Ratings based on 230 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Perfect Vacation Resort

Posted Oct 20, 2016
Love the activities and the Star Friends are amazing! Spend a day on the beach or spend the day by the pool, they have it all.
4 out of 5
by A verified traveler from san juan, PR

Mejorar la comida

Posted Oct 13, 2016
Excelente bufet pero la comida es fria y la cerveza caliente. La pina colada terrible. Todo lo demas excelente
5 out of 5
by A verified traveler

Our stay was everything we hoped and more!

Posted Oct 6, 2016
Location: Not too far from airport or Playa del Carmen which is nice.
The place was amazing! Beach was beautiful and we were always able to find a lounger, pool was huge and fun and the restaurants at night were amazing, especially the Japanese and Mexican ones! Staff was friendly and helpful, the place is really big and spread out which we liked so we got a lot of walking in, but be aware of that. They do have golf carts if you don't want to walk. Breakfast and lunch were marginal, typical buffet food at all inclusives, but they did have a lot of different places to eat which was nice...and a lot of ice cream! We would definitely recommend this and hope to go back!!
3 out of 5
by A verified traveler from ciudad de méxico

Un hotel muy bonito, con mucha vegetación .

Posted Sep 28, 2016
Pros: El hotel es muy bonito , sus habitaciones son muy comodas y la playa está muy bien.
Cons: Su comida le falta más variedad , la atención de su personal , el hambiente se me hizo algo aburrido no ponen musica.
Location: Las actividades que gay al rededor están muy padres.
Comoda, soló que el hotel es muy grande y aun que hay carritos que te llevan luego tardan. Las albercas estan lindas, pero supongo que por seguridad son muy bajitas, su vegetación es muy hermosa y los animalutos que hay son muy bonitos.
Comment from Hotel Management
Oct 8, 2016 by Quality Manager , Hotel Management
Nos complace el saber que disfrutó de nuestras lindas habitaciones y de la hermosa playa en nuestra propiedad. Nos es grato saber que las diversidad en nuestro programa de Animacion haya sido de su agrado. Por otro lado, nos gustaría saber que estamos trabajando constantemente para mejorar los tiempos de espera de nuestro transporte interno y así ofrecer un servicio de mayor calidad y rapidez. Respecto a sus comentarios con referencia a nuestros alimentos, los compartiremos con nuestro Chef Ejecutivo a fin de que sean tomados en cuenta y hagan las correcciones necesarias. Esperamos tener la oportunidad de recibirles muy pronto. Saludos cordiales,
5 out of 5
by A verified traveler from so, cal.

everything was outstanding.

Posted Sep 28, 2016
Pros: well kept. everything was well maintained.
Cons: maybe more variety in the food provided inside the open buffet.
Location: I was focused on the golf, so I did not explore much more than that.
I really enjoyed the hospitality provided by the entire staff. everything was good.
Comment from Hotel Management
Oct 8, 2016 by Quality Manager , Hotel Management
Thank you very much for your review that you shared with our travelers. It is a pleasure to know that your holiday with us was outstanding and that you enjoyed of all our facilities and specific our golf course. We would like to mention that your comments regarding the food was forwarded to our chef who will take into consideration to offer at our guest a better and delicious experience. It would be a real honor to welcome you and your family back. Kind regards,
4 out of 5
by A verified traveler from Louisiana

Elegant hotel and exceptional staff

Posted Sep 15, 2016
First time and everything about the hotel was perfect. The only complaint was the time spent checking in. It took too long and they were very slow. Would highly recommend it. A lot of walking involoved but the scenery was beautiful and we'll kept. Staff was excellent! !!!
Comment from Hotel Management
Oct 8, 2016 by Quality Manager , Hotel Management
Thank you for sharing your comments and feedback. We are very happy to know you enjoyed this trip, we also appreciate you noticed the efforts of our staff to make this an unforgettable time. Thank you one more time for the time you took to wrote your thoughts down. We will be waiting for your next visit. Best regards,
4 out of 5
by A verified traveler from Tunja

A good resort with some shortcomings

Posted Sep 14, 2016
Pros: location and general configuration
Cons: Bedding!!! (absolutely important for a world class resort)
Location: Beach , and the beautiful Mayan riviera. Much better if you rent a car.
Great time with my family. However with few details could be much more unforgetable!! Wider beds!! Most frequent internal shuttles, because the resort is huge. Some bell boys a little lazy...
Comment from Hotel Management
Oct 8, 2016 by Quality Manager , Hotel Management
Thank you for having taken the time to point out the improvement points you noticed. We are glad that you enjoyed your vacations in this resort, it calms us down that you had a great time with you family. We can assure this comments help us to improve every day. We really appreciate your opinion about us. We are looking forward to you next visit. Warm regards,
4 out of 5
by A verified traveler from S

Hotel pensado para deportistas

Posted Sep 10, 2016
Hotel que cuenta con un gimnasio de última generación con máquinas cardiovasculares, pesos libres y elementos para fortalecimiento funcional. Clases dirigidas por profesores motivados: boot camp, TRX, yoga, etc. Además el complejo tiene perímetro interior de 5km para correr. Recomendable para quienes quieren tomar unas vacaciones activas y saludables.
Comment from Hotel Management
Oct 9, 2016 by Quality Manager , Hotel Management
Gracias por tomarse el tiempo para compartir sus comentarios con nosotros. Nos da gran felicidad saber que pudo disfrutar nuestras instalaciones y las actividades que nuestro personal en el gimnasio ofrece. Estaremos esperándolo en su próxima visita. Saludos cordiales,
5 out of 5
by A verified traveler from Schwenksville, Pa.

Excellent staff,beautifully maintained grounds,

Posted Aug 19, 2016
This was our second time at the Iberostar Paraiso resort and it was excellent, again. Our oceanview junior suite was perfect! Staff is amazing! Grounds perfectly maintained! Can't wait to visit again!
3 out of 5
by A verified traveler from Chicago, IL

Immaculately clean Beautiful grounds Terrible beds

Posted Aug 11, 2016
Pros: The pool was nice and the place is beautiful and clean.
Cons: The front desk staff is not at all helpful and they have a stuck up don't give a sh#t attitude about them.
The place is beautiful and spotlessly clean. Once we got to the resort, we were led to the desk to check in. A few other guests were checking in and we were next in line in one of the 3 lines. We waited for 15 minutes. Other guests were offered drinks. Not us. Once the family in front of us finished, the desk clerk disappeared. I had to ask someone to check us in. Not pleasant. After checking in, we were shuffled over to the "concierge" . These are not concierges, they are hard sell time share, tour sales people. We told them over and over that we were there for a wedding and had no time for their pitch. Not a good start. When we got to the room it was very clean and the AC worked well. However, the beds are rock hard and the sheets are like burlap. Only 1 outlet in the room to charge phones, laptops etc. The food in the restaurants is very basic and not all that flavorful. Very boring after a few days. The restaurants do not have AC so in August it was VERY hot and humid. The shows were your standard resort shows. High on enthusiasm. Low on talent. Why can none of these places get decent tech people who know something about sound and lighting so you can actually see the shows and hear what is going on without your ears bleeding? The pool areas were very nice but the "quiet area" was not quiet and no one was keeping the kids out of it. The drinks were OK but it sure would be nice to get a decent beer instead of XX. I would not come back here. But some might find it OK. Not me