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Andaz Mayakoba - a Concept by Hyatt

Star Rating
5 out of 5
Photo gallery

Reviews

4.7 / 5Exceptional
252 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Pet Friendly

Map

Choose dates to view prices

Book online or call:

1-800-238-0767
  • Suite, Lagoon View

    Room Amenities

    • Lagoon view
    • Sleeps 4
    • 1 King Bed
    More details
  • Room, 2 Double Beds, Lagoon View

    Room Amenities

    • Lagoon view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Room, 1 King Bed, Lagoon View

    Room Amenities

    • Lagoon view
    • Sleeps 3
    • 1 King Bed
    More details
  • Suite (Beach Area)

    Room Amenities

    • Lagoon view
    • Sleeps 4
    • 1 King Bed
    More details
  • Room, 2 Double Beds (Beach Area)

    Room Amenities

    • Lagoon view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Room, 1 King Bed (Beach Area)

    Room Amenities

    • Lagoon view
    • Sleeps 3
    • 1 King Bed
    More details
  • Studio, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Suite, Accessible (Andaz)

    Room Amenities

    • Lagoon view
    • Sleeps 4
    • 1 King Bed
    More details
  • Room, 2 Double Beds

    Room Amenities

    • Lagoon view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Room, 1 King Bed

    Room Amenities

    • Lagoon view
    • Sleeps 3
    • 1 King Bed
    More details
  • Studio, Beachfront

    Room Amenities

    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Room, 2 Double Beds, Beachfront

    Room Amenities

    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Room, 1 King Bed, Beachfront

    Room Amenities

    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details

About this area

Playa del Carmen

Located in Playa del Carmen, Andaz Mayakoba - a Concept by Hyatt is next to a golf course. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tres Rios Ecopark and Mamitas Beach Club. Traveling with kids? Don't miss Xcaret Eco Theme Park and Xplor Theme Park.

Visit our Playa del Carmen travel guide

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive

Restaurants

  • Cocina Milagro – Buffet restaurant with a bar offering local and international cuisine. Serves breakfast and lunch daily.
  • Casa Amate – Restaurant with a bar offering Latin American cuisine. Serves dinner daily.
  • Tinta del Pulpo – Restaurant with a bar offering local cuisine. Serves dinner and light fare daily.
  • Olla Ceviche – Bar with a bar offering seafood. Serves lunch, dinner, and light fare daily.
  • Sotavento – Seafood restaurant. Open daily.

About this property

Andaz Mayakoba - a Concept by Hyatt

5-star resort with pools, private beach, full-service spa
Catch some rays on Andaz Mayakoba - a Concept by Hyatt's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. All 214 rooms offer free WiFi, iPod docks, and flat-screen TVs with cable channels. Other amenities available to guests include 24-hour room service, minibars (stocked with some free items), and premium bedding.
Andaz Mayakoba - a Concept by Hyatt offers 214 air-conditioned accommodations with iPod docking stations and minibars (stocked with some free items). Beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, an outdoor tennis court, and a health club.
The recreational activities listed below are available either on site or nearby; fees may apply.
Naum has 6 treatment rooms. Services include massages and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy.
The spa is open daily.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking
Free valet parking
Roundtrip airport shuttle (surcharge)
Free beach shuttle

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–11 AM: MXN 650 per person
4 restaurants
2 beach bars and 1 bar
24-hour room service

Things to do

24-hour fitness center
18 holes of golf
3 outdoor pools
Beach yoga
Ecotours
Free bicycle rentals
Full-service spa
Kayaking
Mini golf
Outdoor tennis court
Snorkeling
Spa tub
Yoga classes

Family friendly

3 outdoor pools
Babysitting/childcare (surcharge)
Dry cleaning service
Free children's club
Free cribs/infant beds
Free rollaway/extra beds
Laundry facilities
Mini golf
Supervised childcare/activities (surcharge)

Conveniences

ATM/banking services
Free newspapers in lobby
No elevators

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

English
Russian
Spanish

Business services

5 meeting rooms
Conference space

Outdoors

BBQ grill(s)
Beach loungers
Beach umbrellas
Garden
Pool sun loungers
Private beachfront location
Terrace

Spa

6 treatment rooms
Hydrotherapy
Manicures and pedicures
Massages
Massage/treatment rooms
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available

More

Couples dining
Designated smoking areas
Romance packages available

Room amenities

Bedroom

Air conditioning
Ceiling fan
Free cribs/infant beds
Free rollaway beds
Premium bedding

Bathroom

Free toiletries
Hair dryer
Shower/tub combination

Entertainment

Cable channels
Flat-screen TV
iPod dock
Pay movies

Food and drink

Coffee/tea maker
Free bottled water
Free minibar (some items)

More

Iron/ironing board
Phone
Safe
Turndown service

Policies

Check-in

Check-in between 3 PM - 11:30 PM

Check-out

Check-out before noon
Express check-out

Special check-in instructions

  • It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Pets

  • Pets allowed for an extra charge of MXN 1538 per pet, per night

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

American Express
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 650 per person (approximately)
  • Pet fee: MXN 1538 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Reservations are required for golf tee times. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

Property is also known as

  • Andaz Mayakoba Resort Riviera Maya Playa del Carmen
  • Andaz Mayakoba Riviera Maya Playa del Carmen
  • Andaz Mayakoba Riviera Maya
  • Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
  • Andaz Mayakoba Concept Hyatt Resort
  • Andaz Mayakoba Concept Hyatt Playa del Carmen
  • Andaz Mayakoba Concept Hyatt
  • az Mayakoba Concept Hyatt l C
  • Andaz Mayakoba - a Concept by Hyatt Resort
  • Andaz Mayakoba - a Concept by Hyatt Playa del Carmen
  • Andaz Mayakoba - a Concept by Hyatt Resort Playa del Carmen

Frequently asked questions

4.7

Exceptional

5 - Excellent
202
4 - Good
39
3 - Okay
8
2 - Mediocre
1
1 - Poor
2
4.9
Cleanliness
4.8
Service and Staff
4.7
Amenities
4.9
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Free snacks and sodas. Great house keeping. Didn’t like little tiny ants at bars

Stayed 5 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Jan 2020

3/5

    This traveler didn’t leave comments with their review
    Stayed 1 night in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Very clean property and beautiful surrounding! Loved the biking around mayakoba

    Stayed 1 night in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    amazing staff , outstanding service we were up early in the morning we had the best assistance to get to our workshop .beyond expected . we are grateful for the experience.

    Stayed 6 nights in Dec 2019

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