Catalonia Playa Maroma All Inclusive

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Private beach, white sand
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers

Overview of Catalonia Playa Maroma All Inclusive

Catalonia Playa Maroma All Inclusive

4 out of 5

3.9/5 Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Carr Fed 307 Chetumal Pto Juarez km306, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationMaroma Beach2 min walk
  • Popular LocationEl Manglar Golf Course8 min drive
  • Popular LocationTres Rios Ecopark18 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)40 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Catalonia Playa Maroma All Inclusive is on a private beach. Quinta Avenida and Calle Corazón are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Maroma Beach and Playa del Carmen Main Beach. 3D Museum of Wonders and Yucatek Divers are also worth visiting.

What's nearby

  • Maroma Beach - 2 min walk
  • El Manglar Golf Course - 8 min drive
  • El Camaleon Mayakoba Golf Course - 16 min drive
  • Tres Rios Ecopark - 18 min drive
  • Grand Coral Golf Riviera Maya - 19 min drive

Restaurants

  • El Pajarito — 1 min walk
  • Toscana — 1 min walk
  • Terrace Tapas Lounge & Bar — 11 min walk
  • Burger Stop — 18 min walk
  • Cirque Du Soleil Joya — 7 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

About this property

Catalonia Playa Maroma All Inclusive

4-star property near Maroma Beach
Catalonia Playa Maroma All Inclusive provides amenities like free WiFi and 4 bars. Indulge in a sports massage, a body scrub, and a body wrap at Alegria Spa, the onsite spa. Be sure to enjoy a meal at any of the 7 onsite restaurants, which feature international cuisine and garden views.
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking and valet parking
  • A 24-hour front desk, a water dispenser, and a porter/bellhop
  • A playground, a gift shop, and a front desk safe
  • Guest reviews speak well of the beach locale and helpful staff
Room features
All guestrooms at Catalonia Playa Maroma All Inclusive have thoughtful touches such as air conditioning and free stocked minibars, as well as amenities like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 36-inch plasma TVs with cable channels
  • Coffee/tea makers, daily housekeeping, and desks

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 7 restaurants and 1 coffee shop/café
  • 4 bars/lounges and 1 swim-up bar
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Full-service spa
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • No elevators
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Spanish

Outdoors

  • Garden
  • Lifeguards on site
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower

Entertainment

  • 36-inch plasma TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Please note: Guests require a ticket to access each a la carte restaurant. Tickets are provided at check-in, based on length of stay. Tickets cannot be purchased.

Renovations and closures

The following facilities or services will be unavailable from January 6 2021 to December 31 2021 (dates subject to change):
  • Children's club

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 30 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 18 years old are not allowed in the spa without adult supervision
Guests under 18 years old are not allowed in the spa

Property is also known as

Catalonia Playa Maroma All Inclusive All-inclusive property
Catalonia Playa Maroma All Inclusive Playa del Carmen
Catalonia oma Inclusive inclu
Catalonia Playa Maroma All Inclusive Playa del Carmen
Catalonia Playa Maroma All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 223 out of 530 reviews
5 - Excellent 42%
Rating 4 - Good. 156 out of 530 reviews
4 - Good 29%
Rating 3 - Okay. 70 out of 530 reviews
3 - Okay 13%
Rating 2 - Poor. 48 out of 530 reviews
2 - Poor 9%
Rating 1 - Terrible. 33 out of 530 reviews
1 - Terrible 6%

4.3/5

Cleanliness

4.2/5

Staff & service

3.8/5

Amenities

4.1/5

Property conditions & facilities

3/5 Okay

Traveled with family
This was my third time at this resort. It got worse since my last stay. Guest services people were not working at all. They used to go around and asking people how is their experience and would fix any issues. This time no upgrade, no pass to premium restaurant, no gifts, no attention to repeating customer. The room was not cleaned multiple times, drinks in the fridge were not replaced. Lines in restaurants were so long that they would not even put you on the wait list. At some point lamp post broke by the pool and was on the floor for days before it was noticed. I think personnel was working hard, but definitely it was not enough of manpower. Food was hit or miss every day. One day management was visiting and inspecting the hotel, that day food was the best. Masking rules are annoying. Juice bar was very good. Beach was good. Due to the 12 days of constant rain the property was flooded.
Stayed 14 nights in Nov 2021

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We spend 11 nights and it was perfect even when most days were raining . The views and the jungle feel was amazing. The food was great, I enjoyed the Mexican restaurant. The staff works very hard and always attentive with the guests. The beach was beautiful perfect sand and clean. Yet , I do believe the owners need to invest in keeping up with the resort doing repairs here and there. The outside restrooms were linking badly from the storms. The staff did an amazing job keeping everyone entertain always offering you drinks.
Stayed 11 nights in Nov 2021

3/5 Okay

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was friendly. Very close to the beach
Stayed 3 nights in Nov 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 4 nights in Nov 2021

3/5 Okay

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was my second time here. I came with friends and we enjoyed.. I will say the first time was better. Food could be better. The entrainment team is great. The clean was great. Hotel need to do more updates. Nazario, Marcos and Diego at the bar were awesome they made our vacation fun!!! They always happy and talked to us. Some of the staff was always with angry face. At time Customer service desk everytime I ask for something they give me an excuse. Sandra at grill station at pajarito was wonderful!!! Very sweet.. I will say. If you don't have privilege u may b treated less by certaint workers... But we made it fun. The food at restaurant was great. The garden was always beautiful! And housekeeping was very efficient. Check in and check out was easy too. I felt safe.
Stayed 7 nights in Nov 2021