Ratings based on 428 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel with some draw backs

Posted Apr 24, 2017
Great Hotel Rooms are far away from beach Not a beach front hotel Food is very average.
5 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyed our time at the Iberostar Paraiso Lindo!

Posted Apr 21, 2017
We enjoyed our stay at the Lindo! The ala carte restaurants were very good with the exception of the Brazilian Steakhouse. Choose another... food was horrible!
4 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Beautiful Hotel!!! But not a tasty Buffet...

Posted Apr 17, 2017
In general we were happy with the hotel and staff. All the food at the buffet had a great presentation but was not very tasty either all the cocktails we tried at the restaurant or pool bar.
Comment from Hotel Management
Apr 22, 2017 by Quality Manager , Hotel Management
Thank you for writing your comments about your vacations at our hotel, it is really nice to know that the service provided overcome your expectations. On the opposite we regret to hear that the taste of the food and cocktails were not of your liking, please be sure that we have taken your comments in consideration and we will share it with the Executive Chef and the Executive Manager of the bars and restaurants. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Excellent place to stay!

Posted Apr 16, 2017
Pros: Everything!
From check in to check out we had an amazing time! Grounds are beautiful with lots of wildlife. Beach is great although waves were a bit choppy and lots of seaweed but thats nature! All the staff were outstanding and worked so hard to keep the hotel and grounds clean and well maintained and everyone entertained and happy. Food was great and making reservations for the a la carte restaurants was easy. Starfriends do a fantastic job to keep you entertained and as busy as you want to be. There are so many activities to choose from during the day and evening or you can choose to do nothing but relax! There is even a shopping center in the complex! Can not wait to go back again!
Comment from Hotel Management
Apr 22, 2017 by Quality Manager , Hotel Management
First of all we want to thank you for choosing our hotel to spend your recent vacation. Thank you so much for all your nice comments, your feedback motivate us to keep providing the best service for all our guests. It is great to hear that the guest service met your expectations. We are looking forward welcoming you back soon. Cordially,
2 out of 5
by A verified traveler from Louisville, KY

One of the WORST All Inclusives We Visited

Posted Apr 13, 2017
Pros: Nothings
Cons: Everything
Over the years we have stayed at many all inclusive resorts, all across Riviera Maya and other Caribbean islands, and this chain or set of resorts is one of the worst ones. As usual, the food is generally bad, however this hotel has it even worse. The selection of buffet items is very limited, everything tasted very bland (not a surprise for a resort buffet) and the worst part, over multiple times our family members would get a mild degree of food poisoning, mainly from all sea food dishes, in particular their "ceviches" and "sushi", DO NOT EAT! Rooms were outdated, with various degree of ceiling stains and mold in the bathrooms. Just like all Mexican resorts this one has major plumbing issues, basically has the bathroom smell like a sewer all through our stay, making showering and general bathroom usage very unpleasant. On several occasions the pool area reeked of sewer smell as well, with pool water smelling very questionable. In one of the pools we found some human child feces floating. The room was dusty in the hard to reach areas, all lamps and curtains. Ceiling fan was rusted and made a constant squeaking sound. Air conditioner never worked properly, and was very loud. Pool areas are overcrowded and always lacked seating. Beach was full of sea weed. A very disappointing stay considering this hotel somehow has a 4.4 star rating, completely inaccurate. WOULD RECOMMEND STAYING ELSEWHERE!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Loved it!!

Posted Apr 10, 2017
We just returned from the Lindo and loved it! The entertainment staff and Kids Club were outstanding! The resort is very clean, the food was great, and the pools were awesome! The shopping center with tacos, ice cream, and coffee shop were the best! If I had to complain about something it'd be the uncomfortable beds/pillows. Other than those minor things, our vacation was perfect at the Iberostar Lindo!
Comment from Hotel Management
Apr 22, 2017 by Quality Manager , Hotel Management
Thank you for choosing our hotel to spend your recent family vacations. It is an honor to know that you had a great time with us and that we were able to exceed your expectations with the service offered by our staff, our main objective is to create memorable experiences to our guest. Once again, thank you for sharing your experience with us and we hope to welcome you back very soon. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Lititz, Pa

Wonderful getaway

Posted Apr 10, 2017
Loved this resort....was my birthday and staff made it a very special expierence. Champagne, fruit and balloons. Staff was efficient, room close to beach and pool. Great location and great trip. Will go back
Comment from Hotel Management
Apr 18, 2017 by Quality Manager , Hotel Management
Thank for your great comments about your vacation at our hotel. We are really happy to hear that you had an awesome vacation and birthday party. Please come back soon for another wonderful vacation at the Riviera Maya. Cordially,
5 out of 5
Recommended
for Families
by A verified traveler from Michigan

Great family friendly all inclusive resort

Posted Apr 8, 2017
Pros: Cleanliness, cleaning staff gets A++, in general friendly staff. The grounds, animal, overall uncrowded feel. The pool, loved the pool.
Cons: Food was good, but has room for improvement.
Location: Tulum ruins are a great place to visit. Play del Carmen downtown for shopping. Xel Ha and Xaret for exploration and adventure. Coba is also close.
We stayed from March 31st thru April 5th. Had a wonderful vacation. Initially I was afraid that it will be crowded with spring break crowd, but turned out to be not so crowded, see right amount of people but felt uncrowded. Had a great time in the pool (it is a large pool with wave pool on one side), the ocean side is excellent, however during my stay we had quite a bit of seaweed in the ocean. The beach waterline also is raised up a bit so you don't have that long sandy approach. But beach facility was great. Did not have any issue with getting beach chairs under a palapa even though we went there at noon. There is plenty of activity to do, we mostly took it easy and relaxed by the pool. Booked Tulum trip from the vendors in the hotel, surprisingly good trip, we were surprised (not told to us before) that the trip took care of food, drink (soft and beer/tequila) and had a great guide. Enjoyed the hotel and trip very much. Very family friendly.
Comment from Hotel Management
Apr 22, 2017 by Quality Manager , Hotel Management
We are really happy to hear that you had an awesome vacation with us. We really appreciated your nice comments about the service provided for the staff. Your feedback motivate us to keep providing the best service for all our guest, our main goal is to overcome the service expectations that our guests has for their vacations. We hope to see back soon for another great stay at the Riviera Maya. Cordially,
4 out of 5
Recommended
for Families
by A verified traveler from Bellingham, WA

Great for families

Posted Apr 8, 2017
Pros: Many things to do, beautiful resort and grounds.
Cons: Seaweed at the beach. Also, the food. We had wonderful breakfasts and lunches, but had trouble finding a dinner place we liked.
We stayed at Iberostar Paraiso Maya for 7 days in April. The weather was hot & humid, windy, but pleasant. The resort is enormous and has many things to do. We enjoyed the lazy river, wave pool, multiple pools, ping pong, archery, and playing pool. The grounds are beautiful and immaculately maintained. The staff are very friendly and helpful. The beach was disappointing. It is beautiful, but so rough and windy is doesn't feel safe to swim there, especially for children. There is also seaweed everywhere. The food was okay. It was easy to find excellent breakfasts and lunches. We had trouble finding a good dinner spot. The buffets were okay, but felt the same every night. The specialty restaurants we tried were the Steakhouse and Japanese. It was disappointing that appetizers for the steakhouse were at the same buffet restaurant. The Japanese was a fun experience, but the food was very salty and buttery. We didn't care for it.
Comment from Hotel Management
Apr 18, 2017 by Quality Manager , Hotel Management
First of all, we want to thank you for giving us the opportunity to be part of your last vacations. It is really satisfying to read that you enjoyed the different pools, such as the wave pool, lazy river and the daily activities. On the other hand we regret that the food were not of your liking, your feedback will help us to improve our services. Our Executive Chef daily supervise that we keep providing the best food with the highest standards, nevertheless be sure that we will pass your comments to the Executive Chef who will give it the proper follow up. It will be a great pleasure to welcoming back soon. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Mar 26, 2017
Pros: The staff (other than front desk) was very friendly. The resort facilities (pools, beach area) were very nice.
Cons: Reservations for restaurants. Difficult to get, yet most were less than 25% full no matter what time it was. Too many beach/pool chairs reserved.
Location: Nice location - just outside of Cancun - short trip to airport.
Overall, our stay was good, however, our check-in experience was terrible. We arrived at 9pm on a Saturday night. The front desk attendant reviewed our passports and then said that my 14-year-old daughter was noted as a child in their system, but as she was 14 she was considered an adult and I would need to pay the difference between adult and child rates for her (nearly $500 for a 5-night stay). I booked our trip through Expedia and put in ages when booking the airfare. I was not asked to enter ages again when booking the resort, so I'm not sure if her being listed as a child occurred on Expedia's side of the transaction or the resort's side. Either way, the resort would NOT consider letting us check in until they had their extra money. This resulted in a phone call to Expedia, a wait of 33 minutes on hold and then the Expedia person not being able to help. I was told by Expedia to pay the additional money and they would refund my card. This did eventually happen, but after a long day of travel a 2-hour check-in process at the front desk was not appreciated. I believe the front desk could have handled this much more professionally, given that we were going to be there for 5 days. They could have let us check-in and they could have resolved it with Expedia the next day.
Comment from Hotel Management
Apr 10, 2017 by Quality Manager , Hotel Management
Thank you for writing about your recent vacations at the hotel. We regret that you experienced an inconvenience with your hotel reservation during your check in process, to clarify the information it is mandatory to check with the travel agency because the reservations you made your reservation through them and they are the only ones who can provide the correct information, we regret that the staff did not handle the inconvenience with the best way, your feedback help us to improve and remark our standards with our Front desk manager. It will be our pleasure to welcoming you back soon. Cordially,