Ratings based on 104 Verified Reviews

3.5 out of 5
69% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Great boutique hotel

Posted May 23, 2016 on Hotels
We stayed in Le Reve for 2nights. Le Reve is very nice for relax. We traveled with a 11month-old baby. The service is seperb! Every staffs are ao nice. The room is nice except the air conditional was not cool. And i wish they had a bathtub>.< Overall i like my stay in Le Reve.
Comment from Hotel Management
Jul 20, 2016 by Tatiana Valdez Molino, Hotel Management
Thank you so much for your fantastic remarks. We are happy that you enjoyed your stay at Le Rêve Hotel & Spa, It makes us incredibly happy to read that you had a Great Experience! We will congratulate our team for providing such an outstanding service. Please do not hesitate to contact us for your next visit; we are looking forward to hear from you.
4 out of 5
Recommended
for Everyone
by A verified traveler from indiana

Beautiful beach, amazing food and staff

Posted Jan 24, 2016
This hotel is very quiet and feels like your own personal resort. The beach was by far the best one in playa del Carmen. We walked from le Reve to playa Esmeralda, and none of the beaches could compare to this one. The others were crowded, dirty, and full of vendors. The hotel only offers one restaurant and a snack bar, with limited hours and options, but the food was absolutely amazing. Best filet mignon I have ever had! The staff were always very courteous and a whole lot of fun! This hotel does not have any entertainment, which was a bummer, but you can take a taxi to LA Quinta avenida, where there is plenty of restaurants, shops, and nightlife. Le Reve is a great hotel for peaceful relaxation and lounging on the beach.
Comment from Hotel Management
Mar 5, 2016 by Le Rêve Hotel & Spa, Hotel Management
Dear Guest, Receive warm Greetings from Le Rêve Hotel & Spa; thank you for taking the time to share your experience with us. Thank you so much for your fantastic remarks. We are happy that you enjoyed your stay at Le Rêve Hotel & Spa, It makes us incredibly happy to read that you had a Great Experience! We will congratulate our team for providing such an outstanding service. Please do not hesitate to contact us for your next visit; we are looking forward to hear from you. Sincerely,
1 out of 5
by A verified traveler from San Francisco

Needs work

Posted Jan 21, 2016
Pros: It was ocean front
Cons: Staff friendliness and willingness to help. Quality of rooms and air conditioning.
Location: the hotel is very remote and by nothing besides other isolated hotels. Since it's by nothing there are no options to grab a quick bite.
The hotel is far from the main parts of the city which may be a plus or negative based on what you're looking for. It is right on the beach which is nice but the rooms are not great. The rooms are very basic, everything is cheap and low quality, the air conditioning was very cheap and terrible, it was a wall mounted unit that didnt work well at all. The air conditioning produced so much condensation that EVERY surface of our room was wet including the sheeting and floor which made it impossible to feel comfortable and clean. The floor being wet was also a major accident risk as it made the polished concrete floor slippery, I slipped every single time I got out of bed or just trying to walk from one side of the room to the other, we ended up laying down towel on the floor to prevent us from slipping. Call the staff about it and they said it was normal and that there was nothing they could do. Another negative was the wifi, one it's not free, so we paid for it and two it didn't work which was terrible. If you're going to charge someone for wifi, it should work! The staff was also not helpful. a perfect example of this was them not doing anything about our wet room and the other example was they accidentally called two separate cabs to take us to the airport, the cab drivers starting fighting regarding who was going to take us to the airport, instead of the hotel employee helping with the situation, they walked away and told us to figure it out and choose who we wanted to use.
Comment from Hotel Management
Jul 20, 2016 by Julieta Delgado, Hotel Management
Dear Guest, Thank you for your comments. Your feedback is very important to us. It`s thanks to our guests comments that we can improve our services in order to provide a unique experience and guest satisfaction
2 out of 5
by Ginette from Alameda,ca

Nothing to do

Posted Jan 18, 2016 on Hotels
The hotel must be new or going out of business. No enthusiasm from staff Acceptable or honeymooners
Comment from Hotel Management
Jul 20, 2016 by Tatiana Valdez Molino, Hotel Management
Dear Guest, Thank you for your comments. Your feedback is very important to us. Thanks to our guests comments that we can improve our services in order to provide a unique experience and guest satisfaction.
3 out of 5
by A verified traveler

Posted Dec 23, 2015 on Hotels
Rooms are tired. No refrigerator. Pool area is nice. Small hotel.
Comment from Hotel Management
Mar 5, 2016 by Tatiana Valdez Molino, Hotel Management
Dear Guest, Thank you for your comments. Your feedback is very important to us. It`s thanks to our guests comments that we can improve our services in order to provide a unique experience and guest satisfaction. Please accept our sincere apologies for any shortcomings from our side during your stay with us.
2 out of 5
by A verified traveler

Secluded Hotel

Posted Jul 8, 2015
Pros: The outside of the Hotel is nice.
Cons: Do not allow booking for 4 people in those tiny rooms.
The Hotel is further away from La Quinta Avenida then we expected, & to top it off the Manager was very rude & unprofessional. We reserved a room for 4 people, & no way could you comfortably fit 4 people in that tiny room where they somehow fit 3 small beds & you had no room & I mean no more room to walk around it. Was not comfortable at all!
Comment from Hotel Management
Oct 17, 2015 by General Manager, Hotel Management
Thank you for taking the time to share your feedback. There are different categories at the hotel and each category has a different size. We regret that your expectations were not fully satisfied. We value all guest feedback as an opportunity to continue improving our services and product.
4 out of 5
by A verified traveler

Posted Jul 7, 2015 on Hotels
Nice place with excellent service and beautiful views!
Comment from Hotel Management
Nov 28, 2015 by Tatiana Valdez Molino, Hotel Management
Dear Guest, Receive warm Greetings from Le Reve Hotel & Spa; thank you for taking the time to share your experience with us. Thank you so much for your fantastic remarks. We are happy that you enjoyed your stay at Le Rêve Hotel & Spa, our premier location, and most importantly, the 5-star service that you received from our staff. It makes us incredibly happy to learn that you had a Great Experience! We will congratulate our team for providing such an outstanding service. Please do not hesitate to contact us for your next visit; we are looking forward to hear from you. Sincerely, Le Rêve Hotel & Spa
5 out of 5
Recommended
for Families
by angie su

Delicious food and awesome room

Posted Jun 21, 2015 on Orbitz
I loved the room, it was very clean and cozy, the food was amazing. I would definitely go back but this time during the summer.
3 out of 5
by A verified traveler

Bungalows don´t have good AC

Posted Jun 3, 2015 on Hotels
We stayed in the bungalow last week, and the AC in all bungalows is too small compared to the size of the rooms. Therefore, it is very hot at night after you spend all day in the beach sweating. The beach is rocky and full of seaweed. Hard to go inside, even with water shoes. I believe the hotel has a drainage problem in the bungalow we stayed, because of the smell. Staff and food are great. Roundtrip transportation to Playa del Carmen, 5th Avenue, is $50. The all inclusive plan is very expensive.
Comment from Hotel Management
Nov 28, 2015 by Tatiana Valdez Molino, Hotel Management
Dear Guest, We would like to have another opportunity to offer you to spend an excellent vacation at our resort, taking home only the very best memories. In fact our Resort has been remodeled, thinking of you return stay. Kind Regards Le Rêve Hotel & Spa
3 out of 5
by Philip from New York, NY

Just OK

Posted May 11, 2015 on Hotels
We had high hopes for Le Reve, but it was not quite as good as we expected. It has a GREAT location right on the beach, but it is located at the end of a long dark road, so it is not the most welcoming entry. The rooms were adequate size, but the painted floor is slippery and feels constantly damp with the sea salt breeze coming in--my fiancee twisted her ankle slightly on it. Our room also had no hot water, and the water pressure was a little light. The place seems quiet overall, with only two small families in the restaurant the night we stayed. I did not get a chance to use it, but the pool looks stunning looking right over the beach. Overall, it is a good mid-range hotel, but it has some downsides.
Comment from Hotel Management
Dec 19, 2015 by Tatiana Valdez Molino, Hotel Management
Thank you for your comments. Your feedback is very important to us. It`s thanks to our guests comments that we can improve our services in order to provide a unique experience and guest satisfaction. We will be more than happy to welcome you back any time at Le Reve Hotel & Spa. Sincerely. Le Reve Hotel & Spa