Ratings based on 379 Verified Reviews

4.4 out of 5
88% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler

Nice Hotel, lots of daytime activities

Posted Jun 26, 2017
Pros: I liked that there weren't any kids splashing in the pool, and that the day time activities were very low key, and very relaxing.
Cons: I would have liked to see more night time activities. I wish I would have known to make reservations for dinners sooner, we were very limited.
Location: We did an excursion to Xel-HA that was a lot of fun!
We both really loved our stay, the staff is really friendly, and the hotel is very clean. We really liked that we were able to hop from resort to resort, which gave us time to explore.
Comment from Hotel Management
Jul 1, 2017 by Quality Manager, Hotel Management
It is so fulfilling to know that you enjoyed your experience with us and that you loved so much our facilities and the service of our staff. We will share your comments with our team, who works hard every day to deliver great experiences for or guests. On the other hand, regarding to the night activities, during the week we have different performances at the main bar, such as live music, pianist, saxophonist and we also have other shows at the Shopping Center, like, Mariachi music and prehispanic show. Thank you for choosing us to spend your holidays and we hope to see you back soon so you can enjoy the amazing activities and shows we have for your entertainment. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience

Posted Jun 23, 2017
Super friendly staff, great food and great service.
Comment from Hotel Management
Jun 27, 2017 by Quality Manager, Hotel Management
Thank you so much for your nice comments about the great service provided by our staff, we are more than happy to know that you had a great vacation with us. We hope to see you back soon. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 7, 2017
Friendly and cheerful staff. Close to beach. Superior Jr. suite was very clean and comfortable. Golf cart transportation was very efficient. Had a great time!
Comment from Hotel Management
Jun 12, 2017 by Quality Manager, Hotel Management
Thank you so much for your nice comments about your recent stay at our hotel. We are glad to know that you enjoyed our friendly staff and hotel facilities. We are sure that you will be back soon for another great vacation with us. Kind regards,
3 out of 5
by A verified traveler

Dont believe the hype

Posted Jun 7, 2017
Check in was easy, room clean everyday, comfortable. Pools were nasty. Seems like no filtration. Food was the same everyday. No variety what so ever.
Comment from Hotel Management
Jul 20, 2017 by Quality Manager, Hotel Management
First and foremost, thank you for choosing us to spend your vacation. We are happy to read your kind comments about the room and the check in process. On the other hand, please allow us to let you know that we are always committed to maintain the quality of our service with the higher standards, therefore our team is constantly verifying the cleanliness of the pool and facilities, which are daily cleaned with no exception. Regarding to the food, we have several specialty restaurants where you can choose from, we regret these options did not fulfill your expectations. Please be sure we will let know our management all of your suggestions. We hope you can give us the opportunity to host you back and overcome your expectations. Cordially,
5 out of 5
Recommended
for Everyone
by A verified traveler from Upstate New York

Great service, great resort, great location

Posted May 31, 2017
Pros: Anything that anyone could want is here in one resort - golf, tennis, gyms medical center, shopping center, beaches, pools, and water activities.
Location: If time permits, the are many excursion options available.
We enjoyed this vacation above all others we have had. The staff in every way exceeds all expectations and makes supreme efforts to make all guests feel welcome and meet their every whim. The rooms were clean and well appointed, the food was excellent and there were more choices to please even the most finicky eater. Although we did not travel with children, there was plenty of amenities throughout the resort to accommodate them. The pools and beaches were all perfect and well maintained. Concierge staff went out of their way to ensure that everyone was taken care of in every way.
Comment from Hotel Management
Jun 1, 2017 by Quality Manager , Hotel Management
Thank you for choosing our hotel to spend your vacations and for taking the time to share your review. It is truly gratifying to read such kind review from our guests, that let us know how much you were satisfied with the facilities and services. Our main goal is to make your stay memorable, your words encourage us to keep improving to be better every day. Once again, thank you for your nice words and hopefully we will have the opportunity to host you at our resort. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Great Family resort

Posted May 16, 2017
We stayed at paraiso maya with my two toddlers and it was a great week. The food at the hotel resturants were good . Much better than other all inclusives we have been to.We def saw the difference from the maya to the other hotels on property. Our favorite was the seafood la marina and the steakhouse el rancho. The buffets were good but the buffet closest to the theater offered much more at lunch and breakfast.Our children loved all the children's pools and activities taking place . The star staff was so upbeat and worked from morning till night . We saw them everywhere and they knew you by name. The bartenders were also great at remembering names and making everyone happy .The shopping center Carousel and play ground was fabulous . It had an ice cream and crepe place right there as well. Also at night we loved to go Get tacos and drinks there too. We had a king superior room had a wonderful bathroom with jetted tub and separate shower. We were in. Building 66 next to lobby and childrens pirate ship pool.The staff brought in a crib for my baby and a separate twin bed with headboard to set up for my toddler in the living room which was wonderful ! Overall it was a wonderful trip and we would love to come back again .
Comment from Hotel Management
Jul 17, 2017 by Quality Manager , Hotel Management
Thank you for sharing your comments about your recent stay with us. We are thrilled to know you have had a great time. It is a pleasure to know you have enjoyed A la carte restaurants, the pools and the shopping center. We feel very proud to read that we met your expectations because this is our main goal and the best reward for our daily work. We look forward to welcoming you back soon, Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, Ohio

Dynamite hotel, part of an enormous resort complex

Posted May 14, 2017
Pros: Staff is just SO courteous. Food varieties are awesome. The rooms were spotless and organized. The maid service was unreal. Wonderful atmosphere.
Cons: Not much.
Location: Things nearby are the typical watersports etc but the excursions for historic, adventurous, snorkeling and more are plentiful.
From check-in until hopping in the shuttle back to the airport at the end of our family trip the employees were over-the-top friendly. We had a great time on the beach - which was scrubbed and tended to each night. The water was beautiful. The event staff at the pool were fun. The pools were clean and the areas surrounding them were constantly being cleaned. The grounds are gorgeous and the different hotels in the complex are also gorgeous. Very, very clean and workers were seen all day landscaping, scrubbing floors, walls, columns etc... All in a good way to keep the resort in beautiful shape. Nothing intrusive about it...just great attention to details!
Comment from Hotel Management
May 20, 2017 by Quality Manager , Hotel Management
Thank you for sharing your comments about your recent stay with us. We are very glad to know we were able to make your holiday a pleasurable stay and that you enjoyed our beautiful beach, facilities and the pools. Your comments motivate us to continue doing our best to assure that our guests will have the best vacation. Looking forward to welcoming you in a close future. Kind Regards,
5 out of 5
Recommended
for Couples
by A verified traveler from New Jersey

Best resort for your money

Posted May 8, 2017
Pros: Very nice rooms. Excellent transportation service. Very pleasant and friendly people. Good "ombres".
Cons: More beach entertainment
Location: We didn't leave the resort.
Great stuff great food. Top shelf drinks and excellent espresso and latte caffe Close to the beach. Excellent service. Very nice people ( Alejandra and Andrea , just to mention few of them ). Help with room choice, restaurant picks and entertainment offers in and out of the resort. Visit Chichen Itza and one of 1000+ cenotes around Yucatán peninsula.
Comment from Hotel Management
May 14, 2017 by Quality Manager , Hotel Management
We are really happy to read that you had an awesome vacation. Thank you for your nice comments and for the special mention for our colleagues Alejandra and Andrea. Your comments motivates us to keep doing our best to make feel our guest like they are at home. We will be waiting to see you back to have another great vacation. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Monroe,Mi

Awesome resort!

Posted May 1, 2017
Great place. Food is so-so. But everything else is awesome. Staff is helpful, friendly.
Comment from Hotel Management
May 8, 2017 by Quality Manager , Hotel Management
Thank you for sharing your comments about your recent stay with us. It is great to heart that the staff were so helpful and that you had an awesome vacations. We will be waiting to see you back soon. Kind regards.
4 out of 5
by A verified traveler

Sometimes you are a Tourist

Posted Apr 28, 2017 on Hotels
Beautiful resort. A lot of rules to follow. Bring your bright Tommy Bahama shirts, khaki shorts and Sperrys on this trip. The resort is gated, you must make reservations prior to eating anywhere and the buffet style food leaves something to be desired. Room service takes very long if it shows up at all. I have never been to a place that requires a physical check out before they allow you to leave. They will literally keep you there even if you will miss your flight. The room condition, pool, beach and inclusive drinks are the best part of this resort. Some of the staff can be a bit surely and disdainful. Overall it was fun, You are very much separated from the local community and city which can be good and bad. I will go again but I will research non inclusive Hotels in the actual city of Playa del Carmen on the strip as well.