Ratings based on 530 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 14, 2017
Very friendly staff, beautiful hotel, breakfast was a little disappointing but overall was very good
5 out of 5
Recommended
for Everyone
by A verified traveler

Quiet, relaxing. Close to everything.

Posted Jul 25, 2017
Highly recommend. The hotel staff made it a very special stay. Front desk staff, restaurant /bar staff, housekeeping 5* Amazing.
5 out of 5
by A verified traveler from Woodbury, CT

Posted Jul 16, 2017
Pros: Comfortable room, quiet courtyard with pool, and staff.
Cons: Our jacuzzi had no hot water. They tried to fix it, but without success. Hope they remedied that.
Location: Very close to beach and central avenue for tourists.
I really enjoyed the private garden with the pool. It was a retreat from the bustle of town. And the staff was terrific, from Carlos at the bar, Pepito at breakfast, and the waiters in the evening, not to mention the maids during the day and the pool guys who kept the water free of debris.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Awesome location and exceptional friendly staff.

Posted Jul 12, 2017
I really enojeyed my stay at this hotel. Close to the heart of la 5ta avenida with the best restaurants, bars, and shopping. Great memories, we will definetly come back!
4 out of 5
Recommended
for Everyone
by A verified traveler from College Park, MD

Excellent location, highly recommend

Posted Jun 28, 2017
Pros: Staff, room, location, food, price
Cons: Internet in rooms with a strong signal, not just common areas Spray more for mosquitos
Location: You can go to the beach extremely easily and one of the clubs where they give you an umbrella and chairs so you could enjoy. Many restaurants nearby.
I stayed at this hotel with my girlfriend for about a week at the end of June in 2017. I thought it was very good and would recommend it to others. The staff is friendly and helpful. Our room was fantastic! It came with a jacuzzi. It was very comfortable and pleasing. The bar downstairs and restaurant are very good. The price is very fair and I like that it's adults only. It's in a great location - 1 block from 5th avenue and 2 blocks from the beach -- or maybe 7 blocks from the good part of the beach you would go to. The only drawback is the internet is weak in the rooms but you can always access in the common areas. There are mosquitos - so defnitely bring repellent. Also, the pool is okay, not great.
Comment from Hotel Management
Jun 28, 2017 by Guest Service Manager, Hotel Management
Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. I have shared your comments with our staff and they thank you greatly. On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients… Kindest Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Fun!!

Posted Jun 26, 2017
Was our first time staying here and we did not know what to expect once we arrived to the town. But the staff and the hotel itself made me forget where I was! The pool was beautiful with some leaves but it was the end of the day when we arrived no biggie. We spent the rest of the night playing pool and sipping on delicious drinks, happy hour 5-7! Rooms are spacious and bathroom is too (favorite part) has a tv and a sitting area. I felt safe and had plenty of privacy. Would definitely come back and stay longer here to enjoy the free breakfast next time! Restaurant next door was delicious!! $50 USD for two, romantic vibes! Only down fall was no parking directly for the hotel. There is a public parking structure across the way for $20usd/ nightly!
Comment from Hotel Management
Jun 28, 2017 by guests service Manager, Hotel Management
Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. I have shared your comments with our staff and they thank you greatly. On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page. Kindest Regards,
4 out of 5
by Jose D

This traveler left a rating score only Posted Jun 14, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel location

Posted Jun 11, 2017
Overall hotel is very acomodating and confortable. The only issue i will fine is the room size, very small. Also no room service at all, not even coffee on the room.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cozumel

Very nice hotel!

Posted May 31, 2017
Pros: Very comfortable bed and nice room. The pool was great, too.
Cons: While we were there, there was a lot of water on the floor in the hallway. Looked almost as if they were working on something.
Location: Very close to 5th Avenue and all the shops. Walking distance to Coco Bongo.
Great place, close to all that's happening in Playa del Carmen. Many reviewers said it was too noisy due to the Coco Bongo club being right next door, but we did not notice the noise at all. A little disappointing to learn only after we arrive that the free wifi was only in common areas -- but, we tried it from our rooms and had no problem connecting. Signal was great. Breakfast very good and pool was open later, which was great because we could swim and cool off after a long day in the sun. A lot of hotel pools close earlier, but this one was open I believe until 9 or 10. They have a bartender at the pool as well. The room was very nice, bed was comfortable and we had a great terrace view of the pool. Super affordable, too! We liked it a lot and we will be back again.
Comment from Hotel Management
Jun 15, 2017 by Guest Relations Manager, Hotel Management
Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. I have shared your comments with our staff and they thank you greatly. On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients… Kindest Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa

Beautiful Place!!

Posted May 18, 2017
Perfect location, walking distance to everything. Staff are very courteous and give extra mile. Great price for the quality !!
Comment from Hotel Management
Jun 15, 2017 by guest service manager, Hotel Management
Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. I have shared your comments with our staff and they thank you greatly. On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients… Kindest Regards,