Ratings based on 767 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from St Augustine

Great Getaway

Posted Dec 10, 2017
Pros: Most all the staff had a good command of English but even those who did not were "way helpful" in trying to figure out what we wanted or needed.
Cons: A heated pool in the Villa's would be fantastic.
Location: Liked the Hotel so much we never left the grounds.
The Hotel facilities, room, food, service were all top notch. Everyone seemed to go out of their way to take care of us and make our stay enjoyable. We stayed in one of the Villa's (spacious and well appointed) ... very quiet and walk able to the rest of the hotel.
Comment from Hotel Management
Dec 13, 2017 by Quality Manager, Hotel Management
We would like to mention that we really appreciate the time you have invested on sharing your most recent experience at our hotel. We are more than glad to read that you enjoyed your stay with us at the Villas and that you found our staff to be friendly and attentive at all times. Our team is committed to our guests’ complete satisfaction who strives every day to exceed our guests’ expectations. Your opinion is really important for us and we will take your kind suggestions into consideration for further investment, thank you for letting us know about it. We hope to welcome you again to the hotel in a near future. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel

Posted Dec 6, 2017
I am a returning guest to this hotel and I love it but this year I’ve noticed that the services are declining compared to the previous years and I am very sorry to see this happening!
Comment from Hotel Management
Dec 7, 2017 by Quality Manager, Hotel Management
First of all, we would like to thank you for taking the time to share your sincere opinion on your recent experience with us. We are truly disappointed to read about your perception on the quality of our service, thank you for bringing your concerns to our attention, they help us improve our service. We will share your feedback with all our departments and we will give it an appropriate follow-up. We hope you can consider staying with us again so we can show you our commitment to our guests’ satisfaction. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing Hotel

Posted Dec 5, 2017
Pros: Everything.
Cons: Better Music
Food, Staff and grounds all excellent. Music could be a little more upbeat.
Comment from Hotel Management
Dec 7, 2017 by Quality Manager, Hotel Management
We want to thank you for sharing with us your great comments about your recent stay. It has been a pleasure to welcome you and we are proud to read that you really enjoyed every moment of your stay. Thank you as well, for your suggestion regarding the choice of the music. We hope to have the chance to see you again at the hotel for another excellent vacation. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from westchester NY

Rest and relaxing

Posted Dec 3, 2017
2nd visit. Great beach and pool. Food is very good for all inclusive with Many choices. Staff is great and can't do enough for the quests. Rooms are spacious and comfortable.
Comment from Hotel Management
Dec 6, 2017 by Quality Manager, Hotel Management
Thank you for sharing your recent experience at our hotel and for your invaluable loyalty. We are really contented to know that your stay was wonderful and that the service from our staff fulfilled all your needs. Thank you as well for highlighting our gastronomic variety, pools, beaches and accommodation. We really hope to welcome you back for another great experience. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyed our vacation

Posted Dec 3, 2017
The staff are top notch and attend to any need one may have. The food was outstanding and the resort kept very clean. Will go back!
Comment from Hotel Management
Dec 6, 2017 by Quality Manager, Hotel Management
We would like to thank you for sharing with us your kind words about your recent stay at our resort. It has been our pleasure to welcome you to the hotel and it is gratifying to know that our outstanding and friendly service went beyond your expectations. We look forward to welcoming you back for another wonderful experience. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

The best all inclusive

Posted Nov 28, 2017
The number one reason why I loved Iberostar Grand was the amazing attention giving to guests with food allergies. I had the pleasure of meeting Olivia, my personal chef, the first day I arrived. Olivia met me at every restaurant I had a reservation in to help me navigate the menu to choose gluten free choices. If I wanted something that was not on the menu or at the buffet, she would make it for me right then and there! She did this for 7 days with a huge smile on her face and the utmost patience and professionalism! For this alone I give Iberostar 5 stars! But, there was so much more to love; the pool was gorgeous, the suites were lush, the food sublime! We plan on returning next November for sure!!!
Comment from Hotel Management
Dec 2, 2017 by Quality Manager, Hotel Management
First of all, we would like to express our sincere appreciations for the time you have invested on sharing your comments about your most recent stay with us. With great pleasure we read that you enjoyed every part of your stay specially the excellent service of Olivia. We are proud to have her in our team and she is a truly member of IBEROSTAR Grand Paraiso. We will share your praising words with our Management and that her job will be certainly recognized. We hope to have the chance to welcome you back in the near future for another great vacation at the Riviera Maya. Kind regards,
3 out of 5
by A verified traveler from Scottsdale AZ

Ok Hotel but not a 5 star. I’d rate it a 4 star.

Posted Nov 21, 2017
Pillows not comfortable to sleep on. A 5 star should have quality pillows.
Comment from Hotel Management
Nov 22, 2017 by Quality Manager, Hotel Management
First and foremost, we would like to thank you for sharing with us your sincere opinion about your most recent stay at our hotel. Regarding your comments, we would like to mention that we are terribly disappointed to know you could not rest as much as you would like to. Allow us to let you know that we provide our guests a pillow menu that it is always placed at each one of our rooms during the entire stay of our visitors. Our guests are able to select the pillows they prefer among our wide variety according to their preferences, such as, anatomic, hibrison, butterfly, ecological and many other choices for your comfort. We kindly invite you to take a look into our pillow menu next time you visit us. We hope to have the opportunity to welcome you back at the hotel and provide you a better experience. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 14, 2017
started a little rough. the hotel staff fixed all issues and made sure there were no more during oir stay. great hotel and staff.
Comment from Hotel Management
Nov 16, 2017 by Quality Manager, Hotel Management
We would like to thank you for sharing your opinion with us and other travelers. We are glad to know that you enjoyed your stay and that our staff made everything on their hands to turn your stay into a wonderful experience. We hope to receive you once again and provide you with an excellent experience with us. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing vacation

Posted Nov 2, 2017
The resort is so beautiful, relaxing and the staff is awesome.
Comment from Hotel Management
Nov 13, 2017 by Quality Manager, Hotel Management
We would like to thank you for the kind words you have submitted and shared with other travelers. It has been a pleasure to welcome you at the hotel and we appreciate your feedback. We hope to see you in a near future. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Consistently Above Par

Posted Oct 30, 2017
Pros: Staff and Facility
Location: Plenty of things to do with in 30 minutes away.
We have stayed here a few times and they never disappoint the entire staff has and amazing attention to detail
Comment from Hotel Management
Nov 1, 2017 by Quality Manager, Hotel Management
We would like to thank you for choosing IBEROSTAR hotels one more time. It has been an honor to host your recent stay. We appreciate your kind words as your feedback is of utmost importance to us. Rest assured that we will share your praising words with all our staff, as they are the best motivation for our team in order to keep up the good work. We hope to have the opportunity to welcome you back for another Grand Experience. Kind regards,