Ratings based on 300 Verified Reviews

4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler

Perfect mix of jungle and beach!

Posted Oct 3, 2017
It was our honeymoon! it was peaceful, lovely, wild life and sweet people! Everything we wanted and more.
Comment from Hotel Management
Oct 8, 2017 by Aracely Barragán Front Desk Supervisor, Hotel Management
Dear Anonymous, It is wonderful to hear that you have enjoyed your time at the Blue Diamond Luxury Boutique Hotel; your satisfaction is our goal. I will be a pleasure to host you for your anniversary. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel

Posted Sep 8, 2017
Wonderful experience would love to return. The staff was amazing and extremely accomodating. Enjoyed every second of our stay
Comment from Hotel Management
Sep 9, 2017 by Gabriella Cangiano, Room Division Manager , Hotel Management
Dear Guest, Thank you for taking the time to evaluate our Hotel, it's great to know that you have enjoyed your stay with us and we really hope to see you in the future, Regards, Gabriella Cangiano Room División Manager Blue Diamond Luxury Boutique Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Private Luxury

Posted Sep 2, 2017
I just returned from a 5 day stay at this beautiful resort yesterday. I'm giving this place 5 Stars because it totally deserves it. I would definitely recommend this place if you are a couple looking to turn down in your own private slice of paradise. Not much to do other than the beach (which is beautiful) & the food is just ok but I will definitely be returning to this resort. -The Resort is literally in the jungle & the views are stunning! The decor is upscale & small animals roam freely around the property. -The Rooms- Every room is a luxury suite & is stocked with everything you need for a comfortable stay. We had a Junior Patio Suite which was wonderful. The decor was lovely & outdoor space was an added bonus. The room did show a little wear & tear but it was all minor. The best thing about it was the privacy. We literally heard and saw no other guests while in our room or in our outdoor space. It created such a special & intimate environment for us. -The Staff- What can I say?!?! The staff is INCREDIBLE!! Every single person we came across was friendly, helpful & wanting to do anything possible to ensure we enjoyed our stay. No one treated us any differently because we are a lesbian couple. And, we were catered too all day everyday. A big thank you to Gabriel & Carmen at the concierge who ensured our two year anniversary was memorable by creating a special experience for us, to all of the Bellboys including Victor, Manuel at the bar & Adriana at the Spa!
Comment from Hotel Management
Oct 10, 2017 by Aracely Barragan, Hotel Management
Dear Deneisha, Thank you for having chosen to spend your anniversary stay with us, it was a pleasure to host you. It’s wonderful to hear you enjoyed your stay with us; we will pass you wonderful comments to Victor, Manuel, Adriana, Carmen and Gabriel. Please contact us whenever you decide to come back, we will be waiting for you. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from ft lauderdale florida

A tropical oasis

Posted Aug 29, 2017
Wow. What a great resort. The staff and ambiance and wow the food! First off I love that it's not buffet style because usually buffet food is just blah. Every night was a different menu and anything I mean everything on the menu is delicious. It's super quiet and exclusive if that's what you are looking for. Because it's adults only I didn't expect it to be rowdy and noisy. Our room was spectacular and they accommodated all my needs to make my birthday truly special. The staff is so professional and welcoming and super nice. The drinks are perfect the pool are perfect. I mean let me just say they truly are 5 star and my boyfriend and I will return.
Comment from Hotel Management
Sep 1, 2017 by Aracely Barragan, Hotel Management
Dear Earlyne, First of all thank you for taking the time to share your experience at the Blue Diamond Luxury Boutique Hotel. It was a pleasure to host you during your last vacation. Nothing brings us more pleasure than to know that you have enjoyed your time with us. Please feel free to contact us whenever you want to return. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from worcester

beautiful hotel set amongst the jungle lagoons

Posted Aug 27, 2017
wonderful experience set in a paradise. beautiful waterways jungles and the beach. excellent staff as well who could not be more accommodating.
Comment from Hotel Management
Sep 1, 2017 by Aracely Barragan, Hotel Management
Dear Monwar, Thank you for taking the time to share your comments about hotel, it's a pleasure to know that you are enjoyed your stay at Blue Diamond Luxury Boutique Hotel. It would be a pleasure to host you again. Regards,
5 out of 5
Recommended
for Couples
by A verified traveler from San Diego, CA

Blue Diamond in the rough!

Posted Aug 15, 2017
Pros: Views, adult only, staff and all inclusive!
Cons: Housekeeping staff were a little forgetful in stocking basics-coffee packs were missed twice, creamer and Splenda several times, toilet paper once.
Location: 6 km north of Playa del Carmen- proximity to Xplor, Rio Secreto, Xcaret. Short drive 45 min to Tulum and axel-ha. Beach sun and water sports!
The resort was beautiful, the staff extremely friendly and willing to help! Quiet and peaceful, our only disturbance was tropical storm Franklin rolling through which took out the end of the Peir. Room was comfortable and the lagoon view was mesmerizing!
Comment from Hotel Management
Aug 17, 2017 by Room Division Manager, Hotel Management
Dear Mr. Jeff, thank you for rating our Hotel, it´s great to know that you enjoyed your stay with us, I have already passed your comments regarding the restocking in your room to the department involved in order to improve this service. Once again thank you for taking your time to post your review and hope to see you back in the future. Regards, Gabriella Cangiano Room Division Manager Blue Diamond Luxury Boutique Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from delaware

Exceed expectations !!! ...Amazing

Posted Aug 15, 2017
This hotel is absolutely beautiful, the staff were great, and the food was excellent!! I loved our room we picked the level up and got the lagoon/ cenote suite. It's huge!! They left a bottle of champagne in our room to greet us. They even decorated our room in rose petals for our anniversary. The hotel itself Is small boutique style so there aren't hundreds of rooms and hundreds of people. It's perfect for couples who want to relax. It's not rowdy or party like. It's very chill, adult and relaxing which is exactly what I was looking for. All the food was amazing, and high end nothing you would expect from all inclusive. All the meals are served, no buffet. The staff are so sweet and helpful. We LOVED. Javier and Ricardo who work the bar at the pool during the day, they're amazing and so much fun. They offer a lot of activities cooking classes, cocktail classes, wine tasting, yoga, snorkeling. I also got a massage, which was amazing but expensive. The spa and gym are gorgeous!! overall I had the best time, and I don't even feel like a payed that much and it completely exceeded my expectations.....I will definitely be back next year !! ADVICE: I would bring money to tip, although it's says it's included, they work very hard and absolutely are deserving. I would book transport and excursions through Expedia, it's so much cheaper I brought my Apple TV ...BEST IDEA EVER! BOOK IT, have fun!
Comment from Hotel Management
Aug 16, 2017 by Front Desk Supervisor, Hotel Management
Dear Daria, On behalf of all our staff and management I would like to thank you for posting your review about your recent stay at Blue Diamond Luxury Boutique Hotel. It's extremely gratifying to read that you not only enjoyed your stay, but that we were able to exceed your expectations. Javier and Ricardo will be proud to hear that they left such an impression on you, and were highlights in your stay. It will be our pleasure to host you again soon, please feel free to contact us should you need anything. Best Regards, Aracely Barragán
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 30, 2017
Beautiful grounds. Excellent service. Exceptional vacation.
Comment from Hotel Management
Jul 31, 2017 by Aracely, Hotel Management
Dear Anonymous, First of all thank you for having spent your vacation here with us at the Blue Diamond Luxury Boutique hotel. It is wonderful to hear that you enjoyed your time with us. We look forward to being able to host you again. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2017
Wait staff were top notch! Very relaxing, friendly atmosphere.
Comment from Hotel Management
Jul 31, 2017 by Aracely, Hotel Management
Buenas Tardes, First of all thank you for having spent vacation with us at the Blue Diamond Luxury Boutique hotel. It is wonderful to hear that all of our hard work has paid off vacation was relaxing. We look forward to being able to host you again. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic!!!

Posted Jul 27, 2017
It was amazing! The stuff was very friendly! The suites was spacius and very nice decorated! The white sandy beach was perfect! The offered activies were great, sailing, snokerling etc.. The food was delicius.. The SPA was relaxing.. The best thing was the location. The resort is built inside a jungle.. You could see igouanas walk infront of you.. Monkeys climbing to palm trees to cut coconuts.. crocodiles inside the lakes.. and alot of birds fly in the sky.. This feeling I will never forget.. It is the best place to relax!!!
Comment from Hotel Management
Jul 31, 2017 by Aracely, Hotel Management
Buenas Tardes Vasileios, First of all thank you for having spent your vacation here with us at the Blue Diamond Luxury Boutique hotel. It is wonderful to hear that all of our hard work has paid off and you enjoyed your room, the beach, the staff, the food activities and our lovely nature. We look forward to being able to host you again. Best Regards,