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Reviews

3.6 / 5Good
1,601 reviews

Amenities

  • Pool
  • Free WiFi
  • All inclusive
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Tres Rios Ecopark
    7 min drive
  • Popular Location
    El Camaleon Mayakoba Golf Course
    17 min drive
  • Popular Location
    Grand Coral Golf Riviera Maya
    21 min drive
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    44 min drive

Choose dates to view prices

Book online or call:

1-800-238-0767
  • Deluxe Room, Garden Area

    Room Amenities

    • Sleeps 4
    • 2 Twin Beds
    More details
  • Superior Room, Garden View

    Room Amenities

    • Sleeps 4
    • 2 Twin Beds
    More details
  • Superior Room, Partial Sea View

    Room Amenities

    • Partial ocean view
    • Sleeps 4
    • 2 Twin Beds
    More details
  • Deluxe Room, Garden View (Gold)

    Room Amenities

    • Sleeps 4
    • 2 Twin Beds
    More details
  • Suite, 1 King Bed, Jetted Tub (Emerald)

    Room Amenities

    • Sleeps 4
    • 1 King Bed
    More details
  • Suite, Pool Access, Garden View (Emerald)

    Room Amenities

    • Sleeps 4
    • 2 Twin Beds
    More details
  • Deluxe Room, Partial Ocean View

    Room Amenities

    • Partial ocean view
    • Sleeps 4
    • 2 Twin Beds
    More details
  • Deluxe Room, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    • 2 Twin Beds
    More details

About this area

Playa del Carmen

Located in Playa del Carmen, Blue Bay Grand Esmeralda All Inclusive is near theme parks and on the beach. El Camaleon Mayakoba Golf Course and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tres Rios Ecopark and Maroma Beach. Traveling with kids? Consider Xplor Theme Park, or check out an event or a game at Mario Villanueva Stadium Madrid.

Popular Location

What's nearby

  • Tres Rios Ecopark - 7 min drive
  • Punta Esmeralda Beach - 14 min drive
  • El Camaleon Mayakoba Golf Course - 17 min drive
  • Maroma Beach - 17 min drive
  • Grand Coral Golf Riviera Maya - 21 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive

Restaurants

  • Venue 1 – Serves breakfast.

About this property

Blue Bay Grand Esmeralda All Inclusive

Upscale property on the beach, with 2 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Blue Bay Grand Esmeralda All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. All 979 rooms offer WiFi, free minibar items, and balconies or patios. Other amenities available to guests include 24-hour room service, LCD TVs, and coffee makers.
Blue Bay Grand Esmeralda All Inclusive offers 979 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. LCD televisions come with pay movies.
Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides wireless Internet access for a surcharge. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
BlueBay SPA has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with hot springs/mineral springs, a spa tub, and a steam room.
The spa is open daily. Guests under 12 years old are not allowed in the spa.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Property amenities

Internet

Available in all rooms: WiFi (USD 0 per stay)
Available in some public areas: Free WiFi
In-room WiFi has a 1-device limit
WiFi in public areas is free with a 1-device limit

Parking and transportation

No onsite parking available

Food and drink

All buffet and à la carte meals, snacks, and beverages included
6 restaurants
4 bars/lounges and 1 poolside bar
24-hour room service

Things to do

2 outdoor pools
Aerobics classes
Billiards/pool table
Canoeing
Children's pool
Fitness center
Full-service spa
Kayaking
Motorized watercraft
Outdoor tennis court
Playground
Sailing
Sauna
Shopping
Spa tub
Tennis
Volleyball
Windsurfing
Yoga classes

Family friendly

2 outdoor pools
Children's pool
Dry cleaning service
Free children's club
Free cribs/infant beds
Free rollaway/extra beds
Free supervised childcare/activities
Grocery/convenience store
In-room child care (surcharge)
Laundry facilities
Playground

Conveniences

ATM/banking services
Elevator
Front-desk safe
Gift shop/newsstand
Grocery/convenience store
Library

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Languages spoken

English
French
German
Italian
Russian
Spanish

Business services

1 meeting room
Business center
Computer station

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Garden
Terrace

Spa

8 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hot springs/mineral springs
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - sports
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Spa open daily
Spa tub
Steam room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible path of travel

More

Beach towels
Designated smoking areas

Room amenities

Bedroom

Air conditioning (climate-controlled)
Blackout drapes/curtains
Ceiling fan
Free cribs/infant beds
Free rollaway beds

Bathroom

Free toiletries
Hair dryer
Shower

Entertainment

Cable/satellite channels
LCD TV
Pay movies

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Outdoor space

Balcony or patio

More

Iron/ironing board
Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Sanitation services: USD 1.50 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 per stay (1-device limit, rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No onsite parking is available.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. Free WiFi in public areas has a 1-device limit.

Property is also known as

  • Bay Blue Grand Esmeralda
  • Blue Bay All Inclusive
  • Blue Bay Esmeralda Grand
  • Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
  • Blue Bay Grand Esmeralda Playa del Carmen
  • Blue Grand
  • Blue Grand Bay Esmeralda
  • Esmeralda Blue Bay
  • Grand Blue Bay Esmeralda
  • Grand Esmeralda Blue Bay
  • Blue Bay Grand Esmeralda All Inclusive All-inclusive property
  • Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
  • Blue Bay Grand Esmeralda All Inclusive All-inclusive property

Frequently asked questions

5 - Excellent
321
4 - Good
633
3 - Okay
385
2 - Mediocre
176
1 - Poor
86
4.0
Cleanliness
3.9
Service and Staff
3.6
Amenities
3.5
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The strength point of the BB Grand Esmeralda is the personnel, friendly, ready to assist you and accommodate your needs always. The services offered is a lot and all were well managed. The only things that we not enjoy was the beaches, the sea in this area wasn't clean due to sediments.

Stayed 7 nights in Feb 2020

1/5

  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Feb 2020

3/5

  • Liked: Cleanliness, staff & service, property conditions & facilities

Overall everything was just OK. The room was nothing special, the pools were nice, but no swim up bar. Bar service was pretty quick, drinks were OK. The beach wasn’t great, big but the ocean wasn’t nice right in front of the resort. The food was good, nothing was especially amazing. My favorite part was the swing bar. My least favorite was that everyone would get up early to save a bunch of pool/beach lounge chairs that they barely used so none were available even at 9am. Also making a reservation for some of the restaurants was a pain. The favorite restaurants would fill up before 10am. Who wants to get up early on vacation? We also ran into a rather unhelpful concierge when trying to confirm our transfer back to the airport. She directed us the the Expedia rep who was not present, and another rep (with an orange company, I’m sorry I don’t remember the name - but thank you to him) was able to help us. Overall I thought it was a nice vacation because it was cheap and I went in with low expectations, but I’d try something else next time.

Stayed 5 nights in Feb 2020

4/5 Good

    This traveler didn’t leave comments with their review
    Stayed 7 nights in Feb 2020

    2/5

    • Disliked: Staff & service, amenities, property conditions & facilities

    No beach in front to swim in. Water was dirty. So disappointed with that. Difficult to make reservations for restaurants. Food was okay but not great. Long line ups to get a drink around the pool. Would not return

    Stayed 7 nights in Jan 2020

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