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Andaz Mayakoba - a Concept by Hyatt

Photo gallery for Andaz Mayakoba - a Concept by Hyatt

Private beach, white sand, free beach shuttle, sun loungers
Private beach, white sand, free beach shuttle, sun loungers
Aerial view
View from room
Sports facility

Overview of Andaz Mayakoba - a Concept by Hyatt

Andaz Mayakoba - a Concept by Hyatt

5.0 star property
9.4 out of 10 Exceptional
9.4/10 Exceptional

Popular amenities

  • Pool
  • Hot Tub
  • All inclusive
  • Pet friendly
  • Parking included
  • Free WiFi
Map
Carretera Federal, Cancun-Playa del Carmen Km 298, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationEl Camaleón Mayakoba Golf Course8 min walk
  • Popular LocationTres Rios Ecopark6 min drive
  • Popular LocationPlaya Xcalacoco10 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)41 min drive

Room options

About this area

Playa del Carmen

Located in Playa del Carmen, Andaz Mayakoba - a Concept by Hyatt is next to a golf course and on a private beach. Shoppers can check out Quinta Avenida, while everyone can enjoy the natural beauty of Maroma Beach and Mamitas Beach. Traveling with kids? Don't miss Xcaret Eco Theme Park. Take an opportunity to explore the area for water adventures such as boat tours and other activities like whale-watching.
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Map

What's nearby

  • El Camaleón Mayakoba Golf Course - 8 min walk
  • Gran Coyote Golf - 4 min drive
  • Tres Rios Ecopark - 6 min drive
  • 28 de Julio Square - 7 min drive
  • Playa Xcalacoco - 10 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • Grill - 4 min drive
  • Hix Bar & Lobby Lounge - 9 min walk
  • Festival - 4 min drive
  • Black & White - 4 min drive
  • Ambar - 16 min walk

About this property

Andaz Mayakoba - a Concept by Hyatt

5-star aparthotel with pools, private beach, full-service spa
Spend the day catching some rays at Andaz Mayakoba - a Concept by Hyatt's private white sand beach, relaxing by one of the aparthotel's 2 outdoor swimming pools, or pampering yourself at the full-service spa. Each apartment offers free WiFi, an iPod dock, and a flat-screen TV with cable channels. Added amenities include 24-hour room service, free minibar items, and premium bedding. Housekeeping is available on request.
Andaz Mayakoba - a Concept by Hyatt offers 214 air-conditioned accommodations with iPod docking stations and minibars (stocked with some free items). Beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, a health club, and complimentary bicycles are featured at the aparthotel. 2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Naum has 6 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

All inclusive details

All-inclusive room rates at Andaz Mayakoba - a Concept by Hyatt are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Property is kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Beach

  • On a private white sand beach
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach shuttle

Pool/Spa

  • 2 outdoor pools
  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Full-service spa
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Spa tub
  • Steam room

Internet

  • Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Babysitting (surcharge)
  • Children stay free (see details)
  • Free children's club
  • Free crib
  • Supervised activities for children (surcharge)

Restaurants on site

  • Casa Amate
  • Cocina Milagro
  • Sotavento
  • Tinta del Pulpo
  • Vegan Bar

Food and drink

  • Coffee/tea maker

Dining

  • Daily full breakfast available 6:30 AM–11:00 AM for a fee: MXN 650 per person
  • 2 beach bars
  • 24-hour room service
  • A bar/lounge
  • A restaurant
  • Champagne service
  • Couples/private dining
  • Free minibar (limited items)

Bedrooms

  • Alarm clock
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower only
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • iPod dock
  • Pay movies

Outdoor areas

  • Barbecue grill
  • Garden
  • Terrace

Laundry

  • Laundry facilities
  • Laundry service

Work spaces

  • 5 meeting rooms
  • Conference space

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Pet friendly
  • Fee: MXN 1,538 per pet per night
  • Service animals exempt from fees
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom available in select rooms
  • Assistive listening devices
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • No elevator
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Free newspapers in lobby
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Proposal/romance packages
  • Safe
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Location highlights

  • Near the ocean
  • Next to a golf course

Things to do

  • 18 holes of golf on site
  • 24-hour gym on site
  • Beach yoga on site
  • Ecotours on site
  • Fitness classes on site
  • Free bicycle rentals on site
  • Free children's club on site
  • Health club on site
  • Kayaking on site
  • Mini golf on site
  • Snorkeling on site
  • Supervised activities for children on site
  • Boat tours nearby
  • Whale watching nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Smoke detector

General

  • 214 rooms
  • 3 floors
  • Biodegradable cleaning products used
  • Biodegradable toiletries
  • Built in 2016
  • Change of bedsheets on request
  • Change of towels on request
  • Comprehensive recycling policy
  • Double-glazed windows
  • Ecotours
  • Free bicycle rentals
  • Garden
  • Grey water recycling system
  • Housekeeping on request
  • Local artist showcase
  • Local culture and ecosystem education
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  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water-efficient toilets

Similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1538 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 650 per person
  • Pet fee: MXN 1538 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

This property does not have elevators
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Andaz Mayakoba Resort Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya
Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
Andaz Mayakoba Concept Hyatt Resort
Andaz Mayakoba Concept Hyatt Playa del Carmen
Andaz Mayakoba Concept Hyatt
az Mayakoba Concept Hyatt l C
Andaz Mayakoba a Concept by Hyatt
Andaz Mayakoba - a Concept by Hyatt Aparthotel
Andaz Mayakoba - a Concept by Hyatt Playa del Carmen
Andaz Mayakoba - a Concept by Hyatt Aparthotel Playa del Carmen

Frequently asked questions

Does Andaz Mayakoba - a Concept by Hyatt have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Andaz Mayakoba - a Concept by Hyatt?

As of Jun 4, 2023, prices found for a 1-night stay for 2 adults at Andaz Mayakoba - a Concept by Hyatt on Jul 3, 2023 start from $349.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Andaz Mayakoba - a Concept by Hyatt pet-friendly?

Yes, pets are allowed at this property. There's a fee of MXN 1538 per pet, per night. Service animals are exempt from fees.

How much is parking at Andaz Mayakoba - a Concept by Hyatt?

Self parking is free at this property.

What time is check-in at Andaz Mayakoba - a Concept by Hyatt?

Check-in is from 3:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Andaz Mayakoba - a Concept by Hyatt?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Andaz Mayakoba - a Concept by Hyatt?

Some rate plans available at this property are all-inclusive.

Where is Andaz Mayakoba - a Concept by Hyatt located?

Located in Playa del Carmen, this beachfront aparthotel is next to a golf course, 0.4 mi (0.7 km) from El Camaleón Mayakoba Golf Course, and within 6 mi (10 km) of Maroma Beach and Quinta Avenida. Mamitas Beach and Xcaret Eco Theme Park are also within 12 mi (20 km).

Andaz Mayakoba - a Concept by Hyatt Reviews

Andaz Mayakoba - a Concept by Hyatt Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 335 out of 423 reviews" "
" "10 - Excellent 79%
Rating 8 - Good. 60 out of 423 reviews" "
" "8 - Good 14%
Rating 6 - Okay. 18 out of 423 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 4 out of 423 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 6 out of 423 reviews" "
" "2 - Terrible 1%

9.7/10

Cleanliness

9.6/10

Staff & service

9.1/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. Nice resort. A little on the pricier side but you get what you pay for.
Stayed 3 nights in May 2023

10/10 Excellent

Jody, Indianapolis

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in May 2023

10/10 Excellent

Daria

Stayed 4 nights in Apr 2023

10/10 Excellent

Maria Cristina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
People of the hotel and facilities are amazing!!! The best place ever for a good holliday. You feel all the time very confortable and well attended everywhere. Beautiful and astonishing place.
Stayed 9 nights in Apr 2023

10/10 Excellent

Sabrina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely!
Stayed 3 nights in Apr 2023

10/10 Excellent

Destiny

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property was OUTSTANDING. The service was OUSTANDING. and the food was OUTSTANDING. To transport places it seemed very pricey, I booked transportation from the airport early on and it was only $11, but when you arrive it ranges from $80-120 with the airport companies. I you walk a little further past the airport stands, you can probably find cheaper, and you definitely can bargain. My flight got cancelled so I had to get transportation when I arrived(don't fly spirit) since I was now arriving a different day, and I went through the airport transportation company which told me it would be 80 for a group shuttule that makes several time consuming stops, or 120 for a private shuttle. I got the price lowered to $85 for a private shuttle, but I probably could have walked a little further to other cheaper companies that were not affiliated with the airport. To transport anywhere to a local town or something it was a little pricey, so i recommend booking ALL activities way before you go. Daniel our server, Julian the manager of the Sovento restaurant, and especially victor and manuel i believe were who checked us in when we arrived. THEY ABSOLUTELY SET THE TONE for the trip and made our first impression amazing. My husband and I have traveled to bora bora and many places and we have never experienced such a fantastic welcome. Two shots of mexcal chased with a very delicious and refreshing coconut popcicle, so smart. Im not exaggerating this was the best vaction we have ever had
Stayed 3 nights in Apr 2023

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a fantastic resort that I think anyone would love, and we certainly enjoyed our stay greatly. I believe it is truly a 5 star resort it has all the amenities you need with staff willing to go the extra mile to meet your needs. I would say the only knock against this resort and the reason i gave it a 4 instead of a 5 is that it is just too spread out to be convenient. The hotel and staff have golf carts and bikes to solve the problem of getting from the beach area to the main part of the resort as well as other areas of the resort, but the beach area and main area of the resort are separated by about a mile and there is only so much that can be done to make this not a problem. Golf carts were readily available but there were mixups from time to time that are almost unavoidable given the size of the place and the lack of familiarity you have as a guest with the grounds that resulted in it taking over 30 minutes for us to get from our room to the tennis courts for instance. It just is a slight pain to have to rely on someone else to get around a resort which is probably 4 square miles in size. Also, a slight knock, the actual beach on this property just isn’t that nice of a beach. To prevent erosion and seaweed they have erected some rather unpleasant looking structures in the water which are eyesores as you look out on the ocean. And the beach itself is not terribly large or nice itself compared to other normal hotel beaches people are probably used to.
Stayed 4 nights in Apr 2023

8/10 Good

Dominika

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2023