Ratings based on 706 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent place to vacation

Posted Jun 21, 2017
Pros: Clean, decoration, service personnel was excellent; especially concierge.
Cons: nothing
Location: we just hung at the adult pool; i played golf and what a lovely course. Next time we will take a trip to the ruins.
Everything was great; food, service, golf, activities, from the time we arrived until we left. Excellent experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from H

Perfect Vacation to Relax and have Fun

Posted Jun 18, 2017
Our experience at the Iberostar was fantastic. We loved every minute. The staff is fantastic and so wonderful. Our favorite part of each day was spending the evening at the lobby bar with Daniel. He is seriously the best bar tender and will go so above and beyond you will never want to leave. The star friends are fantastic and if you are at the pool Latessia is the best waitress around. The spa is the perfect place to recover from a fun night and relax. If you haven't been..go!! You won't be sorry!!
Comment from Hotel Management
Jun 24, 2017 by Quality Manager, Hotel Management
We appreciate the time you have invested in writing your review. It is always motivating for the staff to know that you had a relaxing and fun vacation with us and therefore we will be glad to share your kind words with them. We appreciate you special mention about the service of our entertainment and bartender staff. We hope to be able to welcome you back in the near future. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 16, 2017
Excellent hotel, food and staff. We recommend , my brother make reservation and will visit the hotel in August.
Comment from Hotel Management
Jun 19, 2017 by Quality Manager, Hotel Management
Thank you for taking the time to write about your recent stay with us. We are glad to know you had a great experience at our hotel. Thank you for your kind words regarding our staff and we are looking forward to seeing you again soon. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2017
Great hotel with amazing facilities and staff. Everything is top notch and beautiful for anyone who loves to lounge by pool and beach.
Comment from Hotel Management
Jun 6, 2017 by Quality Manager, Hotel Management
Please accept our gratitude for your kind review regarding your stay at our hotel IBEROSTAR Grand Paraiso. We are glad to know our facilities, pools, beach and staff had been to your liking and we have been able to meet your expectations. we hope that you will continue to give us the pleasure of hosting your next vacations. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Place for Our Honeymoon

Posted Jun 4, 2017
Just about every aspect of this hotel is incredible. Food is amazing, including just the buffets, and the staff are extremely friendly. Not to mention the great ocean views.
Comment from Hotel Management
Jun 6, 2017 by Quality Manager, Hotel Management
Dear Guest, First of all thank you for taking the time to let us know about your experience at IBEROSTAR Grand Hotel Paraiso; we are so happy to know that you could have an excellent time with us. It is wonderful to see how much you enjoyed your vacations and that you could try our best food selection, for sure we will pass through your kind words to our Executive Chef and we can assure you he will be pleased to know it. Moreover we thank you for mentioning our staff, it is good to read that we met your expectations. Once more, thank you for your review. We look forward to welcoming you back to the Grand! Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Wilmington, MA, USA

Beautiful hotel and grounds.

Posted Jun 1, 2017
We had a wonderful vacation at Iberostar Grand Hotel Paraiso. The staff was incredibly friendly and attentive. The food was great with lots of options. We were especially impressed by Jose (breakfast & lunch buffet waiter) as well as Jesus (evening buffet waiter). They treated us like royalty. Mirna (a waitress at tranquility pool) was amazing along with Roberto (front desk), Kary (maid service) and Miguel (room service). These folks made our stay comfortable & enjoyable. I also recommend the Imperial Mayan Massage by Yasmin; it was unique, relaxing and worked sore muscles. My only regret was that we didn't know about the water activities (snorkeling, kayaking) offered right off the beach until our last day. We will come again.
Comment from Hotel Management
Jun 5, 2017 by Quality Manager , Hotel Management
Thank you for posting your experience after your recent stay. We are delighted to hear that you truly enjoyed the property and you were particularly pleased with our SPA and a great variety of food in our hotel. We look forward to your next visit in the near future. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Incredible hospitality

Posted Jun 1, 2017
Beautiful accommodations with top notch guest experience. Customer service was 5 star. Myself and wife meet friends there during off season. There was a lot of matenence going on, mostly painting, but you didn't really notice it. Very clean and friendly. Beautiful beach with manicured campus. I would definitely go back
Comment from Hotel Management
Jun 4, 2017 by Quality Manager , Hotel Management
Thank you for sharing your comments about your stay at our hotel, we feel privileged to have had the opportunity to serve you. It is good to hear that you liked our accommodations, hospitality and that you enjoyed your holidays among us so much. Preventive maintenance works are carried out daily through all our facilities to be able to offer our guests a quality place to rest. We hope that you will not hesitate to visit us again in the near future as we look forward to welcoming you back. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Beautiful hotel, service was outstanding, staff fr

Posted Jun 1, 2017
Wonderful trip. Hotel, staff, grounds were all great.
Comment from Hotel Management
Jun 1, 2017 by Quality Manager, Hotel Management
Thank you for posting your experience after your recent stay. It is good to hear that you liked our accommodations and that you enjoyed your holidays among us so much. We hope that you will not hesitate to visit us again in the near future as we look forward to welcoming you back. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

All-inclusive on the beach

Posted Jun 1, 2017
Pros: Overall attention to our needs!
Cons: Free local transportation.
Location: Enjoyed visiting downtown Playa Del Carmen and walking the beach.
Wonderful time! We will be back! We enjoyed the pools and the attentive service!
Comment from Hotel Management
Jun 1, 2017 by Quality Manager, Hotel Management
We would like to thank you for your recent stay at IBEROSTAR Grand Hotel Paraiso and for sharing such a wonderful experience with us and other travelers. We are glad to know that you enjoyed our grounds, facilities and service of our staff. We hope to have the opportunity to welcome you back in a near future and offer you once again our services. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from CT, USA

Great service and convenient to North East (USA)

Posted May 30, 2017
Pros: Fly out of New York (JFK) at 7AM and can have drink with umbrella in it by noon!!
Cons: Food is good, but even for all-inclusive it can step it up a notch if it is truly a 5-star resort. Other 5-stars A.I. have higher quality restaurants.
Location: Never left resort, but fairly convenient to Cancun and Playa del Carmen.
Great service and very relaxing. Not too crowded and top shelf booze if your into that sort of thing. Nice mix of activities i.e. good golf course, spa, beach, pool, nightly entertainment (10PM). Bartenders Daniel and Gustavo are great.
Comment from Hotel Management
May 30, 2017 by Quality Manager, Hotel Management
Thank you for sharing your experience with other travelers about your stay at IBEROSTAR Grand Hotel Paraiso. Thank you for highlighting our entertainment, spa, beach, swimming pools and golf course. As well as the work of Daniel and Gustavo with whom we will share your kind words. We look forward to welcoming you again soon. Kind regards,