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Outdoor pool
Outdoor pool
Outdoor pool

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Air Conditioning
  • Spa
  • Restaurant

Explore the area

    Popular LocationNuestra Senora del Carmen Catholic Church2 min walk
    Popular LocationPlaya del Carmen Main Beach6 min walk
    Popular LocationCentral Square6 min walk
    AirportPlaya Del Carmen, Quintana Roo (PCM)2 min drive

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  • Superior Junior Suite

    Room amenities

    • 269 sq ft
    • Resort view
    • Sleeps 2
    More detailsSuperior Junior Suite
  • Junior Suite

    Room amenities

    • 215 sq ft
    • Sleeps 2
    More detailsJunior Suite
  • Standard Plus

    Room amenities

    • 172 sq ft
    • Sleeps 2
    More detailsStandard Plus
  • Standard Room

    Room amenities

    • 172 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed OR 1 Queen Bed
    More detailsStandard Room

About this area

Playa del Carmen

Located in Playa del Carmen, La Tortuga Hotel & Spa - Adults Only is in the city center and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach Club. Xcaret Eco Theme Park and Xplor Theme Park are not to be missed. Scuba diving and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and ziplining nearby.
Visit our Playa del Carmen travel guide
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Popular Location

What's nearby

  • Nuestra Senora del Carmen Catholic Church - 2 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Central Square - 6 min walk
  • Mamitas Beach Club - 7 min walk
  • Pier Navega - 9 min walk

Getting around

  • AirportCancun Intl. Airport (CUN) - 50 min drive


  • Como Como Osteria — 1 min walk

About this property

La Tortuga Hotel & Spa - Adults Only

Adults-only Playa del Carmen hotel in Downtown, walk to Quinta Avenida
This hotel features a full-service spa, a restaurant, and an outdoor pool. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a coffee shop/café, and a spa tub are onsite. All 51 rooms offer comforts like pillowtop beds and Frette Italian sheets, plus free WiFi and flat-screen TVs with cable channels. Room service, coffee makers, and free bottled water are among the other amenities available to guests.
La Tortuga Hotel & Spa - Adults Only offers 51 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature Frette Italian sheets and premium bedding. 32-inch flat-screen televisions come with premium cable channels.

Bathrooms include showers, designer toiletries, and hair dryers. This Playa del Carmen hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and ceiling fans. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Raiz Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking: MXN 10 per day
  • Discounted parking nearby
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–1:00 PM
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Room service available

Things to do

  • Billiards/pool table
  • Full-service spa
  • Outdoor pool
  • Spa tub

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool


  • Library
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • English
  • German
  • Italian
  • Spanish


  • Garden
  • Rooftop terrace


  • Aromatherapy
  • Body treatments
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Reflexology
  • Spa open daily


  • Beach towels
  • Designated smoking areas
  • Romance packages available

Room amenities


  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Linens
  • Pillow-top mattress
  • Premium bedding


  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels


  • 32-inch flat-screen TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water


  • In-room massage
  • Phone
  • Safe



Check-in time starts at 3:00 PM
Minimum check-in age - 16


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

We're sorry, properties in this area are unavailable for the dates you selected.

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children younger than 16 are not allowed at this adults-only property; all guests 16 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: MXN 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

We should mention

Guests under 16 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Tortuga
Tortuga Hotel
Tortuga Hotel Playa del Carmen
Tortuga Playa del Carmen
Tortuga Hotel Adults Playa del Carmen
Tortuga Hotel Adults
Tortuga Adults Playa del Carmen
Tortuga Adults
La Tortuga Hotel Playa Del Carmen
La Tortuga Hotel And Spa
La Tortuga Playa Del Carmen
Tortuga & Adults Only Carmen
La Tortuga Hotel & Spa - Adults Only Hotel
La Tortuga Hotel & Spa - Adults Only Playa del Carmen
La Tortuga Hotel & Spa - Adults Only Hotel Playa del Carmen

Frequently asked questions

Does La Tortuga Hotel & Spa - Adults Only have a pool?
Yes, this property has an outdoor pool.
Is La Tortuga Hotel & Spa - Adults Only pet-friendly?
No, pets are not allowed at this property.
How much is parking at La Tortuga Hotel & Spa - Adults Only?
Self parking is available for MXN 10 per day.
What time is check-in at La Tortuga Hotel & Spa - Adults Only?
Check-in begins at 3:00 PM.
What time is check-out at La Tortuga Hotel & Spa - Adults Only?
Check-out is at noon.
Does La Tortuga Hotel & Spa - Adults Only provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is La Tortuga Hotel & Spa - Adults Only located?
Located in Downtown, this spa hotel is steps from Calle Corazón, Quinta Avenida, and Nuestra Senora del Carmen Catholic Church. Playa del Carmen Main Beach and Mamitas Beach Club are also within 10 minutes.
818 reviews
5 - Excellent
4 - Good
3 - Okay
2 - Poor
1 - Terrible




Staff & service




Property conditions & facilities

4/5 Good

Stayed 6 nights in Dec 2019

1/5 Terrible

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself was in the perfect location, very clean and nice. Pretty quiet for being basically on 5th ave. The pool área is very pretty and the staff are super friendly. However at 7:30 in the morning after staying there for one night they banged on the door and said we had to evacuate for a gas leak. They moved us to a condo building that didn’t offer included breakfast, was way further from 5th ave and was just not as nice. We weren’t super happy about that so my friend and I went back to the hotel a little later in the morning to see when we could come back and apparently the hotel got shut down for good? However we voiced our dislike of the new place they got us and they had us moved to a beautiful condo in the perfect location within 20 minutes. Really awesome staff, just a disappointing situation.
Stayed 4 nights in Dec 2019

3/5 Okay

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

2/5 Poor

Sad face IconDisliked: Staff & service
I booked a flight + hotel through Expedia at this property for one night. My flight down was delayed then reschedule due to airline staffing by 28 hours. This made me unable to attend my reservation. It was quite frustrating that neither Expedia nor the hotel were willing/able to do anything about it. While I’m sure the property would be lovely if I had been able to see it, I will be avoiding making any future reservations at this property.
Stayed 1 night in Dec 2019

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Del hotel nos gustó todo excepto el agua de la ducha que estaba un poco salada pero lo demás fue un excelente servicio
Stayed 5 nights in Dec 2019