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Overview of Artisan Playa Paraíso

Photo gallery

Premium bedding, in-room safe, desk, blackout drapes
On the beach, white sand, beach shuttle, sun loungers
Outdoor pool, sun loungers
Premium bedding, in-room safe, desk, blackout drapes

Artisan Playa Paraíso

4 out of 5

4.3/5 Excellent

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationEl Manglar Golf Course4 min drive
    Popular LocationMaroma Beach9 min drive
    Popular LocationTres Rios Ecopark12 min drive
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)36 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Artisan Playa Paraíso is in the suburbs and on the beach. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Maroma Beach and Tres Rios Ecopark. Crococun Zoo and Yucatek Divers are also worth visiting. Spend some time exploring the area's activities, including golfing.
Popular Location

What's nearby

  • El Manglar Golf Course - 4 min drive
  • Maroma Beach - 9 min drive
  • Sanctuary of Hope and Time Capsule - 11 min drive
  • Tres Rios Ecopark - 12 min drive
  • El Camaleon Mayakoba Golf Course - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive


  • Cavamar — 1 min walk
  • The Blend — 1 min walk
  • El Hashiru — 14 min walk
  • Cirque Du Soleil Joya — 20 min walk
  • Burger Stop — 5 min drive

About this property

Artisan Playa Paraíso

Elegant adults-only hotel on the beach
At Artisan Playa Paraíso, hit the beach, dine onsite at Cavamar, or enjoy a drink at one of the hotel's 3 bars/lounges. All 38 rooms boast private pools and offer free WiFi and balconies. Microwaves and room service are standard, as are LCD TVs with cable channels.
Artisan Playa Paraíso offers 38 air-conditioned accommodations with private pools and espresso makers. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with rainfall showerheads, slippers, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

An outdoor pool and a spa tub are on site.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking includes off-street options
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8 AM–11 AM: MXN 250-500 per person
  • 2 restaurants
  • 3 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • Outdoor pool
  • Spa tub

Family friendly

  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Snack bar/deli


  • ATM/banking services
  • Banquet hall
  • Elevator
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish


  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Rooftop terrace


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance


  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities


  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding


  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels


  • Cable channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Microwave

Outdoor space

  • Balcony


  • Desk
  • In-room massage
  • Iron/ironing board
  • Phone
  • Private pool
  • Safe
  • Slippers
  • Turndown service



Check-in time starts at 3 PM
Express check-in
Minimum check-in age - 18


Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • Resort fee: MXN 180 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 250 and MXN 500 per person (approximately)
  • Airport shuttle fee: MXN 130 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Artisan Senses Hotels Collection Riviera Maya Hotel
Artisan Senses Hotels Collection Riviera Maya Playa del Carmen
Artisan Playa Paraíso Hotel Playa del Carmen
Artisan Playa Paraíso Hotel
Artisan Playa Paraíso Playa del Carmen
Artisan Senses Hotels Collection Riviera Maya
Artisan Playa Paraíso Hotel
Artisan Playa Paraíso Playa del Carmen
Artisan Playa Paraíso Hotel Playa del Carmen

Frequently asked questions

Rating 5 - Excellent. 72 out of 129 reviews
5 - Excellent 56%
Rating 4 - Good. 39 out of 129 reviews
4 - Good 30%
Rating 3 - Okay. 8 out of 129 reviews
3 - Okay 6%
Rating 2 - Poor. 4 out of 129 reviews
2 - Poor 3%
Rating 1 - Terrible. 6 out of 129 reviews
1 - Terrible 5%




Staff & service




Property conditions & facilities

4/5 Good

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff was amazing and the restaurants were great.
Stayed 7 nights in May 2021

1/5 Terrible

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
From the start we had issues even finding the hotel and when I called to get instructions they were unable to tell me exactly how to get to the hotel. Then I called back for more help with no answer to the phone. We finally found the hotel only to walk into a hotel that seemed very dirty and unkept. There were black dots all over the ceiling which I’m assuming is mold. There were rips in the couch and rust stains all over the floor. The curtains and couches had stains on them as well. The mirrors look worn down as well as the ironing boarding. I was scared to even use the ironing board on my clothes in fear of getting stains on them. The shower had little mold dots as well. Everything just feel extremely dirty, even the sheets had spots on them with a foul smell that smelt really old. Missing tiles in the tub on the outside of patio was another issue. I don’t even want to bring up the pool that was missing tiles as well as the drains busted out on the side. I have already contacted Expedia with these issues which they already tried contacting the hotel with no answer as well. We had to do an early checkout because of these issues and we are excepting a refund on the days we didn’t stay.
Stayed 5 nights in May 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was exactly as described...small, quiet, and the staff was very hospitable and responsive. The rooftop restaurant did a great job with the nightly menu. It would be nice if the property allowed beach access to the south, no one could explain why the stairs on that side of the property were closed off.
Stayed 4 nights in Apr 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is not wheelchair friendly. The room was spacious, clean and the hot tub/personal pool was fantastic! The onsite restaurant was expensive and the amount of foodserved was poor.
Stayed 8 nights in Dec 2020

1/5 Terrible

Traveled with partner
This probably the worst experience I had while going to a resort. Don't get fooled by the well-taken pictures of the pool and the ocean. There is only on restaurant for dinner service. The other you had to make prior reservations. Even though there was only 2 people in there they wouldn't allow us to eat there. Also, make sure your stay in clouded everything because initially we were told everything was included but come to find out that we only purchased the room for 600 dollars for 4 days 3 nights. And it would be an additional 95 dollar person. For ”all inclusive” which meant you get one restaurant, access to the pool, the beach is literally one tiny area with no chairs and if you want extra towels they charge a fee of 30 dollars. Which is ridiculous, because you already paid for everything to be included. So you get two gull length towels but you have to only use one towel for the beach and the other for after when you are cleaning off. The cabanas and chairs that you see are for the resort next for Iberostar. (which I highly recommend this all-inclusive instead. Because we ended up checking out of the artisan to stay at Iberostar. Because instead of paying the artisan the extra 600 dollars for their crappy all-inclusive. We went and paid 580 for 3 days and 2 nights at Iberostar,much better and more worth every penny.The artisan no entertainment or activities. So you are literally just forced to to hang out in your room or at the restaurant upstairs that closes at 10 pm.
Stayed 3 nights in Mar 2020