving your comment about our hotel. We are happy to hear that you had a nice welcome to the hotel, and that you considered our resort modern. We just have finished the refurbishment, therefore now everything is bright and modern, so thank you for mentioning it. To start, we are glad that you found the rooms and the whole hotel very clean, because our staff goes a long way to keep the hotel well maintained and spotlessly clean every day. Moreover, we appreciate your comment about our personnel, especially about the Guest Experience team; they all do their absolute best for our guests to be left completely happy and to provide them a perfect holiday. Furthemore, it is great that you were satisfied with our new rooftop bar, Café del Mar, and with the infinity pool at the rooftop and you could enjoy the relaxed, chilled days of your holiday there. As you described perfectly, we have a special sunbed policy, that the pool staff removes the towels from sunbeds, which are not being used for a long time; that way every guest has a chance of lying on a comfortable sun bed and enjoying the sunny days in Tenerife. We are content to know that this policy was for your taste. Otherwise, we are proud to know that you were satisfied with our culinary offer in our restaurant, because every day we provide a plenty of choice for our guests to try new meals, so we are overjoyed that we could meet your expectations. Finally, we are very happy to hear that you thought our hotel was fantastic; it would be a great satisfaction to provide you with another superb holiday in Tigotán. Best Regards