Acanto Playa del Carmen, Trademark Collection by Wyndham

Photo gallery for Acanto Playa del Carmen, Trademark Collection by Wyndham

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Beach nearby, white sand, beach cabanas, sun loungers
Beach nearby, white sand, beach cabanas, sun loungers
Beach nearby, white sand, beach cabanas, sun loungers
Outdoor pool, pool umbrellas, sun loungers

Overview of Acanto Playa del Carmen, Trademark Collection by Wyndham

Acanto Playa del Carmen, Trademark Collection by Wyndham

4 out of 5

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet friendly
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
16th Street, Between 5th & 1st Avenue, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach3 min walk
  • Popular LocationMamitas Beach Club4 min walk
  • AirportPlaya Del Carmen, Quintana Roo (PCM)3 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Acanto Playa del Carmen, Trademark Collection by Wyndham is in the historical district and near the beach. Yucatek Divers and Xplor Theme Park are local attractions and those in the mood for shopping can visit Quinta Avenida and Plaza Paraiso. Looking to get your feet wet? Kayaking, scuba diving and snorkeling adventures can be found near the property. Guests love the resort's central location.

What's nearby

  • Quinta Avenida - 1 min walk
  • Quinta Alegría Shopping Mall - 2 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Mamitas Beach Club - 4 min walk
  • Nuestra Senora del Carmen Catholic Church - 6 min walk

Restaurants

  • Harry's — 2 min walk
  • Yo Amo Tacos — 2 min walk
  • The Bio & Natural — 3 min walk
  • Po Thai — 3 min walk
  • Spice — 3 min walk

About this property

Acanto Playa del Carmen, Trademark Collection by Wyndham

Mediterranean Playa del Carmen resort in Downtown Playa del Carmen with 2 restaurants
This smoke-free resort features 2 restaurants, an outdoor pool, and 10 beach bars. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a health club, a coffee shop/café, and a snack bar/deli are onsite. All 29 soundproofed rooms provide free WiFi, free wired Internet, and pillowtop beds. For a bit of entertainment, guests will find flat-screen TVs with cable channels, and other amenities include 3 bathrooms and room service.
Acanto Playa del Carmen, Trademark Collection by Wyndham offers 29 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Renovation of all guestrooms was completed in March 2018.

Recreational amenities at the resort include an outdoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Count on Us (Wyndham)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Area shuttle (surcharge) up to 68 km

Food and drink

  • Free continental breakfast available daily 8 AM–11 AM
  • 2 restaurants and 1 coffee shop/café
  • 10 beach bars
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 18 holes of golf
  • Access to nearby health club
  • Health club
  • Outdoor pool
  • Ropes course
  • Spa services

Family friendly

  • Cribs/infant beds (surcharge)
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Grocery/convenience store
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • German
  • Italian
  • Spanish

Business services

  • Conference space (600 square feet)
  • Meeting room

Outdoors

  • BBQ grill(s)
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 3 treatment rooms
  • Couples treatment room(s)
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Beach towels
  • Renovated guestrooms - March 2018
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Cribs/infant beds (surcharge)
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • 3 bathrooms
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Food and drink

  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Individually decorated
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per pet, per week, plus a deposit of USD 250 per stay
Dogs welcome
1 per room (up to 10 lbs)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for USD 55.00 per stay
Cribs (infant beds) are available for USD 55 per stay

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per vehicle (roundtrip, maximum occupancy 6)
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 100.00 per pet, per week
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 55 per stay
  • Rollaway bed fee: USD 55.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Acanto Boutique
Acanto Boutique Hotel
Acanto Boutique Hotel Playa del Carmen
Acanto Boutique Playa del Carmen
Acanto Boutique Hotel Riviera Maya/Playa Del Carmen, Mexico
Acanto Boutique Hotel Condominiums Playa Carmen
Acanto Boutique Hotel Condominiums
Acanto Boutique Playa Carmen
Acanto Hotel Condominiums
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Acanto Hotel Condominiums Playa Carmen Playa del Carmen
Acanto Boutique Hotel Suites
Acanto Hotel Condominiums Playa del Carmen
Acanto Boutique Hotel Playa Carmen Playa del Carmen
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Playa del Carmen Acanto Boutique Hotel Playa del Carmen Resort
Acanto Boutique Hotel Playa del Carmen Playa del Carmen
Resort Acanto Boutique Hotel Playa del Carmen Playa del Carmen
Resort Acanto Boutique Hotel Playa del Carmen
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Acanto Boutique Hotel Playa del Carmen Playa del Carmen
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Acanto Boutique Hotel Condominiums Playa del Carmen
Acanto Hotel Condominiums Playa del Carmen
Acanto Boutique Hotel Suites
Acanto Carmen Del Carmen
Acanto Boutique Hotel Playa del Carmen
Acanto Hotel Playa del Carmen Trademark Collection by Wyndham
Acanto Playa del Carmen, Trademark Collection by Wyndham Resort

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 136 out of 249 reviews
5 - Excellent 55%
Rating 4 - Good. 82 out of 249 reviews
4 - Good 33%
Rating 3 - Okay. 18 out of 249 reviews
3 - Okay 7%
Rating 2 - Poor. 8 out of 249 reviews
2 - Poor 3%
Rating 1 - Terrible. 5 out of 249 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfect the location is between the beach and the 5ta.avenue,the atencion of the people that work in the hotel treat you like a family the decoration is very nice,the pool is ciean and very nice the rooms very clean we have a good experience.
Stayed 4 nights in Oct 2021

3/5 Okay

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Experienced issues with first room. No hot water and no hot water pressure. There was also mold in the shower. Staff member Fernanda was very accommodating and promptly upgraded me to a better room. However, this room showed its age with stains on the walls and stains on the sofa. I expected more from this hotel based on ratings and that this hotel is part of the Wyndham hotel family. It was an overnight stay and happy it wasn't any longer.
Stayed 1 night in Sep 2021

5/5 Excellent

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent, great room, very clean and cozy, good breakfast, and in the middle of the fun area. Highly recommended.
Stayed 1 night in Jul 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property. Feels like home. Exceeded my expectations. Stayed at 2 bedrooms 2 baths with kitchen and living room. Very spacious and clean though there's a lot of dust behind the night stands/tables. Beds are hard for my liking. I love the king size beds.The gentleman attendant in the afternoon is very welcoming and helpful. Very good location. Close to everything. Breakfast included. Will definitely stay here again.
Stayed 4 nights in Jun 2021

3/5 Okay

Traveled with partner
Liked: Cleanliness, staff & service
Very friendly hotel. The front security person in the evenings was very nice but we didn’t have access to enter the hotel and you have to wait for the security person to let you in. This hotel has an open air terrace with a pool. It’s unfortunate that there’s a sulfur smell all over the area, not the hotels fault, but it can be nauseating. Also, my room had some plumbing issues which I messaged the hotel about and they offered to upgrade our room.
Stayed 3 nights in Jun 2021