Ratings based on 2,455 Verified Reviews

4.0 out of 5
79% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Alsip, IL

Great Experience!

Posted Jan 16, 2018
Pros: Everything! The food was great!
Cons: Nothing.
Location: Playa Del Carmen technically Riviera Maya. Swim with the dolphins is about 50 minutes away.
This was our first family vacation in quite a while. We booked through Expedia. We upgraded to the platinum package. The check in was easy. The staff was excellent! The food was great! There were plenty of options to eat. They even accommodated my daughter who is gluten-free. There was always something to do. Live music at night after the shows in the theater. We loved going to the beach during the day and even walking along the shore at night. There are three swimming pools. Lots of fun either with exercising in the water to water volleyball. I didn't even mention the ice cream shop! Yum!! We loved this place and would like to return soon!
3 out of 5
by A verified traveler from VANCOUVER, CANADA

GRAND PRINCESS :(

Posted Jan 7, 2018
Pros: The Villa, and Staff
Cons: FOOd, FOOD, FOOD, beach
We stayed in a Villa which was great. However the beach was the worst beach we have ever been at. It was full of rock, after rock. The food was horrible as well. The staff was great, and very helpful. Also, the resort offered very little things to as far as excursions go...
Comment from Hotel Management
Jan 9, 2018 by Miguel., Hotel Management
We really thank you for your feedback. There is always is room for improvement.
5 out of 5
Recommended
for Everyone
by A verified traveler from Red Deer, AB

What a Great Resort

Posted Jan 6, 2018
I cant say enough good things about spending my Christmas week at this Resort! Arriving at 8 AM, I was treated to friendly and helpful staff, although it was too early to check-in, I was able to store my bags and change and have full access to all the amenities. When I did check-in in the afternoon, I was upgraded to a Platinum room with 2 Jacuzzi tubs(1 was on the patio) which included a fully stocked bar fridge replenished daily. It was a large and well laid out Resort in great condition and well maintained with lots of staff and no lineups. I can highly recommend this Resort!
Comment from Hotel Management
Jan 12, 2018 by Miguel, Hotel Management
Muchas Gracias!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location Relaxing Atmosphere

Posted Jan 3, 2018
Overall a great place to have a relaxing vacation. The resort is close to many of the areas attractions. Would revisit.
Comment from Hotel Management
Jan 10, 2018 by miguel, Hotel Management
gracias!
3 out of 5
by A verified traveler from WI

Nice place, missing aspects that quality as 4star

Posted Jan 2, 2018
Check in and out was a joke. Didn’t even offer to show us our room in a map, tell us where to find WiFi passwords and kept asking me which room I was in. I finally said, why don’t you look it up. We had to find out room, it’s a big place. Food is definitely just ok. They try but having to wait 6-12 people to get pasta or omlets each time is ridiculous. Specially when traveling with kids and pasta is a staple. Not asked about our stay when checking out, just here’s your ticket for the baggage men. Then there’s the bed/pillows. The pillows were seriously 1 star! I haven’t had such hard pillows ever. I ended up putting one of the chair back cushions in a pillow case cover. I do like the pools, music, large gathering area and kids amenities.
Comment from Hotel Management
Jan 9, 2018 by Miguel, Hotel Management
We really thank you for your feedback. There is always is room for improvement.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York city

Great hotel nice beach

Posted Jan 2, 2018
The hotel was fantastic the staff was great from March at check in to Miguel the Concierge to lipida the hostess at the platinum section. Beach was nice a little rocky and sometimes a little sewed but warm. I recommend up grading to platinum if available we got platinum service by booking through Expedia.
Comment from Hotel Management
Jan 12, 2018 by Miguel , Hotel Management
Muchas Gracias
1 out of 5
by A verified traveler from Boston MA

A total disappointment.

Posted Jan 2, 2018
We had a terrible exporence and would need hours to go over and over to explain with words. Definitely not coming back!
4 out of 5
Recommended
for Everyone
by A verified traveler

A nice place to stay.

Posted Jan 1, 2018
Pros: The room was big. The food was good.
Cons: More frequent rides to the front. More eating places near the water. Room services at all hours. Drink and a towel on arrival. Free local calls.
We enjoyed our visit. It was nice and everything was great.
Comment from Hotel Management
Jan 15, 2018 by Miguel, Hotel Management
Gracias!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Great resort, close to the beach

Posted Dec 28, 2017
Pros: We really enjoyed the friendly staff, the good food in the reservation restaurants, the landscape, and the rooms.
Cons: The staff should not throw the toilet trash can contents in the toilet.
Location: Great location, very close to Xplor! and other "extreme" activities in the area.
Good location to stay with the family. Friendly staff. Lots of activities. The rooms in the family club are very satisfying - not the uber high end design type. The only downside is the ocean in that section - because of the way this ocean section is formed, the water are not the turquoise color that you are expecting from a Mexican riviera, and there are no big waves to catch even on a day where near by beached (Tulum for example) would have nice waves. This might be good for families with smaller kids.
Comment from Hotel Management
Jan 12, 2018 by Miguel , Hotel Management
Muchas gracias!
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful resort with wonderful staff

Posted Dec 28, 2017
The actual beach itself was wonderful but the water was brown, lots of seaweed and so many stones it was very difficult to enter into and out of the beach without hurting feet. I would not come to this resort again only because of that.