Ratings based on 507 Verified Reviews

4.9 out of 5
97% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Excellent overall

Posted Sep 24, 2017
An incredible overall experience, including beautiful location/setting (nestled in immaculately landscaped and maintained natural mangrove complex just off of pristine beach, along with well-designed common area and villa down to fine details). Villa was fully private 3000+ sq foot two floor, two bedroom, upgraded from one bedroom, complements of Expedia and resort. Three unique restaurants at Banyan Tree, all well executed with top-notch, fresh ingredient dishes (authentic chefs in Thai, steakhouse and Italy-trained Italian), along with close access to another 10+ restaurants across the broader Mayakoba property. If/once they refine service so that fewer table visits and villa calls (a good problem to have and easily fixable -- "less can be more"; think the subtle but intuitively attentive service from the worlds best restaurants), this will be a worlds best resort destination.
Comment from Hotel Management
Sep 25, 2017 by Peter Hechler, Hotel Management
Dear SW AND VZ, Thank you for your rating and wonderful comment. We look forward to welcoming you soon. Regards,
5 out of 5
by Montse

Posted Aug 20, 2017 on Hotels
Comment from Hotel Management
Aug 22, 2017 by Michael, Hotel Management
Dear Montse, Thank you for your rating. We look forward to welcoming you soon. Regards, Peter Hechler, General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Wonderful Experience

Posted Aug 20, 2017
Pros: Service is unparalleled ! The villa was beautiful!
Cons: More "toys" at the beach
Location: Went to Tulum, did an ATV tour and jumped into a Cenote
Spent a week with mu family of 6 at their beautiful resort. The best resort we ever stayed at. The people are so friendly, it's unreal. They called me the night before our departure and asked at what time we want our luggage picked up - that's service! We spend time at the beach, played golf, used the spa, and had dinner at all three restaurants. The food was great (yes it is pricey). On our last evening we had a BBQ at our 3 Bedroom Family Villa. Great food with a beautiful set up. We will definitely be back!
Comment from Hotel Management
Aug 21, 2017 by Peter Hechler, Hotel Management
Dear Chris, Thank you very much for your posting. On behalf of the entire staff, we would like to thank you for choosing Banyan Tree Mayakoba and we look forward to your next visit. Kind Regards,
5 out of 5
by Avi

Posted Aug 16, 2017 on Hotels
excellent bests best!!!!!
Comment from Hotel Management
Aug 18, 2017 by Michael, Hotel Management
Dear Avi on, Thank you for your great feedback and please come back soon. Kind Regards, Peter Hechler. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Extremely good service and beautiful setting

Posted Aug 14, 2017
This place is amazing! The food, the service and the whole setting is breathtaking. I fully recommend staying at Banyan Tree Mayakoba either if it is a family trip or honeymoon - it has everything Activities are close by, the beach is beautiful and I insist on the great service!!
Comment from Hotel Management
Aug 14, 2017 by Peter Hechler, Hotel Management
Dear guest, Thank you for choosing Banyan Tree Mayakoba for this vacation and we hope to share many more in the future. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 11, 2017
I liked thier service and staff The villa size is good
Comment from Hotel Management
Aug 11, 2017 by Peter Hechler, Hotel Management
Dear guest, Thank you for your great feedback and please come back soon. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from montreal

Best vacation

Posted Aug 10, 2017
Everything about our stay was incredible. The most amazing resort. I would highly recommend to anyone. Very child friendly !
Comment from Hotel Management
Aug 11, 2017 by Peter Hechler, Hotel Management
Dear Chaya., Thank you for your rating and wonderful comment. We look forward to welcoming you soon. Regards,
5 out of 5
by margot

Banyan Tree the Best!

Posted Aug 6, 2017 on Hotels
The service and over all hospitality excellent. Staff was gracious and accommodating. Tranquil environment with all the amenities including bikes to get around. Mayakoba is best resort area in Playa del Carmen
Comment from Hotel Management
Aug 8, 2017 by Michael, Hotel Management
Dear Margot, Thank you for your wonderful review, mentioning the attentive service by our people. We hope to have the opportunity to welcome you back soon. Kind Regards, Peter Hechler.
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

Heaven on earth

Posted Aug 5, 2017
Fantastic resort, my wife and I have traveled to many resorts (ritz carlton) around the world. The Banyan Tree Mayakoba is the best place we have ever visited. The overall location and setting is very beautiful. The various staff that we encountered especially Sumi and Gilmer were fantastic. The room, beach and food choices were great. A truly once in a lifetime experience. We both will be returning for a future stay as soon as posdible.
Comment from Hotel Management
Aug 7, 2017 by Peter Hechler, Hotel Management
Dear Keith,Thank you for sharing your experiences of your recent vacation. On behalf of the entire staff, we would like to thank you for choosing Banyan Tree Mayakoba and we look forward to your next visit. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from key Largo

Simply the best.

Posted Aug 1, 2017
Our stay at the Banyan Tree was simply amazing. All the staff food was amazing as well. The room cleanliness the attention to detail is unsurpassed. This is my second stay there and this one was even better than the first
Comment from Hotel Management
Aug 2, 2017 by Peter Hechler, Hotel Management
Dear Pedro, Thank you very much for your posting. On behalf of the entire staff, we would like to thank you for choosing Banyan Tree Mayakoba and we look forward to your next visit. Kind Regards,