Ratings based on 488 Verified Reviews

4.3 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from CHICAGO

FAMILY ORIENTED RESORT.

Posted Aug 17, 2017
Pros- Very Friendly and Attentive People, always making you feel special. Nice Pool and Beach. Food Ok, like old country buffet style. They got an Ice cream shop rite in the beach! If you got kids this is the place for your family. Cons- The little fridge in the room didn't work properly, the AC didnt cool enough for the 105 degrees outside. They keep pushing for you to buy a timeshare, they will offer 150 dollars and discounts to go to the breakfast presentation, you need to say NO and NO.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Beautiful hotel. Room was close to beach

Posted Aug 5, 2017
Hotel and staff were excellent. Couldn't have asked for a better vacation. Will definitely recommend hotel to friends and family.
Comment from Hotel Management
Aug 15, 2017 by Quality Manager, Hotel Management
It was a pleasure to have recently hosted you at our resort and it is wonderful to read that your vacation was a memorable one. We truly appreciate your kind recommendation and will be looking forward for your soon return! Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from West Hills, Ca.

Great Value for the money-exceptional service!

Posted Jul 28, 2017
We arrived for our first time at Iberostar. We've stayed prior next door at the Rui so the location was very familiar. Rooms were always cleaned (sometimes as late as the afternoon), location to all the restaurants were scattered because the property is so big. Rainforest like setting with animals roaming around was nice to see. There was a lot of seaweed in the water and shore, however guys were out there daily shoveling and then burying it. We were able to eat at 3 nights (out of our 4 night stay) at the a la carte restaurants by emailing in advance to secure the reservation. The buffet food was pretty much the same on a daily basis which got boring. We did not hear of any alcohol related experiences due to the bad publicity of the Ibersostar Pariso. We maybe had a few beers and a few shots; everything was fine. Humidity was awful and unbearable at night. Bring mosquito spray although that always doesn't work. Overall, a nice place to stay in PDC.
Comment from Hotel Management
Aug 2, 2017 by Quality Manager, Hotel Management
Thank you for choosing our resort for your recent Caribbean vacation. We are happy to know that our natural surroundings, our accommodating facilities and the service from our staff were a highlight on your experience. Your comments are of great help to identify areas of improvement as we truly strive to achieve our customer satisfaction and provide the quality services that precedes us. Our staff is always available to accommodate our guests’ requests to continue enjoying a pleasant stay. We hope to welcome you back in a close future. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Great Family All Inclusive

Posted Jul 25, 2017
The hotel was great except the beds were small for being double and the mattress was very hard. The star was very accommodating in proving a mattress topper but they need to update the bedding equipment. The food was good, entertainment staff was awesome and we had an overall excellent stay!!!
Comment from Hotel Management
Aug 1, 2017 by Quality Manager, Hotel Management
We are thankful for having welcomed you at our resort. We are happy to read that you found our staff friendly and attentive and our food offer and entertainment team satisfactory. We are sorry that our beds did not bring you the expected comfort and will gladly address your comments to our Management to look for improvement. We hope to host you again soon for another pleasant vacation. Kind regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

Most of the staff is great. Food awful

Posted Jul 23, 2017
Pros: Location
Cons: Food
For the most part staff was good. Room was always clean. Foods needs improvement. Restaurants as just ok. Buffet food was also cold. Entertainment just Ok.
Comment from Hotel Management
Aug 1, 2017 by Quality Manager, Hotel Management
Thank you for having recently stayed at our resort for your vacation. We are glad you found most of our staff to be attentive and friendly. On the other hand, we are sorry that our food offer and entertainment did not meet your expectations. We are always looking for improvement in order to accommodate all our guests’ preferences and will gladly share your comments with the corresponding departments. We hope for the opportunity to welcome you again soon. Kindly,
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Nice Hotel

Posted Jul 22, 2017
Excellent hotel, the pools is great and the beach fantastic. Very impressed with the ambience of the hotel, small animals, peacocks running around. the vegetation and the waterfalls. Food quality very good and the staff is exceptional Overall is great.
Comment from Hotel Management
Aug 1, 2017 by Quality Manager, Hotel Management
We are grateful for having received you at our resort on your recent vacation. It is wonderful to read that you had a great time at our facilities and that our ambience, wildlife, landscape and services impressed you. We appreciate your nice comments about our staff and hope to have the pleasure of serving you again soon. Attentively,
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel,

Posted Jul 20, 2017
Very nice people's, nice resort, very good food, Clean room.
Comment from Hotel Management
Aug 1, 2017 by Quality Manager, Hotel Management
It was a pleasure to host you at our resort and it is great to know that you enjoyed of a great experience with our tasty food, our nice staff and pleasant facilities. We hope to welcome you again soon. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from mobile al

Great location

Posted Jul 19, 2017
Pros: The tropical feel
Cons: Better way to get reservations.
Location: About 20-25 min from playa del Carmen main section. 1 hour from the airport
Love this resort. Pros.. Location, secure, great staff though a bit of a language barrier, clean rooms, wildlife etc Cons.. Pool crowded, everyone reserves chairs even though you aren't allowed to. The room was a bit warm, getting reservations to their restaurants is like finding Willie wonkas golden ticket... Doesn't happen. A lot of pushy sales people pushing excursions, time shares, photo passes etc
Comment from Hotel Management
Aug 1, 2017 by Quality Manager, Hotel Management
We would like to thank you for allowing us to host you at our resort. We are happy to read that you like our facilities and its natural environment as well as our attentive staff and comfortable rooms. We are sorry if you did not get the opportunity to taste our a la carte restaurant offer. Our Public Relations staff is available for any assistance that can make your stay pleasanter. We hope to welcome you again and offer a memorable vacation. Sincerely,
4 out of 5
Recommended
for Families
by A verified traveler

Nice hotel on the beach

Posted Jul 18, 2017
Pros: The beach was awesome
Cons: The temperature of the room was very warm even when it was turned down to lowest setting.
Location: Close to Playa de Carmen 5th street
Only thing I would change is the room temperature. It never cooled down .
Comment from Hotel Management
Aug 1, 2017 by Quality Manager, Hotel Management
Thank you for recently staying at our resort for your Caribbean vacation. We are happy to read that you greatly enjoyed our beautiful beach. Please know that our staff can happily assist you into setting a lower temperature in your room if required. We apologize if it was an inconvenience and hope to receive you again in a cooler circumstance. Attentively,
5 out of 5
Recommended
for Families
by A verified traveler

Great property for families!!

Posted Jul 16, 2017
Pros: The staff were all so polite and helpful. Except one girl serving ice cream at the pool. She wasn't too nice.
Cons: The recipes for Italian food and Mediterranean food. It wasn't good. Not even ok. Just not good.
Location: The location is in Playacar. A safe guard gated community of hotels and upscale homes.
The staff was so helpful and so nice. The property is beautiful and really clean. The ocean was crystal clear. The food was good. They can improve their recipes though. My family and I are foodies and we're not super impressed but it was good. Make sure to catch the guys in yellow hanging out at the pool. They made everyday so much fun.
Comment from Hotel Management
Jul 31, 2017 by Quality Manager, Hotel Management
Thank you for sharing your recent experience at our resort. We are glad that you found our facilities beautiful and our staff accommodating and friendly as well as that you had so much fun with our entertainment team. We apologize if our recipes did not meet your expectations and we will gladly look for their improvement. We hope to welcome you again on your next vacation to Playa del Carmen. Kind regards,