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Expedia Verified Reviews
Exceptional!
4.9 of 5 guest rating
Room type Options Nightly price Book
Serenity Two-Bedroom Pool Villa
5511 square feet
1 King Bed 2 Twin Beds
(Extra beds available: Crib)
Room sleeps 5 guests
(up to 4 children)
Select dates to see price
Other room types
Lagoon & Beachside 2-Bedroom Pool Villa
5511 square feet
1 King Bed 2 Twin Beds
(Extra beds available: Crib)
Room sleeps 5 guests
(up to 4 children)
Select dates to see price
Three-Bedroom Family Residence
2756 square feet
2 King Beds 2 Twin Beds
(Extra beds available: Crib)
Room sleeps 7 guests
(up to 6 children)
Select dates to see price
Beachfront Three-Bedroom Pool Villa
Room with view
5511 square feet
1 King Bed 2 Twin Beds
(Extra beds available: Crib)
Room sleeps 7 guests
(up to 6 children)
Select dates to see price
Bliss Pool Villa
3153 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Serenity Pool Villa with Living Room
3466 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Spa Pool Villa with Massage Porch
3466 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price

Get an overview of this hotel
Upscale resort on the beach, with 2 outdoor swimming pools

Expedia Insiders Select™ Winner 2015

Popular property highlights

Free valet parking
Free WiFi
Pets allowed
24-hour business center
Smoke-free property

Location

Nestled on the beach, this Playa del Carmen resort is 1.3 mi (2 km) from El Camaleon Mayakoba Golf Course and 3.1 mi (5 km) from Grand Coral Golf Riviera Maya. Punta Esmeralda Beach and Tres Rios Ecopark are also within 6 mi (10 km).

Resort Features

Spend the day relaxing at the beach, practicing your swing on Banyan Tree Mayakoba's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.

Room Amenities

All 117 rooms boast private pools and deep soaking tubs, plus free WiFi and LCD TVs with cable channels. Other amenities available to guests include furnished balconies or patios, sitting areas, and 24-hour room service.

Languages Spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Summer fun is a breeze at Banyan Tree Mayakoba, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Dining is available at one of the resort's 4 restaurants. Guests can unwind with a drink at one of the resort's bars, which include 2 swim-up bars and 3 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This luxury resort also offers a children's pool, outdoor tennis courts, and a health club. Complimentary self parking and valet parking are available on site.

Banyan Tree Mayakoba is a smoke-free property.

  • Express check-in
  • Picnic area
  • Number of outdoor pools - 2
  • Elevator/lift
  • 24-hour front desk
  • Porter/bellhop
  • Express check-out
  • Free self parking
  • Dry cleaning/laundry service
  • Free valet parking
  • Computer station
  • Conference space size (meters) - 522
  • Terrace
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Conference center
  • Outdoor tennis courts - 2
  • Pool umbrellas
  • Total number of rooms - 117
  • Number of floors - 1
  • Golf course on site
  • Tennis on site
  • Number of bars/lounges - 3
  • Number of poolside bars - 2
  • Full-service spa
  • Number of swim-up bars - 2
  • Free beach shuttle
  • Beach umbrellas
  • Spa treatment room(s)
  • Tours/ticket assistance
  • Meeting rooms
  • Year Built 2009
  • Beach sun loungers
  • Free WiFi
  • Steam room
  • Sauna
  • Health club
  • Smoke-free property
  • Children's pool
  • Spa services on site
  • Breakfast available (surcharge)
  • Number of restaurants - 4
  • 24-hour business center
  • Conference space size (feet) - 5622
  • Ballroom
  • Beach towels
  • Spa tub
  • Wedding services
  • Garden
  • Multilingual staff
  • Free newspapers in lobby

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • German
  • Spanish
  • Japanese
  • Russian

Parking

Free self parking , Free valet parking

Room Amenities

Banyan Tree Mayakoba offers 117 air-conditioned accommodations, which are accessible via exterior corridors and feature private pools and DVD players. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and down comforters. A pillow menu is available. 40-inch LCD televisions come with cable channels and pay movies. Espresso makers and minibars are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Free newspaper
  • Air conditioning
  • Egyptian-cotton sheets
  • Minibar
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Furnished balcony or patio
  • Phone
  • Turndown service
  • Free bottled water
  • Pillow menu
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • LCD TV
  • Espresso maker
  • Hair dryer
  • Iron/ironing board
  • Number of bathrooms - 1
  • In-room safe (laptop compatible)
  • Free cribs/infant beds
  • Cable TV service
  • Room service (24 hours)
  • Rollaway/extra beds (surcharge)
  • HDTV
  • Free WiFi
  • Access via exterior corridors
  • DVD player
  • Blackout drapes/curtains
  • Private pool
  • Deep soaking bathtub
  • In-room climate control (air conditioning)
  • Rainfall showerhead
  • Slippers
  • Separate sitting area
  • Pay movies
  • Separate bathtub and shower
  • Down comforter

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.

Sands - This beachfront seafood restaurant specializes in seafood and serves lunch and light fare. Guests can enjoy drinks at the bar.

Oriente - This restaurant specializes in Mexican cuisine and serves breakfast only. Open daily.

Tamarind - This fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Saffron - Overlooking the garden, this diner specializes in Thai cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Reflections Pool Bar - This poolside bar serves lunch and light fare. Open daily.

Late night fare is available from 24-hour room service.

Nearby Things to Do

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including outdoor tennis courts, a health club, and complimentary bicycles. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours on site
  • Free bicycles on site
  • Water skiing nearby
  • Golf lessons on site
  • Golfing on site
  • Snorkeling nearby
  • Parasailing nearby
  • Hiking/biking trails on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Sailing on site
  • Boat tours on site
  • Scuba diving nearby

Spa Services

Banyan Tree Spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom

Hotel Policies

Check-in

Check-in time ends at 1 AM

Check-in time starts at 3 PM

Minimum check-in age is 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for MXN 2500.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets allowed for an extra charge of MXN 1000 per accommodation, per stay

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Fees

You'll be asked to pay the following charges at the property:

  • Destination fee: MXN 20 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 900 and MXN 1000 per person (approximately)
  • Pet fee: MXN 1000 per accommodation, per stay
  • Rollaway bed fee: MXN 2500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Banyan Tree Mayakoba
  • Banyan Tree Mayakoba Hotel
  • Banyan Tree Mayakoba Hotel Playa del Carmen
  • Banyan Tree Mayakoba Playa del Carmen
  • Mayakoba Banyan Tree
  • Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico
  • Banyan Tree Mayakoba Resort Playa del Carmen
  • Banyan Tree Mayakoba Resort

We should mention

Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • The property is a member of Preferred Hotels & Resorts.
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