Ratings based on 311 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Louisiana

Great vacation

Posted Oct 26, 2016
Pros: Clean resort, helpful staff, friendly staff, good food
Cons: Our room never cooled off. We put it on the lowest temperature and it was still relatively warm.
Location: Everything you need is on the resort. Never had to leave. Resort has a shopping center and night club. You can book excursions through resort.
Resort is very relaxing. Staff was helpful. Beautiful beach.
Comment from Hotel Management
Oct 31, 2016 by Quality Manager , Hotel Management
We are thankful for your preference by choosing us to spend your vacations in Mexico. It is wonderful to read that you enjoy your stay and our facilities and services were of your liking. We will be looking forward to host you again. Warm regards,
5 out of 5
by A verified traveler from Peru

La pasámos supet bien

Posted Oct 17, 2016
Location: Muchas actividades divertidas y sitios para visitar.
Las habitaciones limpias y comodas. La playa y piscinas muy buenas, piscina con olas sin costo. El personal en pleno super amables y atentos, de lo mejor en el Caribe. La comida buena y fresca. El traslado en carritos de golf es poco eficiente. Se tiene que esperar hasta 15 minutos para movilizarte en el complejo hotelero.
Comment from Hotel Management
Oct 25, 2016 by Quality Manager , Hotel Management
Muchas gracias por compartir su magnífica experiencia vacacional. Nos enorgullece leer sus positivas palabras respecto a la satisfacción que tuvo con los servicios y piscina de olas; todo el personal del complejo estamos comprometidos a brindar lo mejor para que los huéspedes tengan una experiencia inolvidable. Deseamos con ansias ser parte de sus próximas vacaciones. Reciba un cordial saludo,
5 out of 5
by A verified traveler from Lima Perú

Simplemente excepcional

Posted Oct 17, 2016
Location: De todo para hacer o simplemente para tumbarse al sol para descansar.
Eramos un grupo familiar de 11 miembros. Cumpliendo el deseo de la abuelita por sus 82 años y el aniversario 15to.de bodas con mi Sra. Todo el personal estuvo muy atento en suplir todos nuestros deseos y peticiones. Salvo un pequeño error de una reserva de cena; pero fue superado rápidamente. El sistema de trslados en carritos de golf es bueno; pero en las noches se hace esperar hasta 15 minutos.
Comment from Hotel Management
Oct 25, 2016 by Quality Manager , Hotel Management
Le damos las gracias en nombre de todo el equipo de colaboradores por habernos elegido para sus vacaciones. Nos alegra saber que hemos alcanzado sus expectativas y que los colaboradores siempre estuvieron dispuestos a dar un formidable servicio especialmente en la celebración número 82 de cumpleaños de su abuelita. Deseamos poder darle la bienvenida pronto. Saludos cordiales,
5 out of 5
by A verified traveler

Tons of fun for the kids, great staff and deliciou

Posted Oct 13, 2016
Pros: The various pools and spray park for my kids
Cons: No complaints
Location: I didn't leave the resort
Very clean and spacious. Great staff, food and plenty to do for the kids. The shows were great abc the drinks were on point. I can't wait to return.
Comment from Hotel Management
Oct 19, 2016 by Quality Manager , Hotel Management
We would like to thank you for choosing our resort to enjoy your recent vacation at Playa del Carmen. It is great to read that our water park area, food, great staff attentions and outstanding nightly entertainment were a highlight during your family stay. We hope to welcome you again! Kind regards,
5 out of 5
by A verified traveler from colorado

This is a great hotel

Posted Oct 7, 2016
Everything was great the only thing I can say is the night shows are not as good as other places we have stayed but the hotel and grounds/beach are awesome
Comment from Hotel Management
Oct 12, 2016 by Quality Manager , Hotel Management
First of all, we would like to thank you for taking the time to share your experience among us. We are glad to read that you enjoyed the beach and the service of our friendly staff; your feedback is very much appreciated and we will use this information to do everything possible to create unforgettable night shows experiences for each of our guests. We would like to thank you again for all your comments and sincerely hope to have the pleasure of welcome you back to our resort sometime in the near future. Best regards,
5 out of 5
by A verified traveler from Houston,TX

Great spot for toddlers

Posted Oct 3, 2016
Pros: Everyone is so nice day in and day out.
Cons: Kids love pizza, whether its cheese or pepperoni. thats about the only thing missing from their kids corner
Me and my husband traveled with our 3 year old toddler and we all had a blast. our room was about 5 minutes walk from the beach. the food choices for adults and kids was great!! They have great things for kids and adults to do. truly a place to visit again.
Comment from Hotel Management
Oct 12, 2016 by Quality Manager , Hotel Management
The entire team would like to thank you for choosing our hotel for enjoying your vacation and also for sharing this splendid comment to other travelers on Expedia; your comment will definitely motivate others to come. We look forward to welcome you and all your family very soon again at any of our hotel destinations. Yours sincerely,
5 out of 5
by A verified traveler from Santiago

Excelente hotel todo incluido para familias

Posted Sep 21, 2016
Pros: Todo, muy buen servicio, buena comida, limpio, buenas habitaciones y excelente ubicación. Ideal para ir en familia, hay buenas piscinas y playa
Cons: La coordinación de los servicios de transporte para visitar las atracciones cercanas, costo coordinarlos y los servicios conseguidos fueron muy caros.
Location: La Riviera Maya es muy turística, visitamos Xel Ha y Wet n Wild que son parques para ir con niños.
Fuimos en grupo familiar grande, con niños pequeños y adultos mayores, todos lo pasaron bien, hay actividades para todas las edades, las instalaciones son muy cómodas. Usamos las piscinas, todos los bares y restaurantes, solo nos faltó el spa y el gimnasio.
Comment from Hotel Management
Sep 29, 2016 by Quality Manager , Hotel Management
Estamos encantados de leer sus comentarios acerca de su experiencia vacacional con nosotros. Gracias por destacar la belleza de nuestras instalaciones, así como el servicio excepcional de nuestro personal. Su experiencia con nosotros es la mayor motivación que podamos recibir Sería un enorme placer darle la bienvenida a todo su grupo familiar una vez más en nuestro hotel, para sus próximas vacaciones. Cordialmente,
5 out of 5
by A verified traveler

Nice hotel close to the beach. Clean rooms great s

Posted Sep 19, 2016
Would definitely recommend. Will be back next year
Comment from Hotel Management
Sep 29, 2016 by Quality Manager , Hotel Management
It has been an absolute pleasure to read you review of your recent stay with us, we really appreciate that you took the time to write and share it with us, thank you for recommending us. Again we thank you for sharing this review and we look forward to welcoming you back again in the near future. Cordially yours,
5 out of 5
by A verified traveler

EXCELENTE HOTEL

Posted Sep 19, 2016
Pros: TODO !!!
Cons: NADA SIGAN ASI
LA ATENCION DEL PERSONAL DEL HOTEL SOBRE TODO LOS MUCHACHOS DEL BAR DE LUJO , LAS RECAMARISTAS SOBRESALEN EN SU TRABAJO LOS ALIMENTOS DE 5 ESTRELLAS LAS INSTALACIONES SUER BIEN ATENDIDAS.
Comment from Hotel Management
Sep 29, 2016 by Quality Manager , Hotel Management
Agradecemos el tiempo que ha tomado en hacernos llegar sus comentarios y por darnos la oportunidad de recibirle durante su recientes vacaciones en México. Estamos honrados al escuchar sus amables palabras acerca de nuestros servicios de recamareras y atenciones en el bar. Sin duda, nuestra mayor satisfacción es escuchar que disfrutó de su estadía. Esperamos tener el placer de recibirlos nuevamente. Saludos cordiales,
5 out of 5
by A verified traveler from portland, Oregon

Large and in charge...

Posted Aug 30, 2016
Great place, very large but once you get your barinings it's manageable. Staff was outstanding and food was wonderful. Beach and pool were spectacular.
Comment from Hotel Management
Sep 1, 2016 by Quality Manager , Hotel Management
Thank you very much for your fantastic review but furthermore for choosing us as your holiday destination. We are very pleased to read that you had such a special holiday. We wish you all the best and hope to welcome you back many times in the years to come. Best regards,