Hacienda Real del Caribe

Photo gallery for Hacienda Real del Caribe

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Minibar, in-room safe, desk, laptop workspace

Overview of Hacienda Real del Caribe

Hacienda Real del Caribe

3.5 star property

4.0/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Bar
  • Room service

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
Calle 10 entre 5a y 12, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach4 min walk
  • Popular LocationMamitas Beach Club9 min walk
  • AirportPlaya Del Carmen, Quintana Roo (PCM)2 min drive

Choose dates to view prices

About this area

Playa del Carmen

Hacienda Real del Caribe is located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, and is in a shopping district and near the beach. Playa del Carmen Maritime Terminal and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Guests appreciate the hotel's central location.

What's nearby

  • 3D Museum of Wonders - 1 min walk
  • Quinta Avenida - 1 min walk
  • Central Square - 3 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Mamitas Beach Club - 9 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • Senor Taco - 2 min walk
  • Eatitaly - 3 min walk
  • Madrez! Cafe - 3 min walk
  • Casa Mediterranea - 3 min walk
  • Dirty Martini Lounge - 3 min walk

About this property

Hacienda Real del Caribe

3.5-star Playa del Carmen hotel in Downtown Playa del Carmen, walk to Quinta Avenida
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a rooftop terrace, a coffee shop/cafe, and concierge services are onsite. All 58 rooms boast deep soaking tubs and offer sitting areas and plasma TVs. Minibars, room service, and free local calls are among the other amenities available to guests.
Hacienda Real del Caribe offers 58 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. 43-inch plasma televisions come with cable channels.

Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • Italian
  • Portuguese
  • Spanish

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Stair-free path to entrance
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 43-inch plasma TV
  • Cable channels

Food and drink

  • Minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Early check-in subject to availability
Early check-in fee: USD 20
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open Monday - Sunday (7:00 AM - 6:30 AM)
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to June 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 65 per vehicle (one-way)
  • Airport shuttle fee per child: USD 25 (one-way), (from 1 to 7 years old)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Hacienda Real Caribe
Hacienda Real Caribe Hotel
Hacienda Real Caribe Hotel Playa del Carmen
Hacienda Real Caribe Playa del Carmen
Hacienda Real Caribe l Carmen
Hacienda Real del Caribe Hotel
Hacienda Real del Caribe Playa del Carmen
Hacienda Real del Caribe Hotel Playa del Carmen

Frequently asked questions

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 209 out of 573 reviews
5 - Excellent 36%
Rating 4 - Good. 226 out of 573 reviews
4 - Good 39%
Rating 3 - Okay. 83 out of 573 reviews
3 - Okay 14%
Rating 2 - Poor. 30 out of 573 reviews
2 - Poor 5%
Rating 1 - Terrible. 25 out of 573 reviews
1 - Terrible 4%

4.2/5

Cleanliness

4.1/5

Staff & service

3.9/5

Amenities

4.0/5

Property conditions & facilities

4.3/5

Eco-friendliness

3/5 Okay

Liked: Cleanliness, staff & service, amenities
The grounds and pool area were very nice. The bedrooms were pretty outdated though. The bedding was old and worn but seemed clean and. The beds were hard as a rock!
Stayed 1 night in Apr 2022

5/5 Excellent

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice place to stay and affordable
Stayed 1 night in Feb 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for the money. Close to the beach, shops, Walmart, entertainment, etc. Will book again if I find myself in Playa del Carmen.
Stayed 8 nights in Feb 2022

2/5 Poor

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Very nad experience
The quality of the Internet is not acceptable. I suppose I had the worst Internet ever. Impossible to book our bus tickets, or make online check-in for the flights of my family, because I got permanently disconnected or the pages stuck. In the end I had to go to the bus terminal, in order to book our tickets. - Next: Breakfast was supposed to be included in the room rate for 2 adults and one kid. We were supposed to get tickets for the breakfast at check-in, which we did not. So the first morning sitting at breakfast, the waiter asked us for the tickets. So I had to get up again and go to the reception and ask for the tickets. The receptionist - very unfriendly - told me, that we qualified only for 2 breakfasts per day, which I denied, but he insisted and what ever I explained to him - he refused to accept a 3rd breakfast for our party. It was a bad discussion and I finally had enough and left with just 2 tickets. We made an order from the a la carte menu for the 7 year-old, knowing, that we had to pay for it. The moment we received our breakfast, the receptionist showed up, telling me, that he was wrong, and we were supposed to get 3 breakfasts - I didn't want to talk to him anymore, being so rude before, but he did not even want to accept this and wanted to talk. This person was so un-professional! Plus: You must sign for several things (like towels, remote control and more) but I had to ask 5 times to finally get the towels, or twice for the remote control.
Stayed 2 nights in Feb 2022

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Property is really showing its age although the staff does a great job at keeping it tidy and clean. We have stayed here before and have said before, they need an ice machine, i got frustrated having to buy a bag of ice just to cool down a drink,use a few cubes then watch the rest melt.
Stayed 10 nights in Jan 2022