Ratings based on 324 Verified Reviews

4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania, PA

Very clean hotel

Posted Jun 30, 2017
The hotel was pretty standard, it had everything you needed. The staff was great when you needed something. Rooms were cleaned thoroughly. The housekeeping was exceptional! The resort was 15 minutes from the beach and close to all local shops and malls. The Wi-Fi was not very good at all, it did not reach the room. Often times we had today out on the balcony to get signal. There were mosquitos in the lobby area at night also. Overall our stay was great.
Comment from Hotel Management
Jul 1, 2017 by Fabiola , Hotel Management
Thank you for your comments, We hope to see you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from denver colorado

Very clean nice hotel

Posted Jun 11, 2017
Well worth your money , nice clean and very new hotel , its easy to find and its one block away from main street and 3 blocks from the beach, nice floors , air conditioning, and clean good smelling beds. 5 star for me
Comment from Hotel Management
Jun 12, 2017 by hotel plaza playa, Hotel Management
Makes us happy that you have enjoyed your stay at hotel plaza playa. Your opinion is very important to us ;)
4 out of 5
Recommended
for Everyone
by A verified traveler from dallas

Nice hotel

Posted Jun 5, 2017
Clean...nice staff. Definitely not at all an all inclusive. Recommended for sleeping and venturing out all day. Beds are nice. Spacious room setting.
Comment from Hotel Management
Jun 12, 2017 by HOTEL PLAZA PLAYA, Hotel Management
We appreciate your preference. your opinion is very important for us
5 out of 5
Recommended
for Everyone
by A verified traveler from wEST pALM bEACH

it was GREAT .......

Posted May 31, 2017
Pros: EVERYTHING
Cons: Phone in the Room ....
Location: Great Location ....
Excellent Hotel well Located The BEST ...... Best Hotel very Quit ....
Comment from Hotel Management
Jul 1, 2017 by Fabiola, Hotel Management
Thank you for your comments, We hope to see you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel

Posted May 18, 2017
This hotel is very nice for the price. The only complaint I have is that the wifi did not work very good. We had a very nice stay and the breakfast next door was amazing. I have stayed at two other affordable hotels in Playa and this was the best one. Staff was great and the room very clean.
Comment from Hotel Management
Jul 1, 2017 by Fabiola , Hotel Management
Thank you for your comments, We hope to see you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from OC CA

Location's everything

Posted May 7, 2017
Location's great! 5 min Walking distance to restaurants like: el nativo, el fogón, las quekas & bisquets de Obregón. 10 min walk to 5ta avenida. The only reason I did't give 5⭐️ It's because there is a food distribution center in front of the hotel and can be noisy early morning. Other than that it's great and cheap!!
Comment from Hotel Management
Jul 1, 2017 by Fabiola , Hotel Management
Thank you for your comments, We hope to see you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA, USA

Clean, bright & modern hotel.

Posted May 6, 2017
Fabrioa is really nice & helpful. Hotel is very clean & well maintained. ( remember to request room 2-9 & 27-34, or it might be noisy due to close to street)
Comment from Hotel Management
Jul 1, 2017 by Fabiola , Hotel Management
Thank you for your comments, We hope to see you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from VA

Love this hotel

Posted Mar 29, 2017
Pros: location, clean, fridge
Very nice and clean hotel. It's located about 10-15 min from the beach. Close by, less then 1 min, lots of good restaurants, a small market with fresh fruits, veggies, meat and other staff, also a big supermarket. Around 2 -3 blocks away, ADO station to Cancun airport, the bus doesn't stop there in the way to Plays. Hotel has AC, TV with cable channels, small fridge. It provides bottle water. It doesn't include breakfast, we bought some staff on the market or supermarket, and had delicious breakfast in the room. You can also buy a breakfast next door care for 80 pesos (4.5$). Would recommend.
5 out of 5
by Alejandro

This traveler left a rating score only Posted Mar 22, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Grand Rapids, Michigan

Excellent stay for my wife and I.

Posted Feb 24, 2017
Pros: clean, convenient, cheap
Cons: TV in our room didn't work, we did not care.
Location: Location is nice. There is a produce distributor across the street so there is some truck traffic, no problem. Easy walking to everything.
This hotel is in town in a good neighborhood about a fifteen minute walk (pleasant) from the sea. The owners are lovely, pleasant hosts that take a significant interest in your comfort. The beds are great and the room is clean and well-maintained. We will stay here again when in Playa. Very good lodging value. Thanks Ziegfrieto (sp) Kris Johnson Michigan