Ratings based on 715 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

need remodeling

Posted Jul 18, 2017
Pros: clean quite
Cons: lobby area
lobby needs some serious remodeling a lot of cats when you are eating need more outdoor eating places night club old, outdated need more variety on the buffets it's adults only, but nothing to do at night after the show
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Relaxing at its finest

Posted Jul 11, 2017
Pros: Clean and great variety with food and drink
Cons: did not keep liquor in the room had to order room service for it.
Great layout and beautiful ocean views. Very relaxing resort and the staff is always great and accommodating
Comment from Hotel Management
Jul 20, 2017 by Quality Manager, Hotel Management
Thank you for posting your experience after your recent stay with us. We are delighted to read that you truly enjoyed the property and we would like to thank you for highlighting the service of our dedicated staff. We would like to thank you as well for your comment regarding the liquor in the room, we appreciate this kind of feedback as it is helps us to improve our quality and service every day. We look forward to your next visit in the near future. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati OH

Awesome 25th Anniversary stay at the hotel

Posted Jul 11, 2017
Pros: Good people work there. They seem very well trained, are professionals and very friendly. Great service.
Cons: Iberostar should consider transportation for all their customers to and from the airport to their hotel. The wait in the hot weather can be long.
Location: Great location. Go golfing, Isla Mujeres, Cojumel, Chichen Itza besides other amenities like spa, pools, Jacuzzi and the ocean front.
We have been to an Iberostar Grande before at Punta Cana and the one in Cancun was as good. What stood out for us in Cancun was that it was our 25th Anniversary and they helped us celebrate it with a couple of surprises. This is truly 5 star with the 'at your service' attitude. We had a photo session with their photographer Alan who was not only a great (qualified) photographer but a very nice person as well. He was very humble and at the same time very professional. Gustava at the bar was outstanding as well. This does not mean the others were not but Alan and Gustava stood out for us. We experienced golf, the spa (couples massage), their pools, Jacuzzi and of course the ocean. Also took a day trip to Isla Mujeres. It was hot on that island. In July it would be best to stay close to the hotel as it is very cool in there.
Comment from Hotel Management
Jul 20, 2017 by Quality Manager, Hotel Management
First of all we would like to thank you for sharing your experience about your stay with us. Thank you for highlighting the service of our dedicated staff, we will be glad to share your kind words with each one of them. We are also truly happy to read we were able to fulfill your expectations and we made of your anniversary a special and unforgettable experience. We appreciate your suggestions regarding the transportation service, your feedback is truly important as it helps us to improve our service. We will be happy if you give us the opportunity to welcome you back soon in the future. Best regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Chicago

Home Away From Home

Posted Jul 10, 2017
Pros: Impressive size of the vote, every staff member is incredible and attentive, rooms are kept in perfect condition, pool(s) & white sandy beach.
Cons: The ocean can be a bit rocky for those that enjoy getting into the sea, but you can always see where the rocks are and enter in a more sandy location.
"Welcome Home." This is always the first thing that you hear from your butler after getting to your room. This was our 4th trip to the Iberostar Grand Paraiso and every single time the cleanliness of the resort, the attentiveness/kindness of the staff and the quality of the food and beverage amazes me. At the Grand, there is no request that is too great or too time consuming. Every staff member that we encountered will go the extra yard to make sure that your every need is satisfied. The staff seems to truly care about and form relationships with guests. Although we have been to the resort 4 times over the past 6 years, the fact that many staff members greet my wife and I by our last name upon seeing them for the first time in over a year is very impressive. The main pool is visually stunning. It is a good time with plenty of adult beverages, conversations between guests and a few fun pool games each day. If a more quiet setting is your style, the tranquility pool or spa pool are also beautiful, quiet options with workers walking around to bring you whatever you need. I highly recommend the ocean front or ocean view rooms. While the interiors of the regular suites are the same, waking up to the sights and sounds of the ocean every day makes the trip more special. It also makes for a great spot to enjoy a bottle of wine after a day at the pool. Overall, the Iberostar Grand Paraiso is incredible. We loved our trip and hope to return in the future.
Comment from Hotel Management
Jul 20, 2017 by Quality Manager, Hotel Management
Thank you for the moment you have taken to share with other travelers your experience about your stay. We really appreciate your loyalty towards our resort. We are truly happy we were able to fulfill your expectations and that you enjoyed our facilities such as the pools, the restaurants and your ocean front view room. We are grateful to read such kind words regarding our staff and will be therefore glad to share them with all of them. Once again, thank you for choosing our resort, and we hope you will choose us again in your next getaway to Mexico. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Rhode Island

the perfect resort!

Posted Jul 10, 2017
Absolutely breathtaking resort with amazing facilities. Overall the resort is amazing and what truly takes this place beyond most all inclusive resorts in the area is the staff. Everyone from the waitstaff, to the bartenders to the entertainment staff are all amazing. I can not wait to come back the Iberostar grand next year.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

5 Nights in Iberostar

Posted Jul 9, 2017
Pros: The hotel was immaculate. The staff was very friendly and accommodating. The waiters and staff around the pool and beach could not have been nicer.
Cons: We were very pleased with the resort, and I would return, but I would be sure to state my room concerns to the manager if I book again.
Location: Nice location. We didn't leave the resort. Some free water activities available from the resort and others from the company on the beach (pay).
We stayed at the Iberostar Grand Paraiso for 5 nights and left 7/4/17. We booked 2 rooms - 1 rm w/ a king bed for me and my husband and 1 rm w/ 2 beds for my adult son & daughter. We were very pleased with Grand Paraiso overall, but disappointed with the service & housekeeping in the rooms. The facility was beautiful and all the amenities were very nice. The room was very clean. We stayed in 7439 & our adult children stayed in 7440. We met our butler when we checked into the room. He adjusted our a/c & we never saw him again. Day 2, I tried to call by pressing the Butler button on the phone to ask about the "pillow menu”, but no one answered.When I called again & they answered, they were going to send someone, but no one came. The next day, when I saw the Butler in the hallway, I asked about the pillow menu & he said it was in the brown book in the room. I checked and it wasn’t in the book. I finally gave up on checking out the different pillow types. I thought the turn down service was nightly, however, they only turned down our rooms 2 out of the 5 nights. At least 1 of the nights, they only turned down one of the two beds in my children’s room, when both beds were clearly being used. They also only left soap on one of their sinks. In our bathroom, they didn't refill the shampoo, conditioner or the soap. I finally ran out of conditioner & left the empty bottle on the sink, and then they left us new bottles. They also only left us one washcloth one of days.
5 out of 5
Recommended
for Couples
by A verified traveler from Lima

Great luxury hotel, great service

Posted Jul 4, 2017
Pros: The service, food, swiming pools, staff, and entertainment areas
Cons: The only thing that I did not like is that you have to pay extra for pretige experience (Iberostar member club) for have Smart Tv HD in room
Location: It locate in riviera maya, beautifull beach, at 25 minutes from Playa del Carmen
I stayed 4 nights with my wife, the hotel is quiet and let you be relax becacuse there is only for adults, the staff are great, great entertainment and services, spa, swimming poll, food, all are awesome
Comment from Hotel Management
Jul 4, 2017 by Quality Manager, Hotel Management
In name of the managers and all our staff, we would like to thank you for writing a review about your experience in our hotel. We are truly happy to read we were able to fulfill your expectations and you enjoyed our facilities such as the pools, the restaurants and our daily entertainment. We are also grateful to read such kind words regarding our staff and will be therefore glad to share them with all of them. Regarding our Star Prestige package, this is something extra we offer for repetitive guests, so they can enjoy extra amenities. We are hoping to welcome you back again soon in the future. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

I would go back.

Posted Jul 2, 2017
Pros: Beach, facility, personnel (most). Concierge (Alex) pool bartender (Humberto), both excellent.
Cons: Pool side grill server/cook a bit aloof. Not his thing. A couple of us left the line for the buffet. No crisis there.
Location: Whale shark excursion recommended. Dressel Divers expensive and not enthusiastic for certified divers. For divers, Cozumel is the place to be.
Beach rivals Megans Bay, Mismalloya, Big Beach Maui, any I've been to. Facility is BEAUTIFUL, pools very clean and well laid out. With only a few exceptions, the service personnel were excellent at their positions, engaging, well trained, and willing to assist. Concierge(s) were knowledgeable and helpful. Iberostar pitches time-share but not too aggressively, food is upscale all-inclusive, that is, some good, some not so good. Room got hot, but they were quick to fix.
Comment from Hotel Management
Jul 4, 2017 by Quality Manager, Hotel Management
First of all we would like to thank you for taking your time to describe your great experience at our resort. We are truly happy to read that our staff made your stay a wonderful experience and that you enjoyed our beautiful beach, the pools and your excursion. We hope to welcome you back soon so we can give you another great experience. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent place to vacation

Posted Jun 21, 2017
Pros: Clean, decoration, service personnel was excellent; especially concierge.
Cons: nothing
Location: we just hung at the adult pool; i played golf and what a lovely course. Next time we will take a trip to the ruins.
Everything was great; food, service, golf, activities, from the time we arrived until we left. Excellent experience.
Comment from Hotel Management
Jun 28, 2017 by Quality Manager, Hotel Management
First of all we would like to thank you for writing a review and sharing your experience. We are grateful to read such kind words regarding your stay at our resort. We are also glad to know we were able to fulfill your expectations with our friendly staff and that you enjoyed our facilities including the food, the golf and all of our extra daily activities. We hope we can welcome you back very soon. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from H

Perfect Vacation to Relax and have Fun

Posted Jun 18, 2017
Our experience at the Iberostar was fantastic. We loved every minute. The staff is fantastic and so wonderful. Our favorite part of each day was spending the evening at the lobby bar with Daniel. He is seriously the best bar tender and will go so above and beyond you will never want to leave. The star friends are fantastic and if you are at the pool Latessia is the best waitress around. The spa is the perfect place to recover from a fun night and relax. If you haven't been..go!! You won't be sorry!!
Comment from Hotel Management
Jun 24, 2017 by Quality Manager, Hotel Management
We appreciate the time you have invested in writing your review. It is always motivating for the staff to know that you had a relaxing and fun vacation with us and therefore we will be glad to share your kind words with them. We appreciate you special mention about the service of our entertainment and bartender staff. We hope to be able to welcome you back in the near future. Best regards,