Ratings based on 518 Verified Reviews

3.9 out of 5
84% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
for Everyone
by A verified traveler from Plymouth

Fantastic break

Posted Feb 16, 2018
Pros: Friendly helpful staff. Clean rooms with daily house keeping. Close to all amenities, busses and the beach. Excellent food.
Cons: WiFi was a bit hit and miss.
Location: Close to beach and nature conservation area. Regular busses to Palma where you can get the vintage train to Soller or explore the City. Lovely walks
Excellent! Staff were extremely helpful, cheerful and polite, even going the extra mile. One of our group had a birthday and I asked if we could get a Birthday cake. It was no trouble and the hotel accommodated my request. For which I thank them. Rooms clean and comfortable. We had half board (which I would highly recommend). Extensive breakfast menu, continental, english, cereals, yoghurt, cakes & pastries as well as fruits grains etc the list is endless! The evening meal had just as much variety and included something for everyone. This was my third stay at the Helios. Twice with family and once on my own. On each and every occasion I can honestly say I had a fantastic holiday. With thanks to the staff who are happy and willing to help at all times. I can highly recommend the Helios to the point where I have already booked to return in October! I am looking forward to it already!
5 out of 5
for Everyone
by A verified traveler from Peterborough

Great hotel, better quality than its 3* rating.

Posted Nov 24, 2017
Pros: See above.
Cons: The only improvement could be the provision of tea and coffee making facilities in the room.
Location: Extremely close to the beach and 5 minutes walk away from the fantastic Palma Aquarium.
Excellent hotel only 100 yards from the lovely sandy beach. Fully equipped refurbished room with full facilities including a fridge. The hotel was spotlessly clean in all areas. Staff were friendly, polite and extremely helpful. The food was varied and of excellent quality, always served fresh and hot. This hotel packs a punch well above its 3* rating and I would recommend this hotel to anybody.
5 out of 5
for Everyone
by A verified traveler from London

Should be 4*

Posted Nov 23, 2017
Great location very close to the beach. Lovely staff. Good food. Very clean hotel.
5 out of 5

This traveler left a rating score only Posted Nov 16, 2017 on Hotels
4 out of 5
by A verified traveler

More good than bad

Posted Nov 10, 2017 on Hotels
The hotel was a good large size. Check in was smooth. Room given was big and good location with balcony. View towards the pool and little bit of the sea. Unfortunately for a couple we had two single beds pushed together. Bathroom was a strange layout, seems like all come with translucent glass. However the biggest negative was what others have mentioned...no tea facilities. This was compensated by a very large breakfast hall with a large choice. One of the better hotel breakfasts we have been to.
4 out of 5
by Anne

Late October break.

Posted Nov 4, 2017 on Hotels
We enjoyed our stay very good location easy access to transport to Palma and easy walking.
5 out of 5
by Lucea

Posted Nov 2, 2017 on Hotels
Just had a short break. Room clean and comfortable. Breakfast; great choice, buffet style.Evening meal; there was plenty of choice too. The hotel is very close to the beach, buses to Palms, shops. An ideal location. WiFi was a bit hit & miss other than that I highly recommend the Helios.
5 out of 5
for Everyone
by A verified traveler from Southampton

Our 2nd time here close to beach very clean

Posted Oct 27, 2017
Excellent staff throughout the hotel nothing too much trouble
2 out of 5
by Sean

Nice enough, Except Wifi did not work

Posted Oct 25, 2017 on Hotels
The wifi was horrible in the room. I was told to go to the library.
4 out of 5
by Robert

Posted Oct 23, 2017 on Hotels
Nice 3 star hotel in a good position