Ratings based on 455 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from NH

Perfect location, great beach

Posted Jun 9, 2017
We had a total of 30 family members that booked this vacation. We all had a fabulous time . The staff and accommodations were perfect . Especially when they were able to seat all of us for dinner at the steak house restaurant. Beautiful white sand beach.
Comment from Hotel Management
Jun 12, 2017 by Quality Manager, Hotel Management
On behalf of the hotel management we would like to thank you for choosing our hotel to spend your vacations. Thank you so much for your kind comments, we will share them with our team in order to keep doing an excellent job and always ensure that our guests have the best experience. Please come back soon for your upcoming vacations. Kind regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from Rhode Island

beautiful resort.

Posted Jun 4, 2017
Pros: The cleanliness and the staff.
Cons: The food.
We were in building #53 so we were halfway between the lobby and the beach. The resort grounds, restaurants and rooms were very clean and well kept up. The staff is very friendly and helpful. The entertainment was good and geared towards children as it is a family resort. It was only my husband and I but we did find some of the entertainment enjoyable. There is a great sports bar where you can enjoy your favorite games. The restaurants were difficult to get reservations at so we had most dinners at the buffet. The food at the buffet was not as good as other places we have stayed. Except for the main meat item the other dishes were always the same. The temperature of the food was not hot. Many items were cold and items were not replenished in a timely manner. I know buffet items should be kept at a certain holding temperature and therefore we were perticular about what foods we ate. Therefore I would hesitate to recommend this resort to my friends or family.
Comment from Hotel Management
Jun 9, 2017 by Quality Manager, Hotel Management
We really appreciate the time you took to share your nice comments about the friendliness of the staff and the beautiful grounds. Allow us to let you know, that the food is prepared with the highest quality standards, also, our chefs are always seeking to provide our guests an ultimate culinary experience. It is with great concern that we read we were not able to achieve this during your stay. Please be sure we will share your comments, so we can give them the proper follow up. Hopefully you can give us the opportunity to welcome you back and make of you stay a memorable one. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from St.Louis

Great family vacation

Posted Jun 4, 2017
Beautiful lobby area and covered walkways between hotel buildings. Lots of great pool room with a wave pool and lazy river. Facilities aren't brand new but kept very nice and clean. Lots do to at the resort. Many buffets to choose from. Rooms were cleaned spotlessly every day. Really commend there cleaning and garden staff. Convenient concierge staff by each building. The resort is big, you do have to walk a lot. Or hopefully catch a golf cart that is running through the hotel quite often. Kids under 16 cannot use the fitness center- this was a disappointment for my 12 year old who came with us but couldn't use the treadmill. Overall great stay
Comment from Hotel Management
Jun 9, 2017 by Quality Manager, Hotel Management
Thank you for choosing our hotel to spend your family vacation. We truly appreciate your nice comments about your recent stay with us, it is also really nice to read that you and your loved ones enjoyed the facilities having a great time at the resort. We hope to see you back soon. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel about 10 min walk to beach

Posted May 30, 2017
Depending which building your in about 10 min walk to beach. The resort is massive so be prepared to walk however there is a golf cart shuttle that can take you where you want to go . Great pools , entertaining shows nightly, we thought the buffets were better then alacart restaurants. Some of the staff were rude imparticular one restaurant at Del Mar waiter was rude. Overall most staff very accomodating, room was kept clean with cute towel animals , we liked staying in playa carmen. Most of the parks are at least 45min to hour away we did the Mayan adventure which was really far they tell you 30-40 min it's not ...and they pick up other people at other hotels which took even more time ,,, frustrating,,, would of preferred to stay at the resort and swim . Overall I would recommend the resort but we like to check out other places too stay , so probably wouldn't go back . there is a lot of wildlife roaming around peacocks and cotis the kids liked that. Ps .,the more you tip the better service you will receive and be prepared to wake up early to reserve a chair at pool I didn't like having to do that but if you don't u won't get a good spot ! And won't find chairs!
Comment from Hotel Management
Jun 4, 2017 by Quality Manager , Hotel Management
We would like to thank you for choosing our hotel to spend your vacation. We appreciate your nice comments about the pools, the friendliness of our staff and the great job of the housekeeping department. On the other hand, regarding the sunbeds, we would like to comment that we have a policy that forbids to reserve any of the sunbeds, we have enough sunbeds even if the hotel is on full capacity. The security department daily makes walks around the pool and beach to verify that no one reserve the sunbeds for more than one hour. If they see an unattended sunbed for more than one hour they will remove the towels and personal belongings from our guests. Thank you for your feedback and we will share it with our whole team to keep improving our services. We hope you will visit us again to improve your perception about our hotel. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Excellent, the only thing I would suggest is more

Posted May 26, 2017
Pros: Very clean, everyone was very respectful
Cons: We were in building 51 our concierge wasn't there very much which made that kind a hard, and more benches are needed along the walking path
Location: We were in building 51 our concierge wasn't there very much which made that kind a hard, and more benches are needed along the walking path.
more benches, we were in building 51 and very little sitting was available when waiting for rides
Comment from Hotel Management
May 31, 2017 by Quality Manager , Hotel Management
Thank you for sharing your comments about your recent stay with us, we truly appreciate your nice comments about the cleanliness of the facilities and the great service. On the other hand, regarding your comments about the concierge service, it is a service that is available from 7:00 a.m. to 11:00 p.m. due to hotel operation sometimes our concierges need to move of their desk to help our guests. Nevertheless we have taken your comments in consideration. We hope to see you back soon for another great vacation, Kind regards,
2 out of 5
by A verified traveler from Oregon

Ugly looking rooms

Posted May 24, 2017
Rooms not like on Expedia site! Very old, smells old, terrible look! Had to pay extra to get better room ! Good food, good cleaning service, very nice stuff!
Comment from Hotel Management
May 27, 2017 by Quality Manager , Hotel Management
First of all we would like to thank you for choosing our hotel to spend your vacation. We are really concern to hear that we were not able to meet your expectations. Regarding your comments about the rooms. Before the check in the housekeeping department check and verify that rooms are in the best conditions and ready for our guests, we regret to hear that you had some inconveniences during your stay. We will share your feedback with our General Manager of the housekeeping department to make sure that our standards are being correctly followed. We hope to have the opportunity to welcome you back to be able to provide the service and attention that characterizes our company. Cordially,
5 out of 5
Recommended
for Everyone
by A verified traveler

Way better than expected

Posted May 23, 2017
Cons: would have liked to have the kids club accept my 3.5 yr old (min age is 4)
Real vacations for our kids and for us parents!!!!!!
Comment from Hotel Management
May 25, 2017 by Quality Manager , Hotel Management
Thank you for choosing our hotel to spend your recent vacation. We are happy to hear that you had a great stay with us. Regarding the age policy of the Kids Club. We would like to inform you that for security reasons only children over 4 years old can stay at the mini club. The younger kids can also use it and be part of the activities as well, however it is mandatory that an adult stay with them. We hope to see you back soon the next year for another great family vacation. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Great hotel

Posted May 18, 2017
6 of us stayed here in may 2017, and it was fantastic. Friendly staff, always something to do, food isngood drinks are great. Very big place, you will walk a lot. It's a little confusing with the hotel so close together, but we were at the lindo and the pool was the best one. Lots of creatures and the grounds were beautiful. Waves were strong but swimable-beach was pretty. Pool gets full but we always found chairs Would recommend if you don't mind a large resort. Staff was fantastic
Comment from Hotel Management
May 20, 2017 by Quality Manager , Hotel Management
Thank you so much for choosing our hotel to spend your vacation. We are happy to hear that you were surprised with the friendliness of our staff. We really appreciate your nice comments about pools, grounds and facilities. Your comments motivate us to keep working hard to provide the best vacation experience for all our guests. Hopefully we will see you back soon, Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Reston, VA

Massive Resort right on the beach

Posted May 14, 2017
Pros: Pools, food, beach, activities, evening shows.
Cons: The drinks were usually good but very inconsistent and sometimes not drinkable at all. Our friends at the "Beach" could not visit us at the Lindo.
Location: We took an all-day trip to Tulum and Xelha. Both are lots of fun and I recommend doing a full day in Xelha- so much to do and see there.
The resort was the biggest all-inclusive I have been to in Mexico or the Caribbean. It was beautiful- right on the beach, miles of pools, swim-up bars, exotic birds all around including flamingos and peacocks, and lots of things going on at all times. The event staff was great and we loved participating in the daily afternoon "crazy games". We stayed for 8 days, and we had a memorable vacation.
Comment from Hotel Management
May 17, 2017 by Quality Manager , Hotel Management
We would like to thank you for sharing your comments about you recent stay with us. It is a great pleasure to hear that the service provided and the facilities were of your total liking. On the other hand regarding your comments about the drinks. Our hotel offers an international open bar with the highest standards, such as quality and flavor. Our bartenders will always prepare your favorite drink just as you wish. Nevertheless we have taken your comments in consideration and we share it with our General Manager of food and beverages. We hope to welcoming you back soon for your next vacation, Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Fun and relaxing

Posted May 10, 2017
The resort is HUGE! There is so much to do and so much space. Whether you want to be in the middle of the fun or find a quiet place to read or nap, there is space. We will be going back again!
Comment from Hotel Management
May 14, 2017 by Quality Manager , Hotel Management
Thank you for your nice comments about your recent stay with us. It is great to hear that you have loved the hotel facilities and services. Please come back soon for another great stay with us! Cordially.