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Outdoor pool
Outdoor pool
Outdoor pool
Minibar, in-room safe, desk, laptop workspace

Guest reviews

3.9 out of 5 Good
457 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air Conditioning
Spa
Restaurant
Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Map

Explore the area

Popular LocationNuestra Senora del Carmen Catholic Church3 min walk
Popular LocationCentral Square3 min walk
Popular LocationPlaya del Carmen Main Beach4 min walk
AirportPlaya Del Carmen, Quintana Roo (PCM)2 min drive

Choose dates to view prices

  • Standard Room

    4.3/5 guest room rating

    Room amenities

    • 65 sq ft
    • City view
    • Sleeps 4
    • 1 Queen Bed OR 2 Queen Beds
    More detailsStandard Room

About this area

Playa del Carmen

Located in Playa del Carmen, Hacienda Real del Caribe is in the city center and near the beach. Playa del Carmen Maritime Terminal and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Guests appreciate the hotel's central location.
Visit our Playa del Carmen travel guide
View in a map
Popular Location

What's nearby

  • Nuestra Senora del Carmen Catholic Church - 3 min walk
  • Central Square - 3 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Playa del Carmen Maritime Terminal - 11 min walk
  • Pier Navega - 11 min walk

Getting around

  • AirportCancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • MAGNOLIAS — 1 min walk
  • Dirty Martini Lounge — 3 min walk

About this property

Hacienda Real del Caribe

3.5-star Playa del Carmen hotel in Downtown, walk to Quinta Avenida
A full-service spa, a restaurant, and an outdoor pool are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a coffee shop/café, and a rooftop terrace are onsite. All 58 rooms boast deep soaking tubs and offer sitting areas and plasma TVs. Guests will also find minibars, room service, and coffee makers.
Hacienda Real del Caribe offers 58 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. 43-inch plasma televisions come with cable channels.

Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa, DHARMAS. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages.

The spa is open select days.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited parking spaces
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)

Food and drink

  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Room service available

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • Italian
  • Portuguese
  • Spanish

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Thai
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Stair-free path to entrance
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan
  • Linens

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 43-inch plasma TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open Monday - Sunday (7:00 AM - 6:30 AM)
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)
  • Shuttle services

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 65 per vehicle (one-way)
  • Airport shuttle fee per child: USD 25 (one-way), (from 1 to 7 years old)
  • Early check-in fee: USD 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hacienda Real Caribe
Hacienda Real Caribe Hotel
Hacienda Real Caribe Hotel Playa del Carmen
Hacienda Real Caribe Playa del Carmen
Hacienda Real Caribe l Carmen
Hacienda Real del Caribe Hotel
Hacienda Real del Caribe Playa del Carmen
Hacienda Real del Caribe Hotel Playa del Carmen

Frequently asked questions

Can I cancel my reservation for free at Hacienda Real del Caribe and receive a full refund?
Yes, Hacienda Real del Caribe offers free cancellation on select room rates, because flexibility matters! Please refer to Hacienda Real del Caribe cancellation policy on our site for more details about any exclusions or requirements.
Does Hacienda Real del Caribe have a pool?
Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 PM.
Is Hacienda Real del Caribe pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hacienda Real del Caribe?
Limited spots are available.
What time is check-in at Hacienda Real del Caribe?
Check-in is from 3:00 PM–anytime. Early check-in is available for a fee of USD 10 (subject to availability).
What time is check-out at Hacienda Real del Caribe?
Check-out is at noon.
Does Hacienda Real del Caribe provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 65 per vehicle, one-way, applies.
Where is Hacienda Real del Caribe located?
Located in Downtown, this spa hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach Club and Playa del Carmen Maritime Terminal are also within 15 minutes.
3.9
Good
5 - Excellent
149
4 - Good
191
3 - Okay
74
2 - Poor
22
1 - Terrible
21

4.2/5

Cleanliness

4.0/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Traveled with group, Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, friendly staff, and perfect location! The AC in our room didn’t work, so I reported the problem, and within 15 mins a employee was there to check it out.
Stayed 3 nights in Aug 2020

1/5 Terrible

Traveled with family
Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2020

5/5 Excellent

Business traveler, Traveled with family
Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
Location Is Good..Bath Tub was not clean..they came to do the room pretty late around 5 p.m...I was resting and did not want to leave the room at the time..checking out was not friendly..
Stayed 2 nights in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

3/5 Okay

Traveled with group
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
Mucho ruido !! Hasta las 4 am y la cerradura de la puerta estaba mal. Se metía todo el ruido
Stayed 1 night in Jan 2020

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