Ratings based on 304 Verified Reviews

4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from nj

Great week

Posted Dec 9, 2017
We had dinner at the colonial for 730 pm Joanie feel going to the restaurant and we were 15 late the manager Adrian was very rude to us and didn’t even come to our table to see if the meal was ok .... I worked fine dining I know how to treat people this guy was a jerk and I will never go back to that restaurant again if you want details call me Mike Pierro at 973 903-3888 our complaint is on file at the hotel but I saw a cover up from the very beginnings of my conversation with the hotel people only had experience joanie and I had there it’s a lovely place but Adrian needs to be pulling weeds not dealing with people
5 out of 5
Recommended
for Couples
by A verified traveler from Candiac, Quebec, Canada

Clean magnificent site with great staff and food

Posted Dec 5, 2017
Pros: cleanliness, beautiful grounds and food.
Cons: musicians in the lobby at night. more chairs in the shade at the beach
Location: do not be afraid to use the colectivos. They are a good way to travel and explore. We went to Puerto Morelos, Playa del Carmen at 1,50$ Us per way
excellent stay. Beautiful luxuriant site impeccably maintained (even the toilet was perfumed!). Food was delicious, but orange juice deceptful. good entertainment team. I loved the zumba sessions in the afternoon. The evenings in the lobby bar were very dull. No musicians, only a karaoke style singer, not at all communicative. The ambiance was not joyful. Too lounge style. We would have loved to dance. That is one of the reasons we would not returned, no ambiance, and also because there were not enough chairs on the beach. We had to be there at sunrise to be able to get a place.
Comment from Hotel Management
Dec 11, 2017 by Quality Manager, Hotel Management
Thank you for choosing IBEROSTAR Paraíso Beach for your recent holidays. We are glad to know that our grounds, beautiful facilities and varied gastronomy lived up to your expectations and made of your stay an unforgettable experience. On the hand, we regret to know that our entertainment at the lobbies did not exceeded your expectations. However, let us remind you that we have a Disco at the Shopping Center where our guests can dance and enjoy of the night. Rest assured that we will send your comments to our Management and Executive Chef in order to make accurate improvements. We will be excited to receive you again in a near future. Kind regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from Upstate NY

Iberostar Paraiso Beach

Posted Dec 1, 2017
Good overall experience. Clean rooms, well maintained grounds. Very nice pool and beach area. Nice specialty Japanese and Brazilian restaurants. Food at buffets was not bad, but was basically the same every day. Quality of alcoholic beverages at all bars is very low.
Comment from Hotel Management
Dec 4, 2017 by Octavio Salinas, Public Relation Assistant Manager, Hotel Management
Dear guest, Thank you very much for your kind words, we are happy to read that you aknowledge our hard work and helped to create a good memory for you and your family. Also, we will pass your feedback to take it into consideration for our executive chef and our food and beverage manager. We hope you could give us another opportunity to welcome you back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice beach resort, people, entertainment

Posted Nov 25, 2017
Pros: From the positive helpful attitude of the check-in staff until our final day there, we had a true worry-free vacation at Iberostar Paraiso Beach!
From the positive helpful attitude of the check-in staff until our final day there, we had a true worry-free vacation at Iberostar Paraiso Beach. Accommodations were good, beach itself was awesome (white sand, crystal clear water, gentle surf), staff were friendly and supportive - and they also had great entertainment. I felt they took care of our every need. We've been going to Cancun all-inclusive resorts for Thanksgiving for the past 10 years, so have an idea what we like to see. The thing I liked from the first day, was no problems - everything worked, and nothing to fix or change on our first night there! The buffets were also above average for Cancun resorts, especially the ones near the Beach lobby. The beach itself was very clean, uncluttered, and peaceful. There were so many things to do right on the resort, our family of 4 (2 kids, 9 and 11) stayed five nights and never felt the need for excursions to other places. Entertainment was also very good. They have very talented singers musicians right onsite with several in-house bands. We liked the shows on the main stage, including a rock-n-roll review, 70m/80's/90's show (Boogie Woogie they called it), and a very impressive magic show. We loved our vacation at Iberostar Paraiso Beach, and hope to come back again soon!
Comment from Hotel Management
Nov 30, 2017 by Quality Manager, Hotel Management
We would like to thank your for choosing IBEROSTAR Paraiso Beach for your recent vacation. We are glad to know that you enjoyed every moment of you holidays with us, thank you for highlighting our varied gastronomy, entertainment, beautiful beach and above all the attentive service from our staff, to whom we will share your comments. Reviews like yours encourage our team to keep doing an excellent job, thank you for letting us know that you get to relax while staying with us, because that is our main goal, to make you feel at home. It will be a pleasure to welcome you back we are already looking forward. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from MD

Family Vacation, great time!

Posted Sep 26, 2017
Great stay. The limit of speciality dinners and how they book up and sometimes closed was crappy. Otherwise, all went well.
Comment from Hotel Management
Sep 29, 2017 by Quality Manager, Hotel Management
We would like to express our gratitude for choosing IBEROSTAR Paraíso Beach as your vacation destination. We are glad to know that you had a great time during your stay with us and that you enjoyed all the natural landscapes the Mayan Riviera has to offer you. Also, our co-workers are always willing to help you anytime you need with a great attitude and inspiring smile. We guarantee you that your comments will encourage them to keep doing an excellent job. Regarding to your comment, we are sorry for the inconveniences with our À la carte restaurants, however, our policy is making reservations based on availability. We hope to welcome you back sooner so that we can provide you another amazing experience. Best regards,
1 out of 5
by A verified traveler from Omaha Ne

Good place

Posted Sep 17, 2017 on Orbitz
Staff is not very nice. Air conditioner bad, no iron in room, mosquitoes were horrible, not a good experience overall.
4 out of 5
by A verified traveler

Posted Sep 6, 2017
Cons: They need more staff, they are not enough for the people staying there. Rooms need improvment, no dresser and only 2 plugs in rooms.
Great location, great food and service, but they are not enough for all the guest. They only allow you 3 dinners at specilaity restaurants even with a 6 days stay. Rooms needs improvement like more plugs and dresser . Pools are beautiful, ground with swams, peacocks and more animals. Don't gorger mosquito spray!!!
Comment from Hotel Management
Sep 10, 2017 by Quality Manager, Hotel Management
We would like to express our gratitude for choosing IBEROSTAR Paraíso Beach at Mayan Riviera. For us it is very important to provide our guests with a high quality service, this is why we deeply appreciate your recognition to our excellent staff’s work, privileged location and great food options. We would like to mention that dinner reservations are based upon the length of the stay of our guests. We apologize if our system was not suitable to your needs. Furthermore, if you need extra plugs, we suggest our guests to call our concierge department and they will kindly assist you. It would be a pleasure to welcome you back on your next stay. Cordial regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Posted Aug 29, 2017
Pros: The hotel was very clean as well as the staff . Staff made you feel at home.
Cons: what the resort should improve is the theater, need more ceiling fans, very hot and humid .
Just came back yesterday from a 6 days 5 night stay. Booked for family reunion party of 15 .What can I say it was awesome the resort is very clean , hard working staff and very friendly, food was good as well as the nightly entertainment. I highly recommend this resort. P.S NO TAINTED DRINKS. Drinks were good. Must try the Riviera Maya drink.
Comment from Hotel Management
Sep 2, 2017 by Quality Manager, Hotel Management
We deeply appreciate you have chosen our reort to spend your recent vacations. Your comments are very important for us because they encourage our staff to keep doing an excellent job, we will certainly send them to our team. Thank you as well for your kind observations and suggestions, they help us improve and therefore offer a better service to our guests. We will be very happy to welcome you back on your next visit. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from phoenix az

Posted Aug 28, 2017
Pros: food, very nice beach with palapas, good wifi Cons: noisy ac
Comment from Hotel Management
Sep 20, 2017 by Quality Manager, Hotel Management
We would like to thank for your recent stay at our resort. We are glad you enjoyed the quality of our food, beautiful Caribbean beach and facilities. On the other hand, we apologize for the inconveniences with your air conditioner, we assure you we will send your comments to the Maintenance Manager department. It will be an honor to welcome you back. Warm regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Cancun vacation

Posted Aug 27, 2017 on Orbitz
overall I enjoyed my stay at the iberostar paraiso beach The food overall was pretty decent maybe a little bit better of the theme restaurants everything was kept very clean and tidy if you do go here expect to do a lot of walking that's kind a like the one drawback everything is spread out but overall I would try it again