Ratings based on 489 Verified Reviews

4.9 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Vacation of a lifetime

Posted Oct 17, 2017
We had the most memorable time during our family vacation at the Banyan Tree. The resort is surrounded by what can only be described as pristine natural beauty. The architecture of the resort lends to the surroundings and makes for a most harmonious experience. My 6 year old son and my mom both equally enjoyed their stay. From the moment we arrived, the staff made us feel welcomed. Our villa was gorgeous with floor to ceiling windows proving views of our private pool and the lushness of the Riviera Maya. The staff was very friendly and ensured that all our needs were met. I would definitely go back.
Comment from Hotel Management
Oct 18, 2017 by Peter Hechler, General Manager, Hotel Management
Dear guest, Thank you for your glowing feedback; it was truly a pleasure to host your holiday and It is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Excellent overall

Posted Sep 24, 2017
An incredible overall experience, including beautiful location/setting (nestled in immaculately landscaped and maintained natural mangrove complex just off of pristine beach, along with well-designed common area and villa down to fine details). Villa was fully private 3000+ sq foot two floor, two bedroom, upgraded from one bedroom, complements of Expedia and resort. Three unique restaurants at Banyan Tree, all well executed with top-notch, fresh ingredient dishes (authentic chefs in Thai, steakhouse and Italy-trained Italian), along with close access to another 10+ restaurants across the broader Mayakoba property. If/once they refine service so that fewer table visits and villa calls (a good problem to have and easily fixable -- "less can be more"; think the subtle but intuitively attentive service from the worlds best restaurants), this will be a worlds best resort destination.
Comment from Hotel Management
Sep 25, 2017 by Peter Hechler, Hotel Management
Dear SW AND VZ, Thank you for your rating and wonderful comment. We look forward to welcoming you soon. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Wonderful Experience

Posted Aug 20, 2017
Pros: Service is unparalleled ! The villa was beautiful!
Cons: More "toys" at the beach
Location: Went to Tulum, did an ATV tour and jumped into a Cenote
Spent a week with mu family of 6 at their beautiful resort. The best resort we ever stayed at. The people are so friendly, it's unreal. They called me the night before our departure and asked at what time we want our luggage picked up - that's service! We spend time at the beach, played golf, used the spa, and had dinner at all three restaurants. The food was great (yes it is pricey). On our last evening we had a BBQ at our 3 Bedroom Family Villa. Great food with a beautiful set up. We will definitely be back!
Comment from Hotel Management
Aug 21, 2017 by Peter Hechler, Hotel Management
Dear Chris, Thank you very much for your posting. On behalf of the entire staff, we would like to thank you for choosing Banyan Tree Mayakoba and we look forward to your next visit. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Extremely good service and beautiful setting

Posted Aug 14, 2017
This place is amazing! The food, the service and the whole setting is breathtaking. I fully recommend staying at Banyan Tree Mayakoba either if it is a family trip or honeymoon - it has everything Activities are close by, the beach is beautiful and I insist on the great service!!
Comment from Hotel Management
Aug 14, 2017 by Peter Hechler, Hotel Management
Dear guest, Thank you for choosing Banyan Tree Mayakoba for this vacation and we hope to share many more in the future. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 11, 2017
I liked thier service and staff The villa size is good
Comment from Hotel Management
Aug 11, 2017 by Peter Hechler, Hotel Management
Dear guest, Thank you for your great feedback and please come back soon. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from montreal

Best vacation

Posted Aug 10, 2017
Everything about our stay was incredible. The most amazing resort. I would highly recommend to anyone. Very child friendly !
Comment from Hotel Management
Aug 11, 2017 by Peter Hechler, Hotel Management
Dear Chaya., Thank you for your rating and wonderful comment. We look forward to welcoming you soon. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

Heaven on earth

Posted Aug 5, 2017
Fantastic resort, my wife and I have traveled to many resorts (ritz carlton) around the world. The Banyan Tree Mayakoba is the best place we have ever visited. The overall location and setting is very beautiful. The various staff that we encountered especially Sumi and Gilmer were fantastic. The room, beach and food choices were great. A truly once in a lifetime experience. We both will be returning for a future stay as soon as posdible.
Comment from Hotel Management
Aug 7, 2017 by Peter Hechler, Hotel Management
Dear Keith,Thank you for sharing your experiences of your recent vacation. On behalf of the entire staff, we would like to thank you for choosing Banyan Tree Mayakoba and we look forward to your next visit. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from key Largo

Simply the best.

Posted Aug 1, 2017
Our stay at the Banyan Tree was simply amazing. All the staff food was amazing as well. The room cleanliness the attention to detail is unsurpassed. This is my second stay there and this one was even better than the first
Comment from Hotel Management
Aug 2, 2017 by Peter Hechler, Hotel Management
Dear Pedro, Thank you very much for your posting. On behalf of the entire staff, we would like to thank you for choosing Banyan Tree Mayakoba and we look forward to your next visit. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Scottsdale, AZ

Relax, this place is a vacation.

Posted Jul 31, 2017
I know exactly where to start. The staff. It is breathtaking how amazing this staff is. They will remember you, they will treat you like kings and they will do this every day! Next, the villas. You can't go wrong with any villa you choose. They are all amazing. We toured the other mayakoba properties and some in tulum, this villa takes all that you want in a vacation and rolls it into a sexy burrito. If you need beach time, you can either use the cute bikes they give you to take a short ride to the beach, or simply call the front office and they will pick you up in a golf cart at your villa, take you to the beach, radio someone ahead of time that your on your way, and someone greets you at the beach on the mayakoba staff and continues the five star service before you step off the golf cart. Believe me when i say, this place has everything. With everything, comes a price. You may get a good deal on Expedia, but be prepared to pay around $75-$100 per meal unless you venture out to the city and eat. I forgot to mention, the spa. It has one out of two of the only rainforest spas in the world. It's a unique and relaxing experience. The masseuse I had was like a spider monkey bear that pulled out all the stops. I left feeling like a hit the gym for a few days. I asked for it since I got the sports massage with deep tissue. None the less: wonderful staff, amazing villas and incredible location. Book this and don't shop around!
Comment from Hotel Management
Aug 2, 2017 by Peter Hechler, Hotel Management
Dear Jin, Thank you for your wonderful comments. We are delighted that you enjoyed the natural beauty of our resort and the comfort and privacy of your villa. Thank you in particular for mentioning the attentive service provided by our people. We look forward to welcome you soon in our Sanctuary for the Senses! Kind Regards,
5 out of 5
by Andres

Posted Jul 15, 2017 on Hotels
Comment from Hotel Management
Jul 18, 2017 by Michael, Hotel Management
Dear Andres, Thank you for your rating. We look forward to welcoming you soon. Regards, Peter Hechler.