Ratings based on 361 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Great Family resort

Posted May 16, 2017
We stayed at paraiso maya with my two toddlers and it was a great week. The food at the hotel resturants were good . Much better than other all inclusives we have been to.We def saw the difference from the maya to the other hotels on property. Our favorite was the seafood la marina and the steakhouse el rancho. The buffets were good but the buffet closest to the theater offered much more at lunch and breakfast.Our children loved all the children's pools and activities taking place . The star staff was so upbeat and worked from morning till night . We saw them everywhere and they knew you by name. The bartenders were also great at remembering names and making everyone happy .The shopping center Carousel and play ground was fabulous . It had an ice cream and crepe place right there as well. Also at night we loved to go Get tacos and drinks there too. We had a king superior room had a wonderful bathroom with jetted tub and separate shower. We were in. Building 66 next to lobby and childrens pirate ship pool.The staff brought in a crib for my baby and a separate twin bed with headboard to set up for my toddler in the living room which was wonderful ! Overall it was a wonderful trip and we would love to come back again .
Comment from Hotel Management
May 20, 2017 by Quality Manager , Hotel Management
Thank you for sharing your comments about your recent stay with us. We are thrilled to know you have had a great time. It is a pleasure to know you have enjoyed A la carte restaurants, the pools and the shopping center. We feel very proud to read that we met your expectations because this is our main goal and the best reward for our daily work. We look forward to welcoming you back soon, Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, Ohio

Dynamite hotel, part of an enormous resort complex

Posted May 14, 2017
Pros: Staff is just SO courteous. Food varieties are awesome. The rooms were spotless and organized. The maid service was unreal. Wonderful atmosphere.
Cons: Not much.
Location: Things nearby are the typical watersports etc but the excursions for historic, adventurous, snorkeling and more are plentiful.
From check-in until hopping in the shuttle back to the airport at the end of our family trip the employees were over-the-top friendly. We had a great time on the beach - which was scrubbed and tended to each night. The water was beautiful. The event staff at the pool were fun. The pools were clean and the areas surrounding them were constantly being cleaned. The grounds are gorgeous and the different hotels in the complex are also gorgeous. Very, very clean and workers were seen all day landscaping, scrubbing floors, walls, columns etc... All in a good way to keep the resort in beautiful shape. Nothing intrusive about it...just great attention to details!
Comment from Hotel Management
May 20, 2017 by Quality Manager , Hotel Management
Thank you for sharing your comments about your recent stay with us. We are very glad to know we were able to make your holiday a pleasurable stay and that you enjoyed our beautiful beach, facilities and the pools. Your comments motivate us to continue doing our best to assure that our guests will have the best vacation. Looking forward to welcoming you in a close future. Kind Regards,
5 out of 5
Recommended
for Couples
by A verified traveler from New Jersey

Best resort for your money

Posted May 8, 2017
Pros: Very nice rooms. Excellent transportation service. Very pleasant and friendly people. Good "ombres".
Cons: More beach entertainment
Location: We didn't leave the resort.
Great stuff great food. Top shelf drinks and excellent espresso and latte caffe Close to the beach. Excellent service. Very nice people ( Alejandra and Andrea , just to mention few of them ). Help with room choice, restaurant picks and entertainment offers in and out of the resort. Visit Chichen Itza and one of 1000+ cenotes around Yucatán peninsula.
Comment from Hotel Management
May 14, 2017 by Quality Manager , Hotel Management
We are really happy to read that you had an awesome vacation. Thank you for your nice comments and for the special mention for our colleagues Alejandra and Andrea. Your comments motivates us to keep doing our best to make feel our guest like they are at home. We will be waiting to see you back to have another great vacation. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Monroe,Mi

Awesome resort!

Posted May 1, 2017
Great place. Food is so-so. But everything else is awesome. Staff is helpful, friendly.
Comment from Hotel Management
May 8, 2017 by Quality Manager , Hotel Management
Thank you for sharing your comments about your recent stay with us. It is great to heart that the staff were so helpful and that you had an awesome vacations. We will be waiting to see you back soon. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from NM

Posted Apr 20, 2017
We've stayed here 5 times and it has been amazing every single time.
3 out of 5
by A verified traveler from NJ

Great hotel.. just beware of food

Posted Apr 14, 2017
This hotel could get a great rating from us, We went with another family, each of us had 2 kids. However, 3 of the 4 kids that went ages 10,11& 12 had diarrhea and vomiting, fever, and abdominal pain after Day 4 of 7 nights. We just got home and had stool culture done at the hospital .. they all have Salmonella. The hotel was extremely crowded this could be due to the spring break for kids break and Easter holiday. The rooms were clean just everything in the room was moist and damp i.e. Bed sheets, and our clothes. Everyone was super friendly and very very nice and helpful. The concierge did their best to try and help us with kids being so sick. They sent toast and apples, champagne for the adults., but you can't leave kids in a hotel room alone and so 3 of vacation were wasted. Staff was great!
4 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

My favorite resort

Posted Apr 13, 2017
We just got back from the Maya and loved our stay. This was or second trip here, five years apart. I do have to say it seems that some parts of the resort were in disrepair (areas by the pool especially), but that didn't stop us from having a good time. I love the smell of the lobby when you walk in. Also the staff does a great job of cleaning and keeping you happy. There were never enough chairs by the pool. You had to save your chairs by 7 am, but still run the chance security would steal your chair for another guest. We even witnessed some arguments about chairs which in no bueno. We ended up picking spots away from the main pool so that we didn't have to deal with it as much. All in all, the resort is lovely and has a great atmosphere. Of the few things I described above that were negative, the pros still outweigh the cons and we'll be back again soon!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good for active families

Posted Apr 12, 2017
Pros: We loved the staff. The Star Friends are fantastic. Charlie was the first Star Member we met he was awesome. We see them at sun up ready to go.
Cons: The food! There is a lot of it but much of it is simply not good.
Location: Lots to choose from, kayak, catamaran, snorkel, play beach games, take dance classes, work out, bike, swim, float with a drink in hand, get a massage.
We just returned from Iberostar. I would agree with many of the reviews we read prior to our trip. The service is exceptional. The food was mediocre. On the positive, you can usually find an item or two worth eating. However, the choices you have for activities or non activities is incredible. We did not put our kids in the "club" but I would feel horrible if I didn't mention how wonderful Francisco was with them. Everyday he would mention to my boys (10 and 13) what he was doing and offered to included them. Then if they wanted to they would play soccer or volleyball and then return. He always made them feel included. It was above and beyond as he already had 5-8 kids in tow. He made the trip especially for my 10 year old. Also, if you want a great drink go to the snake bar and find Johnny. He makes the best drink on the entire property. He is the best. Plus it is my favorite bar as it doesn't seem to get as crowded as many of the other bars. I am not sure I would go back, but for a few days away it was good.
Comment from Hotel Management
Apr 26, 2017 by Quality Manager , Hotel Management
It is really motivating to know that one of the best things of your vacations was the guest service. Our main goal is to always provide the best service in order to assure that our guest will feel like they are at home, thank you for highlighting the great job of Francisco, Charlie and Johnny, we will share your special mentions with them. It is nice to read that you and your family enjoyed all the different daily activities and that you had a great family vacations. We will be delighted to host in the future. Kind regards,
4 out of 5
Recommended
for Couples
by A verified traveler from New Jersey

Nice hotel with pool and beach

Posted Apr 9, 2017
Cons: Renew rooms, could be made bowling
Location: Very good
Nice hotel, excellent staff, good beach, perfect food.
Comment from Hotel Management
Apr 26, 2017 by Quality Manager , Hotel Management
On behalf of the entire staff of the hotel we want to thank you for sharing your feedback about your stay with us. Thank for your nice comments about the food and the excellent staff. On the opposite we have taken your comments in consideration about the rooms and the made of a bowling location. We are looking forward to see you back soon. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, clouse to beach

Posted Apr 9, 2017
Staff very friendly, we are coming to same resort 4 time. Paradise for kids, good food, nice beach, a lot of activities.
Comment from Hotel Management
Apr 26, 2017 by Quality Manager , Hotel Management
It is a great honor to hear that you keep choosing our hotel as your favorite place to spend your family vacation. Thank you for taking the time to write your comments about your vacation experience, your feedback encourages us to continue providing the best service for all our guests. We are looking forward to welcoming you back for the fifth time. Sincerely,