Ratings based on 695 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from York PA

Very nice hotel right on the beach.

Posted Apr 18, 2017
Pros: Everything
Location: Never left the place
Great time, staff very helpfull. great room, food not bad.
Comment from Hotel Management
Apr 22, 2017 by Quality Manager , Hotel Management
Thank you for sharing your vacation experience at IBEROSTAR Grand Hotel Paraiso with other travelers. We were happy to know that our staff was very helpful, you enjoyed your room and our food was to your liking. We hope to have the opportunity to welcome you back once again. Best regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Philadelphia

2ND!! Time and will go back as soon as possible.

Posted Apr 17, 2017
Pros: Room, Staff, Food, and Everything!!
Cons: Wi-Fi
Location: Anything you want to do is within 30-60min drive, we did a fishing trip and a yacht cruise both were fantastic
I have stayed at several all different types of resorts and this is the first one I returned to and was not disappointed. The food is great the staff is beyond wonderful. Miguel, Angel, Fernando, many others I am forgetting and my favorite Oscar (Good Luck with your future plans but hate to see you go). The turn down service was unreal as our room was spotless the whole week. Staff alone makes this resort worth it and I will definitely be returning. Thank You again for a wonderful trip.
Comment from Hotel Management
Apr 22, 2017 by Quality Manager , Hotel Management
Thank you for allowing us through your comments to know your experience. We thank you for having had the opportunity to host your vacations once again. We feel very flattered with your words and knowing that we have been able to meet your expectations in such a way that you want to return very soon. Rest assured that we will be waiting for you again for another spectacular vacation in this home. Best regards,
4 out of 5
Recommended
for Couples
by A verified traveler from Phila.

Posted Mar 29, 2017
Cons: FOOD!!!!!!!!!
I like it.. in general. Food prepare for should be batter!
Comment from Hotel Management
Apr 10, 2017 by Quality Manager , Hotel Management
It has been a pleasure to welcome you to IBEROSTAR Grand Hotel Paraiso. We are glad you enjoyed your stay with us. Likewise we thank you for your kind words about the food that will be forwarded to our Executive Chef for his consideration and improvement that will allow our guests to have a better experience in their vacations with us. We look forward to welcoming you on your next visit to Mexico. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

Nice hotel with excellent golf course

Posted Mar 18, 2017
Hotel is very clean, luxurious and well maintained. Foods are best ever I've had in Cancun hotels. Nice golf course. Nice indoor pool and jacuzzi. A little bit pricy but worth. Only cons is that bathroom floor is too slippery. Elderly people should be very careful. Also our ride SuperShuttle was terrible. Best day wasn't that bad. I don't know why Expedia has that company as a transportation
Comment from Hotel Management
Apr 10, 2017 by Quality Manager , Hotel Management
Thank you for sharing your experience through Expedia that will surely help other travelers who are thinking of visiting the Riviera Maya to stay with us. We love to read that you enjoyed your dining experience as well as our facilities. We hope to see you again soon. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Roswell, GA, USA

Royal Treatment

Posted Mar 17, 2017
I felt as if the incredible staff at Iberostar Grand Hotel Paraiso treated us like royalty. Because of this, I would like to personally thank Mauricio from the front desk; our concierge Mauro; our housekeeping ladies Luz and Alejandra;, our restaurant waiters Marcos, Cesar, Victor, Angel, Hernan, and Heliazar; our beach waiters Aldo and Jonathan; chefs Olivia, Luis, and Eduardo; and Stephanie. The trip was indeed magical, and we will hopefully return very soon! Gracias!
Comment from Hotel Management
Apr 10, 2017 by Quality Manager , Hotel Management
Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. We hope to see you again soon. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta GA

Excellent 5 star hotel on beach

Posted Mar 12, 2017
This hotel exemplifies five star service and comfort very clearly The service is superb the staff very well-trained and friendly and the facilities are magnificent The food was excellent also Nothing bad to say about this place
Comment from Hotel Management
Mar 25, 2017 by Quality Manager , Hotel Management
Thank you for your kind words in this review that you share with other travelers. It is an honor to know that our facilities and the service of our staff has been to your liking as well as the quality of food in our various restaurants. We will be looking forward to welcome you once again. Kind regards,
5 out of 5
Recommended
for Couples
by A verified traveler

Excellent first time all inclusive experience

Posted Mar 1, 2017
Was looking for a luxurious relaxing vacation for my significant other and I to which Iberostar Hotel Grand Paraiso delivered. Provided a great deal on a secluded villa which was very impressive. The hotel staff were amazing with their attentiveness and service. At no time did I regret my decision to stay here.
Comment from Hotel Management
Mar 2, 2017 by Quality Manager , Hotel Management
We appreciate the time you took to share your experience on your stay among us. We are honored to read you had a wonderful relaxing vacation at our hotel and that you liked your room and the service provided by our staff. We will love to be able to welcome you back soon. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Fantastic!

Posted Feb 18, 2017
This was our third visit to this resort. Once again, we were impressed with the friendliness of the staff. The entire resort is beautifully maintained. The variety of food choices is excellent. We will be going back next year!
Comment from Hotel Management
Mar 2, 2017 by Quality Manager , Hotel Management
It is great to hear that we have been part of so many journeys that you have taken. We hope that you will stay with us several times more on your next trips. Our staff are always ready to welcome you. Thank you for your loyalty and trust. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from va

Very clean hotel and good golf course golf green

Posted Feb 15, 2017
Very good service and friendly I recommend this resort golf green is excellent condition
Comment from Hotel Management
Feb 28, 2017 by Quality Manager , Hotel Management
Thank you for having chosen us for your vacations. We are very happy to read we were able to meet your expectations. We will be looking forward to welcoming you back in the near future. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Quiet and nice environment.

Posted Feb 11, 2017
Excellent vacation. Good food and service. Well maintained. Very kind staff
Comment from Hotel Management
Feb 28, 2017 by Quality Manager , Hotel Management
We want to thank you for sharing your review on this social network and allowing us to have you with us. We are very happy to know that you have enjoyed your stay through the service of our staff and our facilities. We will be happy to be your holiday destination again in the near future. Best regards,